FAQ and troubleshooting
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Network Connections. Make sure the connection status is connected
and with appropriate signal strength. If you do not see the connection
status, make sure your wireless device is set up correctly so your
Joybook can pick up the signal.
•
Make sure that your wireless router or access point is broadcasting the
SSID. Refer to your wireless device’s documentation for enabling this
broadcasting feature.
•
If you are doing it correctly, right click on the wireless connection icon
on the System Tray located at the lower right corner of the Desktop
and select View available wireless network and you should see the SSID
that your wireless hub or device is broadcasting. If not, call your
wireless device (router or access point) manufacturer to get support on
how to enable this broadcasting feature.
System
How should I resolve the "Low on Disk Space" or "Out of Disk Space"
error messages.
Windows uses disk space for operations such as caching and virtual
memory. The Joybook may not run reliably if the hard drive’s free disk
space drops under 100MB or 200 MB (for Windows XP). The following
instructions will help you free up the disk space.
1. Click Start and then My Computer.
2. Right click the hard drive icon and then select Properties.
3. Observe how much free space is on the hard drive.
4. To free up hard drive space, click Disk Cleanup and follow the
instructions that follow to proceed.
How do I update the driver?
Please visit BenQ online product support (http://Support.BenQ.com) to
search for updated sound driver software.
My system is running very slow. How can I improve performance?
System resources are the amount of memory and hard drive space that
your Joybook can use and can degrade over time slowing the computer.
However, you still can improve the system performance by using the
methods below:
•
Close all open programs not being used. Use software program that are
absolutely necessary. Try running virus scans and other tools when away
from the desk. Closing software program that are not necessary helps
window perform more efficiently.
•
Prevent background software programs from loading. As software
programs load the small icons on the System Tray, they will be running
in the background and each one consumes valuable system resources.
You can follow the steps below to prevent application programs from
running when Windows launches:
1. Click the Start button and then select Run....
2. Type "msconfig" in the Open field. This will open the system
configuration utility.
3. Click the Startup tab and then uncheck any task that is unwanted.
4. Click OK and restart the Joybook.
•
Remove programs from the Startup folder. Removing programs from
the Startup folder also helps to prevent programs from running when
Windows starts up. To do so, follow the steps below:
1. Right click anywhere in the open area on the Desktop and select New,
Folder. Give the folder a name. This folder will be used later.
2. Right click the Start button and then select Open. A folder named
Programs will appear in the Start Menu window.
3. Double click the Programs folder and then the Startup folder.
4. Right click any icon in the folder and then select Properties. The
information about the icon will appear. this will help you to judge if
the program is necessary to be left in the Startup folder.
5. Select unwanted program icons, right click on them and select Cut.
6. Close the open windows to return to the windows desktop.
7. Open the folder created in Step 1.
8. Select the Edit and Paste commands in the folder window. The icons
that were cut from the Startup folder are now placed in the folder.
9. Restart the Joybook. The programs removed from the Startup folder
will no longer run when Windows starts. However, you can still run
them by double clicking their icons in the folder created in step 1.
•
Empty the Recycle Bin. You can free up disk space by clearing files you
no longer need from the Recycle Bin. To do so, right-click the Recycle
Bin icon on the Desktop and select Empty Recycle Bin.
•
Delete temporary files and directories. This will increase hard disk space
and reduce the time Window takes to access the hard drive. It will also
help to solve problems associated with spooling print job.
JB_T31.book Page 36 Wednesday, June 7, 2006 3:55 PM
