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Chapter 5

Troubleshooting

If the ADSL2+ Router is not functioning properly, you can refer first to this chapter for simple

troubleshooting before contacting your service provider. This could save your time and effort

but if the symptoms persist, then consult your service provider.

Problems starting up the router

Problem

Corrective Action

None of the LEDs

are on when you

turn on the router.

Check the connection between the adapter and the router. If the

error persists, you may have a hardware problem. In this case

you should contact technical support.

You have forgotten

your router login

name and / or

password

Try the default username "admin" and password "admin". If this

fails, you can restore your router to its factory settings by holding

the Reset button on the back of your router more than 6

seconds.

Содержание BiPAC 5200S RC Series

Страница 1: ...BiPAC 5200S RC Series ADSL2 Modem Router User Manual Version released 2 12 17 0 UE2 C3 3 12 17 0 Last revised date 07 29 2011 ...

Страница 2: ... 9 2 3 2 BiPAC 5200S RC BiPAC 5200S RD 11 2 4 Cabling 13 Chapter 3 14 3 1 Before Configuration 14 3 1 1 Configuring PC in Windows 7 15 3 1 2 Configuring PC in Windows Vista 17 3 1 3 Configuring PC in Windows XP 19 3 1 4 Configuring PC in Windows 2000 20 3 1 5 Configuring PC in Windows 98 Me 21 3 1 6 Configuring PC in Windows NT4 0 22 3 2 Step by Step Installation 23 3 3 Factory Default Settings 29...

Страница 3: ... 54 4 4 Access Management 55 4 4 1 ACL 55 4 4 2 Filter 56 4 4 3 SNMP 60 4 4 4 UPnP 61 4 4 5 DDNS 62 4 5 Maintenance 63 4 5 1 Administration 63 4 5 2 Time Zone 64 4 5 3 Firmware 65 4 5 4 SysRestart 66 4 5 5 Diagnostics 67 4 6 Status 68 4 6 1 Device Info 68 4 6 2 System Log 70 4 6 3 Statistics 71 4 7 Help 73 Chapter 5 74 APPENDIX 76 ii ...

Страница 4: ...e The product supports PPPoA RFC 2364 PPP Point to Point Protocol over ATM Adaptation Layer 5 RFC 1483 encapsulation over ATM bridged or routed PPP over Ethernet RFC 2516 and IPoA RFC1577 to establish a connection with ISP The product also supports VC based and LLC based multiplexing It is the perfect solution to connect a small group of PCs to a high speed broadband Internet connection Multi user...

Страница 5: ...rtual Service function allows the product to provide limited visibility to local machines with specific services for outside users An ISP Internet Service Providers provided IP address can be set to the product and then specific services can be rerouted to specific computers on the local network For instance a dedicated web server can be connected to the Internet via the product and then incoming ...

Страница 6: ...nstallation Wizard Support a WEB GUI page to install this device quickly With this wizard end users not only can enter the information is provided by their ISP easily this feature also makes immediate internet surfing possible Universal Plug and Play UPnP and UPnP NAT Traversal This protocol is used to enable simple and robust connectivity among stand alone devices and PCs from many different vend...

Страница 7: ...vice request and forward it to a specific local computer for task handling For example user can assign a PC in the LAN to act as a WEB server inside and expose it to the outside network Outside user can browse inside the web server directly while still being protected by NAT A DMZ host setting is also provided to a local computer being exposed to the outside network Internet Dynamic Host Configura...

Страница 8: ...1 3 Application for the BiPAC 5200S RC Series 1 3 1 BiPAC 5210S RC 1 3 2 BiPAC 5200S RD 5 ...

Страница 9: ...1 3 3 BiPAC 5200S RC 6 ...

Страница 10: ...ies as other equipment 9 Do not open or repair the case yourself If the BiPAC 5200S RC device is too hot turn off the power immediately and have it repaired at a qualified service center 9 Avoid using this product and all accessories outdoors Warning 9 Place the BiPAC 5200S RC Series device on a stable surface 9 Only use the power adapter that comes with the package Using a different voltage ratin...

