BITEL FLEX 5100 Скачать руководство пользователя страница 60

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IC5100 Manual

60/60

Troubleshooting

Problem

Cause

Follow-up measures

When Power On,
LCD screen do
not operation

Power supply error
LCD contrast error
Terminal error

Confirm a wall socket.
Confirm connection Between a wall socket
and power plug.
Confirm power plug.
Adjust LCD contrast.
Request A/S.

LCD show too
Dark or too
Bright

LCD adjustment error
LCD device error
Terminal error

Adjust LCD contrast.
Request A/S.

Paper is not clear Printer head error

Printer device error
Bad paper
Terminal error

Open the printer cover and Confirm printer
device.
Request A/S.
* Paper keep in dry place.

When Printer pa
per hanging on
Printer device

Bad paper use
Paper Insert error
Terminal error

Use Up key. And eliminate the paper.
Clean paper Insert.
Request A/S.

Character is not
normal at LCD
screen

LCD error
LCD device error
Terminal error

Request A/S.

When card don’t
Read

Card Insert error
Bad card use
Terminal error

Confirm insert direction.
Confirm card.
Confirm magnetic line.
Request A/S.

When pinpad do
not operate

Pinpad error

Confirm connection between terminal and
pinpad.
Request A/S.

When time is not
correct

TimeSetting is wrong
Timer error

Time Setting. (Date & Time)
Request A/S.

Bitel co., Ltd.

Содержание FLEX 5100

Страница 1: ...IC5100 Manual 1 60 MODEL IC5100 User s Manual Bitel Co Ltd...

Страница 2: ...etup 15 IC5100 EMV approval New Transaction 16 IC5100 EMV approval Credit Sale 17 IC5100 EMV approval Balance Inquiry 18 IC5100 EMV approval Cash Advance 19 IC5100 EMV approval Refund 20 IC5100 EMV ap...

Страница 3: ...IC5100 Manual 3 60 User s Warning Bitel co Ltd...

Страница 4: ...ox Receipt Out Magnetic card opening Display screen device Paper forward key IC card opening Serial port Power plug Battery charge LED Battery charge LED Power plug Serial port USB port Magnetic card...

Страница 5: ...ll menu 1 line New Transaction MENU Terminal Screen Descriptions for Key Operation and Summary 1 Press any key 0 9 to Activate Main Menu Press Enter Key to select New transaction function 2 New Transa...

Страница 6: ...saction B 2 Press F1 for Credit Sale or Press Enter key 3 Swipe Card or Input Account Number 4a Manual Entry Enter expiration Date and press enter 4b Display only when CVV2 pro cessing option is ON Pr...

Страница 7: ...Enter Amount Press Enter key 7 Enter Tip Amount Press Enter key 8 Enter Server ID Press Enter key 9 No key operation 10 Line Connected No key operation Enter Last 4 Num From Account Number LINE CONNE...

Страница 8: ...IC5100 Manual 8 60 11 Data Sending No key operation 12 Data Receiving No key operation 13 Display and Print Out Sales and Authorization Code APPROVAL 123456 DATA SENDING DATA RECEIVING...

Страница 9: ...n press the Enter key B 1 Press F1 or Enter key to begin Sale transaction B 2 Press F2 for Debit Sale or Press scroll key to highlight Debit Function then press the Enter key 3 Swipe Card 4 Enter Amou...

Страница 10: ...Pad is used 8 Line Connected No key operation 9 Data Sending No key operation 10 Data Receiving No key operation 11 Display and Print Out Sales and Authorization Code LINE CONNECTED DATA SENDING DATA...

Страница 11: ...scroll key to highlight Check function then press the Enter key 3 Press F1 for paper check or press Enter key 4 Micr Number may be required for entry such as Drivers License Number Check Number 5 Ent...

Страница 12: ...IC5100 Manual 12 60 8 Data Sending No key operation 9 Data Receiving No key operation 10 Display and Print Out Sales and Authorization Code DATA SENDING DATA RECEIVING APPROVAL 123456...

Страница 13: ...or Press Enter key B 1 Press F2 or Enter key to begin Refund transaction B 2 Press F1 for Credit Refund or Press Enter key 3 Swipe Card or Input Account Number 4 Manual Entry Enter expiration date and...

