Bhaptics TactSuit Series, Руководство пользователя

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What will bHaptics do if there is a problem with the product?
What must you do to obtain warranty service?
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If your Product is defective or malfunctioning, we will either repair or replace that Product, or update
software or services, so that the Product performs substantially according to the Warranted Functionality.
The approach taken to resolve any issues will be at our sole choice. If we determine that a product should
be replaced, the replacement may be a new, refurbished, or remanufactured Product. If we determine, in
our sole discretion, that none of the listed means are reasonable to correct for a defect or malfunction, then
we may refund to you the price you paid to purchase the Product.
Any repaired or replaced Product will continue to be covered by this Warranty for the remainder of the
original Warranty Period or ninety (90) days following your receipt of the replacement or repaired Product,
whichever is greater.
In the event of a perceived malfunction in the Product, please visit us at www.bhaptics.com/support to get
helpful services, the user manuals and contact information, and to submit a claim form to obtain warranty
service.
If it is necessary for you to send your Product in for service, we will provide you with a pre-addressed
shipping label, and you will have to send the Product in an adequate container for shipping, accompanied
by the sales receipt or comparableproof of purchase showing the original date of purchase by the first
consumer purchaser, the serial number of the Product and the seller’s name and address.
You may be required to pay the cost of shipping the Product to us, and by sending the Product, you agree to
transfer ownership of that Product to bHaptics. When we receive the Product, we will determine if there is a
defect or malfunction covered by this Warranty. If we find a defect or malfunction covered by this Warranty,
we will repair or replace the Product to provide the Warranted Functionality, and we will send the repaired
Product, if any, to you at our cost. We may not return the original Product to you.
If we are unable to verify your proof of purchase in advance, and you send us a Product without a valid proof
of purchase, then we reserve the right to return the Product to you at your cost, subject to prepayment, or, if
such costs are not prepaid, we will keep the Product for thirty (30) days for your pick-up before it is disposed
of.
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