Страница 11: ...ontents BiPAC 5210S RC 5200S RC 5200S RD ADSL2 Modem Router CD ROM containing the online manual RJ 11 ADSL telephone Cable Ethernet CAT 5 LAN Cable USB Cable For BiPAC 5210S RC only Power adapter Quick Start Guide 8 ...

Страница 12: ...ted to an Ethernet de Lit green for both 10M and 100M Blinking when data is Transmitted 3 USB B device Lit green when the router is connected to a US Flash when data is received transmitted Lit green steadily when successfully connected to an ADSL DSLAM linesync 4 DSL 5 Internet Lit red when WAN fails to get IP address uccessfully Lit green when WAN gets the IP address s 9 ...

Страница 13: ...ort when connecting to a PC or an office home network of 10Mbps or 100Mbps 3 Ethernet After the device is powered on press it to reset the device or restore to factory default settings 4 Reset 1 3 seconds reset the device 6 seconds above restore to factory default settings this is used when you cannot login to the router e g forgot the password 5 Power Connect the supplied power adapter to this ja...

Страница 14: ...ystem is ready Lit when connected to an Ethernet device 2 Ethernet Lit green for both 10M and 100M Blinking when data is Transmitted Received 3 DSL Lit green steadily when successfully connected to an ADSL DSLAM linesync 4 Lit red when WAN fails to get IP address Lit green when WAN gets the IP address Internet 11 ...

Страница 15: ...an office home network of 10Mbps or 100Mbps 2 Ethernet After the device is powered on press it to reset the device or restore to factory default settings 1 3 seconds reset the device Reset 3 6 seconds above restore to factory default settings this is used when you cannot login to the router e g forgot the password Power 4 Connect the supplied power adapter to this jack Power Switch Only for 5200S ...

Страница 16: ...er devices connected to the same telephone line as your Billion router e g telephones fax machines analogue modems have a line filter connected between them and the wall socket unless you are using a Central Splitter or Central Filter installed by a qualified and licensed electrician and ensure that all line filters are correctly installed and the right way around Missing line filters or line filt...

Страница 17: ...outer is 192 168 1 254 and the subnet mask is 255 255 255 0 i e any attached PC must be in the same subnet and have an IP address in the range of 192 168 1 1 to 192 168 1 253 The best and easiest way is to configure the PC to get an IP address automatically from the router using DHCP If you encounter any problem accessing the router s web interface it may also be advisable to uninstall any kind of...

Страница 18: ... Control Panel 2 Then click on Network and Internet 3 When the Network and Sharing Center window pops up select and click on Change adapter settings on the left window panel 4 Select the Local Area Connection and right click the icon to select Properties 15 ...

Страница 19: ... In the TCP IPv4 properties window select the Obtain an IP address automatically and Obtain DNS Server address automatically radio buttons Then click OK to exit the setting 7 Click OK again in the Local Area Connection Properties window to apply the new configuration 16 ...

Страница 20: ...k 2 Then click on Network and Sharing Center at the top bar 3 When the Network and Sharing Center window pops up select and click on Manage network connections on the left window column 4 Select the Local Area Connection and right click the icon to select Properties 17 ...

Страница 21: ... In the TCP IPv4 properties window select the Obtain an IP address automatically and Obtain DNS Server address automatically radio buttons Then click OK to exit the setting 7 Click OK again in the Local Area Connection Properties window to apply the new configuration 18 ...

Страница 22: ...ork Connections 2 Double click Local Area Connection 3 In the Local Area Connection Status window click Properties 4 Select Internet Protocol TCP IP and click Properties 5 Select the Obtain an IP address automatically and the Obtain DNS server address automatically radio buttons 6 Click OK to finish the configuration 19 ...

