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A limited warranty is offered on a back-to-base basis.
To make a claim, in the first instance you must contact BIL via email at service
@
bilgroup.co.uk
with full details of the product, its geographic location, unique batch serial number, purchase date,
nature of the problem and your contact information.
All claims should be accompanied by any documented evidence of service history.
Any part or component returned to our UK factory at the customer’s expense within twelve months
of despatch, will be refunded, repaired or replaced (the choice of which being at our discretion)
without charge if it is found to be defective due to fault of manufacture or workmanship. Subject to
any express warranty given in our terms and conditions or any other contractual agreement with
you, we do not accept liability under this Warranty & Returns Policy for losses or expenses incurred
by customers in relation to such defective products, or for any direct, indirect or consequential
damage arising from such defect. Normal wear and tear is not covered, neither is damage resulting
from overloading or exertion. Any unauthorized modifications found to have been made to the
product will nullify the warranty.
BIL may, unless the customer reasonably believes that the repair would involve specialist
knowledge, skills or equipment, offer to send replacement parts without charge for the customer to
repair (at the customer’s own expense) without the requirement to return the faulty product to our
UK factory.
This warranty will not apply if any of the following events occurs in relation to your product during
the applicable warranty period stated above:
1. The product’s serial number or any rating label is removed, defaced or changed in any way.
2. The product is serviced or otherwise altered using non-genuine replacement parts or
accessories, or if genuine parts are fitted incorrectly and/or not in accordance with the
manufacturer’s instructions.
3. You use a product contrary to the technical or operating environment guidelines recommended
in the BIL user guide or manual.
4. A component part of your product, reaches the end of its service life.
5. The product’s malfunction or failure to perform according to BIL specifications results from;
(a) deliberate or accidental damage;
(b) neglect or modification by or on behalf of an end user; or
(c) the use of non-genuine replacement parts or accessories.
The manufacturer’s decision shall be final and conclusive.
Warranty & Returns Policy
Defective products