www.BISSELL.com
14
Troubleshooting
Problem
Possible causes
Remedies
Vacuum
won’t turn on
Battery isn’t fully charged
Charge battery. Follow charging
battery instructions on page 5
Wrong charger is being used
Be sure to use only the charger
supplied with your product. The label
on the detachable hand vacuum will
list which charger can be used
Brush Roll
not turning
Brush Roll is jammed
Remove obstruction.
Follow instructions on page 12
Brush Roll needs to be reset
Follow instructions on page 12
Broken Brush Roll Belt
Visit www.BISSELL.com or call
1-800-237-7691 to order replacement
parts
Vacuum
cleaner
has low
suction
Dirt Tank is full
Empty Dirt Tank
Dirt Tank isn’t installed properly
Position Dirt Tank correctly and
snap firmly into place
Foot is loose
Make sure foot is fully inserted into
body of unit
Filters need cleaning
Follow filter instructions on page 11
Filters need replacing
Visit www.BISSELL.com or call
1-800-237-7691 to order replacement
Filters
Clog or obstruction in foot area
Detach foot from main body and
examine and remove clog from brush
chamber
Visible dirt
escaping
from cleaner
Dirt Tank is full of debris
Empty Dirt Tank
Filter Assembly is missing or
installed incorrectly
Check Filter for correct installation
Dirt Tank installed incorrectly
Position Dirt Tank correctly and
snap firmly into place
Vacuum
won’t charge
Wrong charger is being used
Use only the charger that comes with
the machine
Hand vac may not be installed in
place properly
Remove the hand vac and install it
properly.
Vacuum
won’t turn on
and LED light
is solid RED
Brush roll stalled by debris.
Clear the Brush Roll and Brush Roll
End Cap area. Follow instructions on
page 12
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical
outlet before performing maintenance or troubleshooting.
