Part No 362500
Form No F011514A
11
AE900H O
wner’s Manual
Troubleshooting
When servicing engine refer to specific manufacturer’s engine owner's manual. All engine warranty is covered by
the specific engine manufacturer. If your engine requires warranty or other repair work contact your local servicing
engine dealer. When contacting a dealer for service it is a good idea to have your engine model number available
for reference (See table page 3). If you cannot locate a servicing dealer in your area you can contact the
manufacturer’s national service organization.
To reach:
American Honda:
800-426-7701
WARRANTY CLAIM PROCEDURE
Should a BILLY GOAT
®
machine fail due to a defect in material and/or workmanship, the owner should make a
warranty claim as follows:
The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY
GOAT Dealer.
The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the
invoice or receipt.
The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their
respective BILLY GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under
warranty must be tagged and retained for 90 days. The model number and serial number of the unit must
be stated in the Warranty Claim.
The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.
The Technical Service Department at BILLY GOAT will study the claim and may request parts to be
returned for examination. BILLY GOAT will notify their conclusions to the distributor service manager from
whom the claim was received.
The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is
final and binding.
Make sure that the product is registered with Billy Goat. For online product registration go to
www.billygoat.com
Problem
Possible Cause
Solution
Engine will not start.
Stop switch off (Honda only). Throttle in off
position. Engine not in full choke position.
Out of gasoline. Bad or old gasoline. Spark
plug wire disconnected. Dirty air cleaner.
Engine oil level too low (Honda only).
Check stop switches, throttle, choke position
and gasoline. Connect spark plug wire. Clean or
replace air cleaner. Or contact a qualified service
person. Check and fill engine oil.
Abnormal vibration.
Damaged or missing tines. Loose handle
bolts. Loose engine bolts.
Stop work immediately. Replace any damaged
or missing tines. Tighten all loose bolts and
nuts.
Engine stalls or labors
when aerating
Working on too steep of a slope. Not enough
oil in the engine. Hydraulic oil not up to
operating temperature
Work at 45 degrees to the slope moving up and
down instead of of across. Check and add
engine oil. Allow for hydraulic oil to reach
operating temperature
Engine is locked, will not
pull over.
Debris locked against reel, or drive pulleys.
Engine problem.
Pull spark plug wire and remove debris. Contract
an engine servicing dealer for engine problems.
Unit does not move when
clutch is engaged.
Belt drive out of adjustment. Worn drive belt.
Loose or damaged chain or sprockets. Loose
or damaged pulleys. Damaged or broken
clutch cable. Transmission bypass set in
free-wheel
See maintenance on pg. 12 of this manual.
Contact a qualified servicing dealer. Set
transmission bypass in drive