Страница 14: ...IC5100 Manual 14 60 6 Display and Print Out Sales and Authorization Code APPROVAL 123456...

Страница 15: ...or Press Enter key B 1 Press F2 or Enter key to begin Refund transaction B 2 Press F2 for Debit Refund or Press Enter key 3 Swipe Card 4 Amount is enter Press Enter key 5 Display on PINPad Display Wa...

Страница 16: ...IC5100 Manual 16 60 6 Display and Print Out Sales and Authorization Code APPROVAL 123456...

Страница 17: ...1 Press F3 or Enter key to begin Void transaction A 2 Enter Invoice Number B 2 Enter Item Number 3 Confirm the Transaction 4 Select Yes Void or No Return Main Menu Sale Refund Off line Sale Sale Refu...

Страница 18: ...r Credit Force Sale or Press Enter key 3 Swipe Card or Input Account Number 4a Manual Entry Enter expiration date and press enter 4b Display only when CVV2 pro cessing option is ON Press F1 F3 F4 and...

Страница 19: ...r 4 digits and press Enter key 6 Amount is enter Press Enter key 7 Enter Approval Code 8 Display and Print Out Sales and Authorization Code Enter Last 4 digits from Account Number Enter Approval Code...

Страница 20: ...er key B 1 Press F1 or Enter key to begin Auth Only transaction B 2 Press F1 for Auth Only or Press Enter key 3 Swipe Card or Key Account Number 4 Manual Entry Enter expiration date and press enter 5...

Страница 21: ...ation 7 Line Connected No key operation 8 Data Sending No key operation 9 Data Receiving No key operation 10 Display and Print Out Sales and Authorization Code PROCESSING NOW LINE CONNECTED DATA SENDI...

Страница 22: ...and press enter 4b Display only when CVV2 pro cessing option is ON Press F1 F3 F4 and move to Step 6 Press F2 and move to step 4c 4c Skip to step 6 after CVV2 is entered 5 Note some hosts may only req...

Страница 23: ...er key 7 No key operation 8 Line Connected No key operation 9 Data Sending No key operation 10 Data Receiving No key operation 11 Display and Print Out Sales and Authorization Code Enter Zip Code xxxx...

Страница 24: ...begin Sale transaction 2 Press F2 for Mail Phone Order 3a Select Food Sale or Food Return Use Scroll Key 3b Select Cash Sale or Cash Only Use Scroll Key 4 Swipe Card or Key Account Number 5 Amount is...

Страница 25: ...IN Pad is used 7 Line Connected No key operation 8 Data Sending No key operation 9 Data Receiving No key operation 10 Display and Print Out Sales and Authorization Code Amount 00 00 Waiting for PIN LI...

Страница 26: ...Enter key to begin Sale transaction 2 Press F2 for Mail Phone Order 3 Select Food VCHR Sale or Food VCHR Return 4 Swipe Card or Key Account Number 5 Amount is enter Press Enter key 6 Enter Voucher Nu...

Страница 27: ...IC5100 Manual 27 60 7 Enter Approval Code 8 Display and Print Out Sales and Authorization Code Enter Approval Code xxxxxx APPROVAL 123456...

Страница 28: ...Sale transaction 2 Press F2 for Mail Phone Order 3a Use Scroll Key 3b Select Cash Sale or Cash Only Use Scroll Key 4 Swipe Card or Key Account Number 5 Display on Terminal when External PIN Pad is us...

Страница 29: ...60 6 Line Connected No key operation 7 Data Sending No key operation 8 Data Receiving No key operation 9 Display and Print Out Sales and Authorization Code LINE CONNECTED DATA SENDING DATA RECEIVING...

Страница 30: ...s F4 key to Reprint Receipt step 5 B 2 Press F1 key to print batch summary report step 5 Press F2 key to print Batch Detail report step 5 Press F3 key to print Server step 3 3 Press F1 key to print se...

Страница 31: ...ss F3 key to Tip Adjust Press F4 key to Reprint Receipt 2b Press F1 key to AutoSettle Batch Press F2 key to Batch History 3 Yes F5 key to step 4 No F7 key to Main Menu 4 No key operation 5 Line Connec...