Страница 23: ...Dial up Connections 2 Double click Local Area Connection 3 In the Local Area Connection Status window click Properties 4 Select Internet Protocol TCP IP and click Properties 5 Select the Obtain an IP address automatically and the Obtain DNS server address automatically radio buttons 6 Click OK to finish the configuration 20 ...

Страница 24: ...etwork and choose the Configuration tab 2 Select TCP IP NE2000 Compatible or the name of your Network Interface Card NIC in your PC 3 Select the Obtain an IP address automatically radio button 4 Then select the DNS Configuration tab 5 Select the Disable DNS radio button and click OK to finish the configuration 21 ...

Страница 25: ... 1 Go to Start Settings Control Panel In the Control Panel double click on Network and choose the Protocols tab 2 Select TCP IP Protocol and click Properties 3 Select the Obtain an IP address from a DHCP server radio button and click OK 22 ...

Страница 26: ...drive 2 Execute Windows Utility 3 The Welcome screen will appear click Next 4 The Hardware Installation screen will appear Four links are shown on the screen Click them one by one and follow the guidelines to complete hardware installation 4 1 Power connection 23 ...

Страница 27: ...4 2 LAN connection 4 3 DSL Line connection 4 4 USB connection Only available for 5210S RC 24 ...

Страница 28: ...4 5 Filter connection 4 6 Splitter connection 25 ...

Страница 29: ...eed to next step Network Card Selection 6 Diagnostic screen If connection fails the screen will show FAIL please check your router if it is connected correctly 7 Click Next to enter Configuration Details 8 Set up more detailed settings such as VPI VCI and MTU 26 ...

Страница 30: ...k next 10 Please configure the Wireless LAN setting and click next If your router does not support wireless please ignore this screen and it will not appear 11 Click Next to proceed to Diagnostic screen 12 Congratulations You ve completed the setup procedure and are ready to surf the Internet 27 ...

Страница 31: ...13 The IE browser will open up automatically when you finish installing 28 ...

Страница 32: ...ace Username admin Password admin LAN Device IP Settings IP Address 192 168 1 254 Subnet Mask 255 255 255 0 ISP setting in WAN site PPPoE DHCP server DHCP server is enabled Start IP Address 192 168 1 100 IP pool counts 100 3 3 1 Username and Password The default username and password are admin and admin respectively 29 ...

Страница 33: ... service is provided such as PPPoE PPPoA RFC1483 or IPoA Gather the information as illustrated in the following table and keep it for reference VPI VCI VC based LLC based multiplexing Username Password Service Name and Domain Name System DNS IP address it can be automatically assigned by your ISP when you connect or be set manually PPPoE VPI VCI VC based LLC based multiplexing Username Password an...

Страница 34: ...ess of your router which by default is 192 168 1 254 and click Go a user name and password prompt window will appear The default username and password are admin and admin respectively Congratulation You are now successfully logged in to the BiPAC 5200S RC Series ADSL2 Router 31 ...

Страница 35: ...Quick Start Wizard Setup Interface Setup Internet LAN Advanced Setup Firewall Routing NAT ADSL Access Management ACL Filter SNMP UPnP DDNS Maintenance Administration Time Zone Firmware SysRestart Diagnositics Status Device Info System Log Statistics Help Please see the relevant sections of this manual for detailed instructions on how to configure your Billion router 32 ...

Страница 36: ...k Start Wizard is a useful and easy utility to help setup the device to connect to your ISP Internet Service Provider with only a few steps required It will guide you step by step to configure the password time zone and WAN settings of your device The Quick Start Wizard is a helpful guide for first time users to the device 33 ...

Страница 37: ...Step1 Set your new password Step2 Choose your time zone 34 ...

Страница 38: ...Step3 Set your Internet connection 35 ...

Страница 39: ...Step4 Save settings of this ADSL Router 36 ...

Страница 40: ...4 2 Interface Setup Click this item to access the following sub items to configure the ADSL2 router Internet and LAN These functions are described in the following sections 37 ...

