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BIOCHEF VACUUM PUMP ACCESSORY WARRANTY
WARRANTY PERIOD: 2 YEARS
VITALITY 4 LIFE IS THE GLOBAL DISTRIBUTOR AND WARRANTY PROVIDER OF BIOCHEF. WARRANTY REGISTRATION
AND CLAIMS ARE HANDLED BY YOUR LOCAL VITALITY 4 LIFE SUPPORT CENTRE, DETAILS ON INSIDE BACK COVER.
PLEASE REGISTER YOUR WARRANTY ONLINE AT WWW.BIOCHEFKITCHEN.COM/REGISTER-YOUR-PRODUCT
WITHIN 30 DAYS OF PURCHASE.
LODGING A WARRANTY CLAIM
Should you experience any issues with your product, please
follow these steps to lodge a warranty claim:
1. Contact your local Vitality 4 Life Service Centre with the
following details:
– Your warranty details including name, email and phone
number
– Product name and model number
– Product serial number, found on the rating label of the
product
– Explanation of how the damage occurred
– Photos of the damage or issue is highly beneficial to
expediting your claim
2. Vitality 4 Life will assess your claim and respond within
24-48 hours.
3. In the event the product is required to be sent to the
Service Centre, the customer is liable for all packing,
freight and insurance costs for transit of the product to
Vitality 4 Life. Subject to the applicable consumer laws in
your jurisdiction.
4. If the product, or one of its parts, qualifies for replacement
or service within the 30-Day period after date of purchase,
Vitality 4 Life will arrange the shipping at no cost to you.
5. Any product sent to a Vitality 4 Life Service Centre must
include a Return Authorization Form. Failure to include this
form may result in the product being rejected from our
warehouse or a delayed service time.
6. Vitality 4 Life will contact you with a quote prior to
undertaking any service work outside of the warranty
coverage.
7. Typical turn-around times to address warranty claims
can be between 10-14 business days, plus shipping,
depending on location and type of damage or warranty
claim.
TERMS OF PRODUCT WARRANTY COVERAGE
Vitality 4 Life provides the Product Warranty coverage
as further described below and limited to the terms and
conditions hereof:
1. If the BioChef Product exhibits a defect while in normal
domestic use, within the warranty period; we will, at
our option, either repair or replace the BioChef Product
or defective part free of charge. The product must be
delivered by insured mail, in proper packaging to your
Service Centre as indicated on the back of the manual as
a condition to any warranty service obligation.
2. In the event that the warranty period for a product has
expired, or if a Product does not qualify for warranty
service, repair or replacement, consumers may still buy
replacement parts or have products repaired by one of
Vitality 4 Life’s Service Centres. Please contact Vitality 4
Life for further information.
3. Do not send the product back to the Service Centre
without a Return Authorization Form.
4. In no event shall our liability exceed the retail value of the
product. We make no warranty with respect to parts, from
a source other than Vitality 4 Life.
5. In the event that warranty parts or products are provided,
the customer must cover the related shipping costs to
receive goods.
6. All exchanged or substitute parts and products replaced
under warranty service will become the property of Vitality
4 Life. Repaired or replaced products or parts thereof
will be warranted by Vitality 4 Life for the balance of the
original warranty period.
7. (Australia only) Our goods come with guarantees that
cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a
major failure.
WARRANTY DOES NOT COVER
1. Damage, accidental or otherwise, to the Product, not
caused by direct defect in factory workmanship or
materials.
2. Damage due to abuse, mishandling, alteration, misuse,
commercial service, tampering, accident, failure to follow
care, operating and handling provisions indicated in the
instructions.
3. Damage caused by parts or service not authorized or
performed by Vitality 4 Life.
4. ‘Normal’ wear and tear that naturally and inevitably occurs
as a result of normal use or aging.
5. Some states do not allow the exclusion or limitation of
incidental or consequential damages. Therefore, the above
limitations may not apply to you in the case of damage
in shipment. If your BioChef Product was damaged in
shipment: Immediately report this type of damage to the
parcel carrier and have them file an inspection report to
contact the distributor from whom you purchased the
BioChef Product for further instructions.
6. You have rights and benefits under the consumer laws
in your jurisdiction. Without detracting from these rights
or benefits, Vitality 4 Life excludes all liability in respect
of this product for any other loss which is not reasonably
foreseeable from a failure of this product, which may
include liability for negligence, loss of expenditure
associated with the product and loss of enjoyment.
EN
