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OPERA
TING
INSTRUCTIONS
MAJOR PARTS
TROUBLESHOOTING
CUSTOMER SUPPORT
& W
ARRANTY
RA
TINGS &
SPECIFICA
TIONS
IMPORT
ANT SAFETY
INSTRUCTIONS
한
국
어
日
本
語
简
体
中
文
繁
體
中
文
English
13
12
MEMO
CUSTOMER SUPPORT & WARRANTY
1. If the device breaks while it is still under warranty, and the device has
been used correctly in accordance with the instructions in the Safety
Guide and Operating Manual, the device will be repaired at no cost.
2. Please contact the Repair Center for free repair inquiries.
3. Please note that the following repairs are not covered under warranty:
4. THIS WARRANTY IS VALID ONLY IN JAPAN.
5. Please take care to not lose the warranty card as it will not be reissued.
Keep the warranty card in a safe location.
*Please note personal information as provided by the customer (on the warranty
card,) may be used during the warranty period for performing free repairs and
safety inspections.
*Repairs covered under warranty are guaranteed for the period indicated on the
warranty card, and in accordance with the warranty conditions. This does not
limit any legal rights of the customer. For questions regarding repairs after the
warranty period has ended, please contact the Repair Center.
(a) Breakage or malfunction which occurred as a result of unauthorized
repairs/modifications, or if the device was used improperly.
(b) Breakage or malfunction which occurred from using the device outside,
on a boat or any other type of vehicle, or inadvertently dropping the
device after purchase.
(c) Breakage or malfunction resulting from fire, earthquake, flood, lightning,
or other natural disaster, pollution, or abnormal voltage.
(d) Use of the device in a location where multiple people are present (sauna,
hot springs, or fitness gym etc.)
(e) When the warranty card is not presented upon request for repair.
(f) When the name of the retailer and date of purchase is not printed on the
warranty card, or when the information on the warranty card has been
modified.
(g) Purchase of product on an unauthorized web site or from an
unauthorized distributor.
(h) Scratches and/or wear and tear of product due to normal everyday use.
Conditions for Repairs
Covered Under Warranty
WHERE TO CONTACT
〇 Please note that the call center is unable to handle inquiries from overseas.
〇 It may be difficult to get through to the call center when phone lines are busy.
〇 The information above is subject to change.
The warranty card is inside the box. Please make sure the name of the
retailer where the product was sold, as well as the date of purchase etc.
are clearly printed on the warranty card. Carefully read the contents of
the warranty and keep it in a safe location. The original warranty is
good for 6 months from date of purchase.
* Registering the device is necessary to be eligible for the extended warranty
service in the case of general household use. Registration is not necessary for
devices purchased through the Bioprogramming Club, which will automatically
receive the extended warranty period.
Please contact the "WEB Repair Application Center."
If you are unable to contact the "WEB Repair Application Center," or if you
have any questions, contact the Repair Center below.
■
■
■
If your device is currently under warranty
Please provide the warranty card with the name of the retailer and the date
of purchase etc. clearly printed on the card. The device will be repaired at no
cost, as laid out in the Conditions for Repairs Covered Under Warranty.
If the warranty period has ended
Upon inspection, if it is determined that the device can be repaired, repairs
will be conducted at the customerʼs discretion, for a fee.
Repair fee system
Repair fees consist of technology cost, parts cost, shipment cost, COD fee etc.
ABOUT THE WARRANTY
Please refer to the “Troubleshooting” section of this manual. Please do not
attempt to repair the device yourself. It is dangerous to repair or disassemble
the device.
TROUBLESHOOTING
ABOUT REPAIR INQUIRIES
LUMIELINA, INC. and its group companies may record customerʼs personal information
and/or contents of repair inquiries, to review the companyʼs actions in regards
to the inquiry, or to confirm information. Necessary and appropriate measures will be
taken to ensure the security of personal information, which will not be disclosed to a
third party, other than for the handling of repairs, or for another legitimate reason. Please
contact the Repair Center with inquiries/questions.
Handling of Personal Information at the Time of Inquiry
Changes to the contents herein may occur without advance notice.
Please refer to the official website for the latest Terms & Conditions.
( except for weekends and holidays including New Yearʼs Day )
10:00 〜 17:00
bioprogramming-club.jp
9:00
〜
18:00
(365 days a year)
Malfunction / Repair Inquiries
Repair Center
0120-778-277
Available 24h (365 days)
WEB Repair Application Center
Product / Registration Inquiries
Bioprogramming
0120-710-971
bioprogramming-club.jp
bioprogramming-club.jp/web-repair
Содержание REP7D-JP
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