Страница 41: ...4 2 1 Internet 38 ...

Страница 42: ...onfigured ATM QoS Select the Quality of Service types for this Virtual Circuit The ATM QoS types include CBR Constant Bit Rate VBR Variable Bit Rate and UBR Unspecified Bit Rate These QoS types are all controlled by the parameters specified below including PCR SCR and MBS Select CBR to specify fixed always on bandwidth for voice or data traffic Select UBR for applications that are non time sensiti...

Страница 43: ...f your ISP uses this mode PPPoE PPPoA Select this option if your ISP requires you to use a PPPoE connection This option is typically used for DSL services Select Dynamic PPPoE to obtain an IP address automatically for your PPPoE connection Select Static PPPoE to use a static IP address for your PPPoE connection Please enter the information accordingly User Name Enter the user name exactly as your ...

Страница 44: ...on to specify the RIP version including RIP 1 RIP 2M and RIP 2B RIP 2M and RIP 2B are both sent in RIP 2 format the difference is that RIP 2M uses Multicast and RIP 2B uses Broadcast format RIP Direction Select this option to specify the RIP direction Select None to disable the RIP function Select Both will activate the ADSL Router to periodically send routing information and accept routing inform...

Страница 45: ...y default IP Subnet Mask The default is 255 255 255 0 User can change it to other such as 255 255 255 128 Dynamic Route Select the RIP version from RIP 1 RIP 2B and RIP 2M Direction Select the RIP direction from None Both In Only and Out Only Multicast IGMP Internet Group Multicast Protocol is a network layer protocol used to establish membership in a Multicast group it is not used to carry user d...

Страница 46: ...first of the contiguous addresses in the IP address pool Current Pool Summary List the message in the IP address pool IP Pool Count This field specifies the size or count of the IP address pool Lease Time The current lease time of client DNS Relay Use the Local computer as a DNS Server but without any resolution it pass the work to another DNS Server which the DNS Relay points to The specified Ser...

Страница 47: ...that cannot be directly accessed from the Internet Firewall to automatically detect and block Denial of Service DoS attacks such as Ping of Death SYN Flood Port Scan and Land Attack Enabled As set in default setting it activates your firewall function Disabled It disables the firewall function SPI If you enabled SPI all traffics initiated from WAN would be blocked including DMZ Virtual Server and ...

Страница 48: ...IP IP address of the gateway or existing interface that this route uses Metric It represents the cost of transmission for routing purposes The number need not be precise but it must be between 1 and 15 Device Media channel selected to append the route Use the statistics of the transmitted and received packets Edit Edit the route this icon is not shown for system default route Drop Drop the route t...

Страница 49: ...hich packets are to be forwarded Metric It represents the cost of transmission for routing purposes The number need not be precise but it must be between 1 and 15 Announced in RIP This parameter determines if the prestige will include the router in the remote node in its RIP broadcast Set No it is kept private and is not included in RIP broadcasts Set Yes the remote node will be propagated to othe...

Страница 50: ...AN connections based on the destination IP addresses and Route Table This eliminates the need for static NAT session configuration between multiple LAN clients and multiple WAN connections Virtual Circuit VPI Virtual Path Identifier and VCI Virtual Channel Identifier define a virtual circuit There are eight groups of PVC that can be defined and used NAT Status Show the NAT Status Activated or Deac...

Страница 51: ...elect the SAVE button to apply your changes Virtual Server TCP IP and UDP is 16 bit number network ports that are used to identify which application program usually a server each incoming connections should be delivered to Some ports have numbers that are pre assigned to them by the IANA the Internet Assigned Numbers Authority and these are referred to as well known ports Servers follow the well k...

Страница 52: ...liver all traffic to the private IP addresses used by your PCs Please see the WAN configuration section of this manual for more information on NAT The device can be configured as a virtual server so that remote users accessing services such as Web or FTP services via the public WAN IP address can be automatically redirected to local servers in the LAN network Depending on the requested service TCP...

