Veri-Series Setup Guide
© Copyright 2005 Bioscrypt Inc. All rights reserved. Document #430-00111-18
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Bioscrypt Return Policy and Procedures
Bioscrypt must be notified within thirty days of the date that a defect is
discovered. Bioscrypt will then issue a Return Material Authorization (RMA)
number which the Customer must include with all correspondence and display
on the outside of the shipping container when returning the product. Any
products returned later than 30 days after issuance of an RMA may be subject
to review as to whether the authorization to return is still warranted.
All Bioscrypt products must be shipped freight and insurance prepaid, in the
original shipping container or equivalent. A written description of the defect
together with a copy of the invoice and the name of the Dealer who sold the
Bioscrypt product must be shipped with the product. All defects must be
reproducible at Bioscrypt’s location to qualify for this limited warranty.
For shipping addresses and return authorization contact Bioscrypt Technical
Support. Warranty repairs do not re-initiate the warranty period. For repaired
or replaced products the warranty on the replacement unit is the remainder of
the warranty on the original product or 90 days, whichever is longer.
Bioscrypt will return a repaired or replacement product via ground freight and
insurance prepaid. If the Customer desires an airfreight or other expedited
return shipping method, then they must agree to pay for the expedited shipping.
Returned products that are found to be free of defects may be subject to a
$150.00 handling fee and will be returned at the Customer’s expense.
