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©2019 BISSELL Inc. All rights reserved.
Printed in China. Part Number 162-1329 07/19 RevB
Problem
Possible Cause
Remedies
Machine is
leaking
Formula Tank is not properly seated.
Ensure tank is fully seated, see page 4.
Dirty Water Tank plug is not sealed
properly.
Ensure tank plug is sealed properly, see page 5.
Dirty Water Tank is full.
Empty tank. Machine should not be left on its side with
water in the tank.
Machine is not level.
Ensure machine is upright.
Formula Tank cap is not properly
threaded.
Ensure cap is properly threaded on tank. If issue does not
resolve, contact Consumer Care.
Machine is not
powered or
underpowered
Charger plug/cord not connected.
Make sure charger plug is completely plugged into wall
outlet and charging cord is completely plugged into port on
back of machine.
Not the correct charger.
Use only the charger that comes with the machine.
Reduced spray
or no spray
Formula Tank is empty.
Refill tank.
Pump not primed.
While the machine is turned ON, press Spray Trigger and
gently rock Pet Stain Eraser™ back and forth.
Batteries weak/undercharged.
Recharge according to instructions.
Spray tip clogged.
Rinse tip with clean water.
Formula Tank not fully inserted.
Ensure tank is securely seated by removing and then
replacing.
Reduced
suction or
no suction
Dirty Water Tank drain plug is loose.
Check plug for snug fit.
Dirty Water Tank not properly installed.
Snap tank into place.
Removable Nozzle improperly installed.
Remove and reinstall nozzle.
Other maintenance or service not included in the manual should be performed by an authorized service representative.
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit
support.BISSELL.com
.