Section 5a
– TROUBLESHOOTING
TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTION
1)
Insufficient SANITIZER Production.
A)
The test kit reagents or test strips are old or expired.
A)
Retest with new Reagents or Strips.
B)
The unit is set too low in relation to SANITIZER demand.
B)
Turn up the output setting.
C)
The circulation run time is insufficient.
C)
Increase your pump run time.
D)
The bather load has increased.
D)
Same solution as
(B)
or add a Non-Chlorine Shock
containing
Potassium
Monopersulfate to supplement.
E)
The body of water being sanitized leaks.
E)
Repair the leak and rebalance as needed.
F)
Low Salt.
F)
Check the residual salt level and adjust as needed.
G)
“Cell Power” selection not matched to the cell installed.
G)
Follow the SET UP procedures to match the cell, see page 7.
H)
SANITIZER loss due to intense sunlight
H)
Check your stabilizer level and adjust if needed.
2)
Scale Build-up within the Cell.
A)
The water being sanitized contains high pH, total
A)
Calculate Saturation Index to assure balanced water.
alkalinity and calcium hardness levels.
Adjust chemicals and clean the Cell. See pages 9 & 11.
(Cell scales within 2 – 3 weeks)
B)
Power Supply not reversing polarity.
B)
Contact the factory for Warranty Status/Procedures.
(Cell constantly scales within 3 – 5 days)
3)
DC Plug and Cell Terminals Burned.
A)
The Cell terminals are wet due to a leaking cell body.
A)
Contact the factory for Warranty Status/Procedures.
B)
The Cell plug is not securely pushed onto the cell
B)
Ensure the Cell cord plug is pressed completely onto the
terminals, allowing moisture to seep into the plug.
Cell terminal. Check the terminals and clean with a dry
cloth to remove all dirt and corrosion.
4)
Premature Cell Failure (Requires Replacement Cell).
A)
Abnormally high Cell usage due to an insufficient
A)
Check the stabilizer level and adjust to recommended levels.
Stabilizer (Cyanuric acid) level.
B)
Excessive Scale/Debris in the Cell.
B)
See Section 2 above.
C)
“Cell Power” selection not matched to the Cell installed.
C)
Follow the SETUP procedures to match the cell, see page 7.
5)
White Flakes in the Water.
A)
This occurs when excessive calcium hardness is
A)
Visually inspect Cell for scale build-up and clean the cell as
present. Usually due to water chemistry imbalance.
described on page 11. Adjust your water chemistry.
6)
No Power to the Control Box.
A)
Internal Fuse blown.
A)
Check and replace fuse. See page 10.
B)
Circuit Breaker tripped.
B)
Check the power going to the Control Box. Reset the
Circuit
Breaker.
7)
SERVICE Light (Single RED Flash and Flow-OK light off).
A)
Tri-Sensor Defective.
A)
Contact the factory for Warranty Status/Procedures.
B)
Insufficient Flow Min. (94.5 L/min)
(25 US Gallons/min)
B)
Ensure your Filter and Cell are clean of debris.
Check all valves that might divert flow away from the cell.
8)
SERVICE Light (Double RED Flash)(SANITIZER is producing).
A)
High Cell Volts with Low Amps
A)
Check cell for calcium build-up or scale deposits.
Cell is depleted and needs replacement.
Cell cord is loose or defective. Ensure that the cord is firmly
attached to the cell. Check the Banana Plug connections.
9)
SERVICE Light (Triple RED Flash)(SANITIZER production halted).
(Microprocessor version V1.4 or older)
A)
High Cell volts with
Extremely Low Amps.
A)
Heavily scaled cell or failed cell.
(Microprocessor version V1.5 or newer)
A)
Improperly wired or failed Power Supply.
A)
Ensure voltage input matches wiring connection (page 5).
10)
SERVICE Light (Quadruple RED Flash)(SANITIZER is producing).
A)
Tri-sensor or tri-sensor cord is loose or defective.
A)
Inspect and tighten or replace.
11)
LOW SALT Light activated (SANITIZER is producing) .
A)
Salt level Low (below 2,5 g/l (2500 ppm)).
A)
Check with Salt test strips or meter and adjust as needed.
12)
ADD SALT Light activated (SANITIZER production halted).
A)
Salt level extremely low (below 2.0 g/l (2000 ppm)).
A)
Check with Salt test strips or meter and adjust as needed.
13)
Unable to set output to a high level.
A)
Temperature is too low (below 15.6C (60F)).
A)
The Pool Pilot has limited output to protect the cell.
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