Operation Manual BioSmart
BioSmart PalmJet, BioSmart PalmJet BOX,
BioSmart PalmJet BOX-T
v.049.1|03.2021|en
Page 33 of 39
10
Reader Faults and Methods of Its Elimination
Possible malfunctions and methods of their elimination are shown in Table 4.
Table 4 - Reader malfunctions and methods of their elimination
№
Fault description
Possible reason
Elimination method
1
The reader doesn
’
t turn
on
Insufficient supply voltage
Connect to another power supply
2
Reader doesn
’
t respond
to applied palm/card
Connection with BioSmart
SmartHub or BioSmart
UniPass Pro controller isn
’
t
established
Check network parameter settings
and connection link integrity
BioSmart SmartHub or
BioSmart
UniPas
Pro
controller has a working
model
not
providing
palm/card waiting
Check the working model BioSmart
SmartHub or the BioSmart UniPass
Pro controller settings
3
The
user
can
’
t
be
identified by the palm
veins
User's palm vein patterns of
are absent in the Biosmart-
Studio software database
Check the user templates presence, if
it’s
necessary, scan the palm veins (see
Biosmart-Studio User Guide)
Access
group
is
not
assigned
to
BioSmart
SmartHub or BioSmart
UniPass Pro controller
Check access group assignment (see
Biosmart-Studio User Guide)
User positions the palm
incorrectly when scanning
Check the correct palm positioning
when scanning
The palm vein patterns
were incorrectly registered
(the correct palm position
wasn
’
t
observed
when
scanning)
Re-add the palm veins following the
recommendations for the palm veins
scanning (see the Biosmart-Studio
User Guide)
Reader scanner is dirty
Remove pollution (see section 11
Servicing)
4
The
user
can’
t
be
identified by the card
There is no card code in the
Biosmart-Studio software
database
Check the user cards presence in
memory (see the Biosmart-Studio
User Guide)
Card format doesn
’
t match
the reader type
Make sure that the RFID-card type
used is compatible with the built-in
RFID-reader type (see section 1.2
Technical Characteristics)
Access
group
is
not
assigned
to
BioSmart
SmartHub or BioSmart
UniPass Pro controller
Check access group assignment (see
the Biosmart-Studio User Guide)
5
Wrist temperature is not
measured
The
"
Temperature
measurement
sensor
"
parameter is disabled in the
reader properties
Enable parameter "
Temperature
measurement sensor
"
