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5. WHAT IF THERE ARE PROBLEMS?
5.1 Restarting scale
If it is necessary to restart the scale (e.g. scale software freezes). Remove the batteries briefly.
5.2 Resetting the scale to factory settings
1. Press and hold the SET button
3
for 4 seconds. “unit” flashes on the display.
2. Press the SET button
3
three times until “SET” flashes on the display.
3. Press the / button
2
4
and confirm “rSt” using the SET
3
button.
5.3 Updating scale software
The app will inform you when a new software update is available.
1. Briefly press on the scale to switch it on.
2. Press and hold the button
2
for 15 seconds. The scale automatically checks for an update and down-
loads it. This may take a few minutes. If the update is successful, “PASS” will be displayed. If the scale is
already up to date with the latest software version “utd” appears.
5.4 Messages and errors
Display
Cause/remedy
Discrepancy in
weight
Incorrect zero point (e.g. in the event of a change of location or temperature fluctua-
tion): briefly press on the scale until the current weight is displayed, then remove your
foot so that “0.0” flashes.
Scale is placed on carpet or uneven ground: the surface must be hard and level.
PAir
Bluetooth
®
needs to be paired: start/allow pairing/bonding on your smartphone (note
any messages in the status bar/notification bar), and confirm the 6-digit pairing code
using the SET button
3
on the device and on the smartphone.
“USE APP” or
flashing
The scale can be connected to the app via
Bluetooth
®
: do not connect it via the
Bluetooth
®
settings on your smartphone, only via the app.
UnSt
This weight measurement was unstable: stand still during the measurement.
U: --
The scale was unable to assign the measurement to a scale user: if the automatic
scale user detection function is not working, briefly press the scale with your foot,
press the button
2
repeatedly until your scale user is displayed, and wait 3 sec-
onds. Weigh yourself again.
BF--
The body fat percentage is outside the measurable range (less than 5% or greater
than 70%): check the user data or change the activity level.
Diagnostic measurement cannot be taken (e.g. measurement attempted while wear-
ing shoes): Repeat the measurement barefoot. Otherwise, only weight values will be
displayed and transferred.
oLd
The maximum weight capacity of 180 kg has been exceeded: loads must not exceed
180 kg.
Lo
Batteries are flat. Replace the batteries.
Err1
Incorrect password for your selected WIFI network/SSID/router.
Err2
Your router does not have Internet access. The server cannot be reached.
Er3...
Software update failed: please try again.
Err4
Booting problems: Remove the batteries briefly.
utd
The software is up to date.
no
There is no WIFI connection to the server for the software update.
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