133
The Bigfoot Unity
™
Diabetes Management System User Guide | Chapter 10
Cap Display Issues
Problem
What it may mean
Cap/Cap screen is
unresponsive
There is a problem with your Cap. You
will not be able to use your Cap until the
problem is resolved.
What to do
Press and hold the Cap button for about 20 seconds. If this does
not resolve the problem, contact Bigfoot Customer Care at
(551) 244-3668.
Problem
What it may mean
Battery won’t charge
Caps can no longer be used.
What to do
Check if there is debris in the charging dock on the Cap that may
be blocking normal charging functions and remove it.
Problem
What it may mean
The Meal + Correction
screen did not appear
after pressing the button
on my White Cap when
I was deciding how
much rapid-acting
insulin to dose.
The Meal + Correction screen will not
appear when 1) you want to make a
treatment decision using a Sensor glucose
value within the first 12 hours of wearing a
Sensor; 2) the White Cap displays “Active
Insulin” indicating that you are still within
3 hours of your last rapid-acting insulin
dose logged using the White Cap; 3) a
valid glucose reading from the Sensor or
Meter was not received by the White Cap.
What to do
The Meal + Correction screen will display if you are beyond the initial
12 hour Sensor wear period and it’s been at least 3 hours since your
last rapid-acting insulin dose was recorded by the White Cap. If you
want to use your current glucose level as part of the displayed Meal
+ Correction unit amounts, you must have a valid Sensor glucose
reading or a Meter glucose value from the White Cap within the last
10 minutes.
