10
www.BISSELLdirect.co.uk
Troubleshooting
Problem
Possible causes
Remedies
Brush Roll
doesn't
rotate
Brush Roll button is turned OFF.
Press the Brush Roll power button
on the handle.
Auto button is turned OFF.
Turn Auto button on.
Brush Roll has an obstruction
keeping it from rotating.
Power OFF machine and unplug to
reset brush motor, remove the brush
and debris before reinstalling.
Vacuum
won't pick up
dirt
Filters are dirty.
Remove and wash the filters. Let
them dry for 24 hours before
reinstalling. Refer to pages 6-7.
Multi-cyclonic system is dirty.
Remove from the separator from the
Dirt Tank and rinse to clean. Let it
dry for 24 hours before reinstalling.
Refer to page 6.
There is a clog in the vacuum.
Turn OFF and unplug machine.
Follow steps on page 9.
Dirt Tank is not seated correctly.
Press the Tank Release Button to
release the Dirt Tank and align the
tank properly.
Hose is not connected.
Push the Hose Connector in the
port on the canister until it "clicks"
in place.
Hair wrapped around Brush Roll.
Run vacuum back and forth on
clean carpet several times to release
wrapped hair.
There is a crack or hole in the
hose.
If there is a crack or hole, order a
new hose from BISSELL.com
Dirt is
escaping
from the
vacuum
Dirt Tank is full.
Empty the tank.
Filters are missing or dirty.
Check to see if filters in the tank and
filters under the filter door at the
back of the canister are installed and
clean.
Vacuum is
hard to push
or pull
Suction is set too high.
Use the variable suction controls on
the canister.
High-pitched
noise or
whistling
There is a clog in the vacuum.
Power OFF and unplug. Disconnect
hose from the canister to check for
clogs or debris. Refer to page 9.
There is a clog in the pleated
filter.
Power OFF and unplug. Remove
pleated filter from the back of the
vacuum and rinse to clean, see page
7. Let it dry for 24 hours before
reinstalling.
WARNING
To reduce the risk of electric shock, turn Power Switch OFF and disconnect plug from electrical outlet
before performing maintenance or troubleshooting checks.
