BewellConnect - BW-OX1 - User Manual - 022017v1
14
7. TROUBLESHOOTING
If one of the following issues arises when using your
My
Oxy, consult this trouble-shooting
guide. If the problem continues, please contact our customer service department at www.
support.bewell-connect.com.
ISSUE
POSSIBLE CAUSE
SOLUTION
Sp0
2
or PRbpm
do not appear
correctly
Your finger must be
correctly inserted.
Change the position of your finger and try again.
SpO
2
reading
too small to be
measured.
Try several times. If you have any doubts about a
problem related to the product, seek medical attention
to obtain an accurate diagnosis.
Sp0
2
or PRbpm
are unstable
Your finger may not
be inserted deeply
enough.
Change the position of your finger and try again.
The user’s finger is
trembling or the
user is moving.
Try not to move.
Impossible to
turn on the
device
Battery low
Recharge the device with the USB cable
Oximeter is damaged
Contact customer service
The indicator
lights turn off
The device
switches itself off
automatically after
eight seconds
when a signal is not
detected.
Normal
Low battery
Recharge the device with the USB cable
Error3
Low battery
Recharge the device with the USB cable
Oximeter is damaged
Contact customer service
Error7
Low battery
Recharge the device with the USB cable
Oximeter is damaged
Contact customer service
No data
transferred
to your
smartphone/
tablet
Bluetooth
connection
deactivated
Activate the Bluetooth on your smartphone/tablet
Smartphone or
tablet incompatible
Check that your smartphone or tablet has Bluetooth
4.0 Smart Ready and that your operating system is up
to date