Страница 53: ...Protocol Type ALL TCP or UDP Start Port Number Enter a port number as the beginning number of the range which you want to give to devices to access in this field End Port Number Enter a port number as the end number of the range which you want to give to devices to access in this field Local IP Address Enter your server IP address in this field 50 ...

Страница 54: ...se restricted the traffic for not meeting its limited filter criteria SIP ALG select Enabled to activate SIP ALG feature or Disabled to disable this feature The Session Initiation Protocol SIP is an IETF defined signaling protocol widely used for controlling multimedia communication sessions such voice and video calls over Internet protocol IP The protocol can be used for creating modifying and te...

Страница 55: ...ress translation Many to Many Overload This is mode that maps multiple local IP addresses to shared global IP addresses Many to Many No Overload This is the mode that maps each local IP address to unique global IP addresses Server This type allows you to specify inside servers of the different services behind the NAT to be accessible to the outside world Local Start IP This is the starting Inside ...

Страница 56: ... field is N A for One to one and Server mapping types Public Start IP This is the starting Inside Public IP Address Enter 0 0 0 0 here if you have a dynamic IP address from your ISP Public End IP This is the ending Inside Public IP Address This field is N A for One to one Many to One and Server mapping types 53 ...

Страница 57: ...ltimode cannot detect the ADSL line code well If it is the case please adjust the ADSL line code to G dmt or T1 413 first If it still fails please try the other values such as ALCTL ADI etc ADSL Type There are five modes Open Annex Type and Follow DSLAM s Setting Annex A Annex I Annex A L Annex M and Annex A I J L M that user can select for this connection 54 ...

Страница 58: ... available ACL Rule Index This is item number Active Select Yes to active the ACL rule or No to disable ACL rule Secure IP Address The default 0 0 0 0 allows any client to use this service to remotely manage the BiPAC 5200S RC Series router Type an IP address to restrict access to a client with a matching IP address Application Choose a service that you may use to remotely manage the BiPAC 5200S R...

Страница 59: ...rt MAC and Application Filter Type Filter Type Selection There are three types of filter IP MAC Filter Application Filter and URL Filter that user can select for this connection IP MAC Filter Set Editing IP MAC filter Set Index This is item number 56 ...

Страница 60: ...above destination subnet IP Destination Port Number This is the Port or Port Ranges that defines the application Protocol It is the packet protocol type used by the application Select either TCP or UDP or ICMP Rule Unmatched Select action for the traffic that does not match the current rule Forward to leave it pass through and NEXT to check it by the next rule IP MAC Filter Listing Item number Act...

Страница 61: ...on to Activated Deactivated the Application filter ICQ Select this option to Allow Deny ICQ MSN Select this option to Allow Deny MSN YMSG Select this option to Allow Deny Yahoo messenger Real Audio Video Select this option to Allow Deny Real Audio Video 58 ...

Страница 62: ...URL Filter Active Select Active to enable URL Filter URL Index This is item number URL Allow you to prevent users on your network from accessing particular websites by their URL 59 ...

Страница 63: ...PAC 5200S RC Series supports SNMP agent functionality that allows a manager station to manage and monitor the router through the network Get Community Type the Get Community which is the password for the incoming Get and GetNext requests from the management station Set Community Type the Set Community which is the password for incoming Set requests from the management station 60 ...

Страница 64: ...ent is installed and Windows 98 users may install the Internet Connection Sharing client from Windows XP in order to support UPnP Windows 2000 does not support UPnP UPnP Select this checkbox to activate UPnP Be aware that anyone could use a UPnP application to open the web configuration login screen without entering the BiPAC 5200S RC Series IP address Auto configured Select this check box to allo...

Страница 65: ... to time This dynamic IP address is the WAN IP address of the router which is assigned to you by your ISP Dynamic DNS Select this check box to use Dynamic DNS Service Provider www dyndns org My Host Name Type the domain name assigned to your BiPAC 5200S RC series router by your Dynamic DNS provider E mail Address Type your e mail address Username Type your user name Password Type the password assi...