Страница 32: ...IC5100 Manual 32 60 7 Data Receiving No key operation 8 Display and Print Out Sales and Batch Code DATA RECEIVING BATCH 00001 OK...

Страница 33: ...ons 2 Press F1 key to Close Batch Press F2 key to Deposit Inquiry 3 No key operation 4 Line Connected No key operation 5 Data Sending No key operation 6 Data Receiving No key operation 7 Display and P...

Страница 34: ...8 9 10 Available 3a Select 1 This Screen Input Client Number 3b Input Merchant Number 3c Select Industry Type Use Scroll Key 3d Input Restrant Terminal Number 4 Select 2 This Screen Input Telephone Nu...

Страница 35: ...een Init Memory Select Yes or No Use Scroll Key 8 Select 6 This Screen Footer Line 1 4 Input the Character 9 Select 7 This Screen Training Mode Select Yes or No Use Scroll Key 10 Select 8 This Screen...

Страница 36: ...Contrast 12 Select 10 This Screen Input Old Manager Password 12 a Input New Manager Password 12 b Input New Manager Password SPECIAL FUNC LCD CONTRAST 25 ADMIN Old Manager Password xxxx ADMIN New Mana...

Страница 37: ...r 1 2 3 4 5 6 7 8 9 10 Available 3a Select 1 This Screen Input Merchant Number 3b Input Device ID 3c Select Industry Type Use Scroll Key 3d Input Terminal ID 4a Select 2 This Screen PABX Use Select Ye...

Страница 38: ...ct 1 Add Server ID Select 2 Del Server ID Select 3 Server ID Use 7 Select 5 This Screen Init Memory Select Yes or No Use Scroll Key 8 Select 6 This Screen Footer Line 1 4 Input the Character ADMIN Ent...

Страница 39: ...Screen Control LCD Contrast Use Scroll Key 12 Select 10 This Screen Input Old Manager Password 12 a Input New Manager Password 12 b Input New Manager Password ADMIN 200305010103148 YYYYMMDDhhmmss 20 A...

Страница 40: ...2 F6 step3 F7 step4 F1 F2 F3 F4 key select Menu 2 Transaction Menu Credit Balance Cash Refund Void 3 Settlement Menu View Print and Logon Function 4 Setup and Test Menu Terminal Setup and Basic Test 2...

Страница 41: ...ter key 3a Swipe card step 4 or Key Input step 3b 3b Input card number 3c Input expiration date 4 Input Amount 5 Dialing and Data Transfer Transaction is successful And print out the receipt 2 Balance...

Страница 42: ...er key 3a Swipe card step 4 or Key Input step 3b 3b Input card number 3c Input expiration date 4 Input Amount 5 Dialing and Data Transfer Transaction is successful And print out the receipt 1 Credit S...

Страница 43: ...r key 3a Swipe card step 4 or Key Input step 3b 3b Input card number 3c Input expiration date 4 Input Amount 5 Dialing and Data Transfer Transaction is successful And print out the receipt 1 Credit Sa...

Страница 44: ...e F4 Enter key 3 Enter Pin Teaching mode 0000 4 Select Refund Menu F1 Enter key 5a Swipe card step 6 or Key Input step 5b 5b Input card number 5c Input expiration date 1 Credit Sale 2 Balance Inq 3 Ca...

Страница 45: ...IC5100 Manual 45 60 6 Input Amount 7 Dialing and Data Transfer Transaction is successful And print out the receipt INPUT AMOUNT 0 00 Push Enter Key Refund APPROVED...

Страница 46: ...Enter Transaction Menu 2 Select Next page F4 Enter key 3 Enter Pin Teaching mode 0000 4 Select Void Menu F2 Enter key 5 Input Retrieval Number 1 Credit Sale 2 Balance Inq 3 Cash Advance PLEASE ENTER...

Страница 47: ...nd Summary 1 Press F6 key Enter Settlement Menu 2 Enter Pin Teaching mode 0000 3 Select Settlement Menu F1 Enter key 4 Dialing and Data Transfer Settlement is successful Oct 14 03 10 55 SWIPE YOUR CAR...

