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I’ve just closed down my browser window or computer by mistake! Have
I lost the recording?
In most cases
–
no!
Camera One runs independently of the browser and a recording will not stop
because the browser has disconnected.
This means that you can use the web viewer to control your system, but that if the
web browser window is accidentally closed when the recording is taking place, the
recording will still carry on.
The only exception to this is if you shut down the machine where Camera
One’s
‘under
-the-
bonnet’ part of the system has been installed.
We usually recommend that the user machin
es and the main ‘brains’ machine are
kept separate for this reason
–
but check with your local support team if you are not
sure.
The recordings themselves are kept for a set period of time
–
usually seven days, but
this may vary, so check locally to see how your system has been configured.
The audio on my recording doesn’t sound right
It’s possible that one of the audio routing buttons on the ATEM unit has been
accidentally knocked.
To check, look at the Audio Levels box on the Multiview screen.
The MIC1 and PGM levels should match.
If the audio levels on any of the CAM channels are being sent to the PGM feed, that
means the system is picking up audio directly from the cameras themselves
–
which
is not what we want!
Ask your local engineering team for help in this case.