Страница 66: ...min You can change the default password to ensure that someone cannot adjust your settings without your permission Every time you change your password please record the password and keep it at a safe place New Password Type the new password in this field Confirm Password Type the new password again in this field 63 ...

Страница 67: ... those in the drop down list simply enter its IP address as shown above Your ISP may provide an SNTP server for you to use Synchronize time with Select the time service protocol that your time server sends you when you turn on the Router Time Zone Choose the time zone of your location This will set the time difference between your time zone and Greenwich Mean Time GMT Daylight Saving Select this o...

Страница 68: ...rocedure is completed BiPAC 5200S RC Series router will reset automatically to apply the new firmware New Firmware Location Type in the location of the file you want to upload in this field or click Browse to find it New Romfile Location Romfile means the configuration file Type in the location of the file you want to upload in this field or click Browse to find it Browse Click Browse to find the ...

Страница 69: ...saved configuration If you wish to restart the router using the factory default settings for example after a firmware upgrade or if you have saved an incorrect configuration select Factory Default Settings to reset to factory default settings You can also reset your router to factory settings by holding the small Reset pinhole button on the back of your router in more than 6 seconds whilst the rou...

Страница 70: ...4 5 5 Diagnostics The Diagnostic Test page shows the test results for the connectivity of the physical layer and protocol layer for both LAN and WAN sides 67 ...

Страница 71: ... page displays the current information for the ADSL Router It will display the Firmware version LAN WAN and MAC address information Device Information Firmware version This is the Firmware version MAC Address This is the MAC Address 68 ...

Страница 72: ...ateway The IP address of the default gateway Primary DNS the address of the primary DNS server Secondary DNS the address of the secondary DNS server NAT Enabled or Disabled NAT function ADSL ADSL firmware version This is the DSL firmware version associated with your router Line State This is the status of your ADSL link Modulation This field displays the ADSL modulation status for G dmt or T1 413 ...

Страница 73: ...4 6 2 System Log Display system logs accumulated up to the present time You can trace historical information with this function 70 ...

Страница 74: ...mber of bytes transmitted in the last second Transmit Collision This is the number of collisions on this port Transmit Error Frames This field displays the number of error packets on this port Receive Frames This field displays the number of frames received in the last second Receive Multicast Frames This field displays the number of multicast frames received in the last second Receive total Bytes...

Страница 75: ... Transmit total Error Counts This field displays the number of total error transmitted in the last second Receive total PDUs This field displays the number of total PDU received in the last second Receive total Error Counts This field displays the number of total error received in the last second 72 ...

Страница 76: ... some guide When some problems are encountered you can turn to this page for help For example if you don t understand what is Quick Start you can go to this page click on Quick Start then you ll see some messages about it and understand it quickly This function provides you an easy way to help yourself 73 ...

Страница 77: ...the router Problem Corrective Action None of the LEDs are on when you turn on the router Check the connection between the adapter and the router If the error persists you may have a hardware problem In this case you should contact technical support You have forgotten your router login name and or password Try the default username admin and password admin If this fails you can restore your router t...

Страница 78: ...e modems have a line filter connected between them and the wall socket unless you are using a Central Splitter or Central Filter installed by a qualified and licensed electrician and ensure that all line filters are correctly installed and the right way around Missing line filters or line filters installed the wrong way around can cause problem with your ADSL connection including causing frequent ...

Страница 79: ...you cannot find solutions to your problems from the Troubleshooting section of the manual please contact the dealer where you purchased this product for assistance Contact Billion WORLDWIDE http www billion com MAC OS is a registered Trademark of Apple Computer Inc Windows 7 98 Windows NT Windows 2000 Windows Me Windows XP and Windows Vista are registered Trademarks of Microsoft Corporation 76 ...

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