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Product View
Stretch
Hose
Lift-Off® Canister
Release Button
Carry Handle
Dirt Container
Release Button
Post-Motor
Filter
Adjustable
Floor Type
Setting
Telescoping
Extension
Wand
Power Switch
Panel
Quick Release®
Cord Wrap
2-in-1
Pet Brush
Wand
Handle
(removable)
LED Lighted
Crevice Tool
Pre-Motor
Filter
Cord Clip
WARNING
To reduce the risk of electric shock, turn power switch off
and disconnect plug from electrical outlet before performing
maintenance or troubleshooting checks.
Problem
Possible causes
Remedies
Brush roll
doesn’t rotate
Brush roll switch is turned off.
Make sure Brush roll switch is on.
Vacuum is locked in upright
position.
Recline vacuum and switch on the Brush
roll.
Vacuuming on Premium Soft
Carpet.
Turn the Floor Type Setting towards high
carpet.
Brush roll has lodged debris or
other entanglements, keeping
the brush from rotating.
Unplug, check for debris, and remove the
debris.
Vacuum won’t
pick
up dirt
Lift-Off
®
Pod is not securely
seated.
Remove Lift-Off
®
pod and replace,
making sure that it “clicks” into place.
There is a clog in the vacuum.
Check inside of hose for clogs by
disconnecting from vacuum. Check for
debris that may be restricting the brush
roll rotation.
Dirt Container is not seated
correctly.
Press the Tank Release to release the
Dirt Container and reseat properly.
Vacuum is hard
to push or pull
Vacuum is in the wrong Floor
Type Setting.
Turn the knob towards the high carpet
setting.