11
www.BISSELL.com.au
Troubleshooting
Problem
Possible causes
Remedies
Vacuum
won’t turn on
Battery isn’t fully charged.
Charge battery. Follow charging
battery instructions on page 5.
Wrong charger is being used.
Be sure to use only the charger
supplied with your product. The label
on the detachable hand vacuum will
list which charger can be used.
Brush Roll
not turning
Brush Roll is jammed.
Remove obstruction.
Follow instructions on page 11.
Brush Roll needs to be reset.
Follow instructions on page 11.
Broken Brush Roll Belt.
Visit www.BISSELL.com.au.
Vacuum
cleaner
has low
suction
Dirt Tank is full.
Empty Dirt Tank.
Dirt Tank isn’t installed properly.
Position Dirt Tank correctly and
snap firmly into place.
Foot is loose.
Make sure foot is fully inserted into
body of unit.
Filters need cleaning.
Follow filter instructions on page 10.
Filters need replacing.
Visit www.BISSELL.com.au.
Clog or obstruction in foot area.
Detach foot from main body and
examine and remove clog from brush
chamber.
Visible dirt
escaping
from cleaner
Dirt Tank is full of debris.
Empty Dirt Tank.
Filter assembly is missing or
installed incorrectly.
Check Filter for correct installation.
Dirt Tank installed incorrectly.
Position Dirt Tank correctly and
snap firmly into place.
Vacuum
won’t charge
Wrong charger is being used.
Use only the charger that comes with
the machine.
Hand vac may not be installed in
place properly.
Remove the hand vac and install it
properly.
Vacuum
won’t turn on
and LED light
is solid RED
Brush roll stalled by debris.
Clear the Brush Roll and Brush Roll
End Cap area. Follow instructions on
page 12.
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