Страница 48: ...r Settlement Menu 2 Enter Pin Teaching mode 0000 3 Select View Transaction Menu F2 Enter key 4 1 Line Card Number 2 Line Trade Information 3 Line Date and Time 4 Line Amount Oct 14 03 10 55 SWIPE YOUR...

Страница 49: ...criptions for Key Operation and Summary 1 Press F6 key Enter Settlement Menu 2 Enter Pin Teaching mode 0000 3 Select Print Totals Menu F3 Enter key Print out Totals Oct 14 03 10 55 SWIPE YOUR CARD 1 S...

Страница 50: ...Operation and Summary 1 Press F6 key Enter Settlement Menu 2 Enter Pin Teaching mode 0000 3 Select Logon Terminal Menu F4 Enter key 4 Logon Terminal Successful Oct 14 03 10 55 SWIPE YOUR CARD 1 Settl...

Страница 51: ...r key 4 Select Setup Modem step 5a Select Download FILE step 6a Select Set Date Time step 7a Select Setup Others step 8a 5a NO step 5b YES step 5a1 5a 1 Input PABX ACCESS code 5b Input Telephone Numbe...

Страница 52: ...Screen 7a Set Date Time 8a Beep Sount On Off System Font On Off Force Online On Off Teaching Mode Yes or No Modem Speed 3 2400 BPS Com Mode 3 Sync Standard 3 BELL Dialing Mode 3 Blind Mode DownLoading...

Страница 53: ...on and Summary 1 Press F7 key Enter Terminal Setup Menu 2 Enter Pin Teaching mode 0000 3 Select Contrast Setting F2 Enter key 3 Adjust LCD Contrast F2 bright F3 Dark Oct 14 03 10 55 SWIPE YOUR CARD 1...

Страница 54: ...1 Press F7 key Enter Terminal Setup Menu 2 Enter Pin Teaching mode 0000 3 Select Change PIN F3 Enter key 4 Enter New Pin 5 CONFIRM New Pin Oct 14 03 10 55 SWIPE YOUR CARD 1 Terminal Setup 2 Contrast...

Страница 55: ...r key 4 ICC Card Test step 5a MSR Card Test step 6a Modem Test step 7a Print Test step 8a 5a IC Card Searching Screen 6a MSR TEST SWIPE CARD 6b View Card Number MSR test successful Oct 14 03 10 55 SWI...

Страница 56: ...7c YES step 7b1 7b 1 Input PABX ACCESS code 7c Input Telephone Number 7d Select Modem Speed 7e Select Com Mode 7f Select Standard Select Func 3 Communication PABX ACCESS 3 YES PABX ACCESS Code 9_ TEL...

Страница 57: ...IC5100 Manual 57 60 7g Select Dialing Mode 8a Paper Check or Print Out Dialing Mode 3 Blind Mode Printer Test 3 Printing...

Страница 58: ...IC5100 Manual 58 60 Key ICON component of IC5100 Bitel co Ltd Keypad 0 9 Scroll up Scroll down Enter key Power key or Settlement key Cancel key Clear key...

Страница 59: ...IC5100 Manual 59 60 SAM SIM RUIM SOCKET Bitel co Ltd SAM 1 SAM 2 SIM RUIM 2 SIM RUIM 1...

Страница 60: ...error Open the printer cover and Confirm printer device Request A S Paper keep in dry place When Printer pa per hanging on Printer device Bad paper use Paper Insert error Terminal error Use Up key And...

Страница 61: ...which case the user will be required to correct the interference at his own expense FCC WARNING This equipment may generate or use radio frequency energy Changes or modifications to this equipment ma...

Страница 62: ...Bitel Co Ltd distributors of the IC5100 please refer to the Bitel Co Ltd Website http www bitel co kr These distributor s represent local contacts for this product CORPORATE HEADQUARTERS Bitel Co Ltd...

Страница 63: ...Seoul SouthKorea declare under our sole responsibility that the product s INDUSTRIAL PDA POS IC5100 to which this declaration relate s is in conformance with the following standards EN 301 489 1 V1 8...

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