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Problem
Possible causes
Remedies
Reduced
steam OR
no steam
Water tank empty
Refill tank
Steam level not selected
Select steam level by pushing steam
level button
Scented disc tray not installed
properly
Push the scented disc tray all the
way into the unit until it’s flush
ON/OFF button not pressed
Select by pushing the POWER
button once and Ready Light
illuminates
Streaking
Dirty mop pad
Remove and wash pad per
instructions before further use
Use on waxed or oiled floor
If you have used floor polishes or
wax on your floors, steam products
may decrease glossiness. Refer to
the wax or polish manufacturer. If
you don’t wax or polish your floors,
check the floor care instructions
from your flooring manufacturer.
Leaking
Mop pad is too wet
Remove and replace with dry mop
pad
Knocking
Noise
First use or water tank is empty
Fill water tank and knocking will
diminsh after a few seconds
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch off and disconnect plug from
electrical outlet before performing maintenance or troubleshooting checks.
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