3-Channel DVI Extender - Installation and Operation Manual
31
SERVICE INFORMATION
Maintenance and Repair
If the 3-Channel DVI Extender is malfunctioning, do not attempt to alter or repair the unit.
It contains no user-serviceable parts.
Contact BLACK BOX at 724-746-5500 or see page 32 for technical support in Europe.
Before you do, make a record of the history of the problem. We will be able to provide
more ef
fi
cient and accurate assistance if you have a complete description, including:
•
the nature and duration of the problem.
•
when the problem occurs.
•
the components involved in the problem.
•
any particular application that, when used, appears to create the problem or
make it worse.
Shipping and Packaging
If you need to transport or ship your 3-Channel DVI Extender:
•
Package it carefully. We recommend that you use the original container.
•
If you are shipping the 3-Channel DVI Extender for repair, make sure you include
everything that came in the original package. Before you ship, contact Black Box
to get a Return Authorization (RA) number.
Send your 3-Channel DVI Extender to:
Black Box Corporation
Attn: RA #
1000 Park Drive
Lawrence, PA 15055-1018
