36
11. TROUBLE SHOOTING
If this product does not operate as stated in this manual, check your problem according to the list below. If your trouble is not
corrected, or if your trouble is not listed below, contact your dealer.
C O N T R A I N D I C A T I O N A N D R E S T R I C T I O N
This product must not be repaired by the user. In case of malfunction, contact your dealer for repair.
Symptoms
Possible causes
Countermeasures
1) No powder spray. Low
cleaning effi ciency.
* The center hole of the powder stirring cap is
clogged with powder.
* Powder clogging within the channels.
* The powder stirring cap is not attached properly.
* No air supply.
* Low air pressure at the coupling.
* The control system of the dental unit does not
work.
* Clean the powder stirring cap according to “8.2
1) Powder stirring cap cleaning”.
* Clean the head and chamber unit according to
“8.2 2) Head cleaning” and “8.2 3) Chamber
unit cleaning”.
* Attach the powder stirring cap properly
according to “8.2 3) Chamber unit cleaning”.
* Set coupling pressure between 0.25 and 0.4 MPa.
* Set coupling pressure between 0.25 and 0.4 MPa.
* Check the control system using other handpiece
or three-way syringe.
2) No water.
* Water supply system of your dental unit is shut
off.
* Water does not reach turbine hose.
* Water channels of polisher is clogged.
* O-ring(s) on your coupling is/are damaged.
* Activate the water supply system of your dental
unit.
* Check the water supply system of your dental
unit.
* Ask your dealer for repair.
* Replace the o-ring(s) on your coupling
(separately sold).
36
11. TROUBLE SHOOTING
If this product does not operate as stated in this manual, check your problem according to the list below. If your trouble is not
corrected, or if your trouble is not listed below, contact your dealer.
C O N T R A I N D I C A T I O N A N D R E S T R I C T I O N
This product must not be repaired by the user. In case of malfunction, contact your dealer for repair.
Symptoms
Possible causes
Countermeasures
1) No powder spray. Low
cleaning effi ciency.
* The center hole of the powder stirring cap is
clogged with powder.
* Powder clogging within the channels.
* The powder stirring cap is not attached properly.
* No air supply.
* Low air pressure at the coupling.
* The control system of the dental unit does not
work.
* Clean the powder stirring cap according to “8.2
1) Powder stirring cap cleaning”.
* Clean the head and chamber unit according to
“8.2 2) Head cleaning” and “8.2 3) Chamber
unit cleaning”.
* Attach the powder stirring cap properly
according to “8.2 3) Chamber unit cleaning”.
* Set coupling pressure between 0.25 and 0.4 MPa.
* Set coupling pressure between 0.25 and 0.4 MPa.
* Check the control system using other handpiece
or three-way syringe.
2) No water.
* Water supply system of your dental unit is shut
off.
* Water does not reach turbine hose.
* Water channels of polisher is clogged.
* O-ring(s) on your coupling is/are damaged.
* Activate the water supply system of your dental
unit.
* Check the water supply system of your dental
unit.
* Ask your dealer for repair.
* Replace the o-ring(s) on your coupling
(separately sold).
37
Symptoms
Possible causes
Countermeasures
3) Leak (air, water, and
powder) from powder
chamber coupling.
* The head is not fi rmly attached.
* The o-ring in the head is worn or damaged.
* Attach the head fi rmly according to “7.3
Attaching head”.
* Replace with the attached head o-ring according
to “10.2 Replacement of head o-ring”.
4) Air and/or powder
leak from near of the
powder chamber.
* The powder cap is not fi rmly attached.
* The powder seal is not properly attached in the
powder chamber.
* The powder seal is worn or damaged.
* Powder adheres to the sealing surface (of the
powder seal and/or powder cap).
* Attach the powder cap fi rmly according to “7.4
Attaching powder cap”.
* Attach the powder seal properly according to
“10.4 Replacement of powder seal”.
* Replace with the attached new powder seal
according to “10.4 Replacement of powder
seal”.
* Fill the powder into the powder cap properly
according to “7.7 Powder fi lling”.
5) Water leak from
around the coupling
on the turbine hose.
* O-ring(s) on your coupling is/are damaged. (For
BC-B5000, BC-B5010, BC-B5020 or BC-B5030)
* O-ring(s) on your joint is/are damaged. (For
BC-B5040)
* Replace the o-ring(s) on your coupling
(separately sold).
* Replace the o-ring(s) on the joint (separately
sold).
6) Polisher cannot be
connected to your
coupling.
* Polisher is not compatible with your coupling.
* The light cover at the front of the coupling is
loose (if you use coupling with light).
* Use polisher compatible with your coupling
according to “7.5 Connecting to dental unit”.
* Turn the light cover at the front of the coupling
to fi x securely.
37
Symptoms
Possible causes
Countermeasures
3) Leak (air, water, and
powder) from powder
chamber coupling.
* The head is not fi rmly attached.
* The o-ring in the head is worn or damaged.
* Attach the head fi rmly according to “7.3
Attaching head”.
* Replace with the attached head o-ring according
to “10.2 Replacement of head o-ring”.
4) Air and/or powder
leak from near of the
powder chamber.
* The powder cap is not fi rmly attached.
* The powder seal is not properly attached in the
powder chamber.
* The powder seal is worn or damaged.
* Powder adheres to the sealing surface (of the
powder seal and/or powder cap).
* Attach the powder cap fi rmly according to “7.4
Attaching powder cap”.
* Attach the powder seal properly according to
“10.4 Replacement of powder seal”.
* Replace with the attached new powder seal
according to “10.4 Replacement of powder
seal”.
* Fill the powder into the powder cap properly
according to “7.7 Powder fi lling”.
5) Water leak from
around the coupling
on the turbine hose.
* O-ring(s) on your coupling is/are damaged. (For
BC-B5000, BC-B5010, BC-B5020 or BC-B5030)
* O-ring(s) on your joint is/are damaged. (For
BC-B5040)
* Replace the o-ring(s) on your coupling
(separately sold).
* Replace the o-ring(s) on the joint (separately
sold).
6) Polisher cannot be
connected to your
coupling.
* Polisher is not compatible with your coupling.
* The light cover at the front of the coupling is
loose (if you use coupling with light).
* Use polisher compatible with your coupling
according to “7.5 Connecting to dental unit”.
* Turn the light cover at the front of the coupling
to fi x securely.
