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9. In the event of problems
Problem
Cause
Remedy
Massage heads
rotating at
reduced speed.
The load on the massage
heads is too great.
Reduce the contact pressure on the head.
Massage heads
only rotate in the
upper or lower
region.
The massage has been
activated for the limited
region.
Press the MASSAGE button to change/expand the
region.
Massage heads
not moving.
Appliance not connected to
the power supply.
Connect the plug to the mains supply and switch
on the appliance.
Device not switched on.
Switch the device on with ON/OFF.
Select the massage region.
Transport lock has not been
removed, the massage
mechanism is damaged.
Contact your authorized dealer or the service
address.
Overheating protection
tripped, device is damaged.
Contact your authorized dealer or the service
address.
