background image

FAQ and troubleshooting

54

Why is my Joybook Lite running so hot? Is it normal?

Yes. Because all the hardware is in such cramped quarters, it 
tends to get hot. To prevent overheating, do not obstruct the 
vent. For example, do not use the Joybook Lite in bed where a 
blanket may inadvertently cover the vent and block the airflow.

Why does my Joybook Lite seem to turn off itself after a certain 
period of inactivity?

This is the default setting of the Joybook Lite to conserve battery 
power. The Joybook Lite is configured to use the power saving 
feature. You can go to 

Start

 > 

Control Panel

 > 

Performance and Maintenance

 > 

Power Options

 on 

Windows to adjust the setting manually. 

Should I drain the battery of my Joybook Lite every time before 
charging to retain its capacity?

No. Your Joybook Lite comes with an Lithium-ion (Li-ion) 
battery pack. This is one of the newest cell types available. It is 
also the lightest battery type currently available on a commercial 
basis and can provide more power than other main cell types. 
There are no known problems of memory effect with this 
battery type and it is the easiest battery type to be maintained.

Display

There is nothing visible on the screen.

Check the Power button indicator.

• If it is not lit up, no power is being supplied to the Joybook 

Lite. Connect the power adapter and restart the Joybook Lite.

• If it lights up in amber, the Joybook Lite has entered Sleep 

mode in order to conserve power. You can press the Power 
button to resume from Sleep mode.

• If it lights up in blue, the Joybook Lite is being supplied 

normally with power. There are two possible causes for the 
problem.

• The screen's brightness may have been set too low. Use 

the <Fn> + <F5> hotkey combination to increase the 
brightness.

• The display may have been switched to use an 

connected external display device. Use the <Fn> + 
<F3> hotkey combination to switch the display back to 
the Joybook Lite or to use simultaneous display.

When I connect the Joybook Lite to an external monitor, the 
display is abnormal.

The instructions below will guide you through the 
troubleshooting process.

• Use the <Fn> + <F3> function key combination to make 

external video signal enabled.

• Refer to the user manual that came with the external monitor 

to check the settings.

• Connect the VGA cable to the Joybook Lite and reboot the 

system. If there is no display on the external monitor after 
system reboot, connect the Joybook Lite to a standard VGA 
monitor, and wait until you can see things properly on that 
VGA monitor. Then, connect the target display to the Joybook 
Lite again.

Содержание Joybook Lite U101 Series

Страница 1: ...Joybook Lite U101 Series User Manual ...

Страница 2: ...o representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties merchantability or fitness for any particular purpose Further BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of this company to notify any person of such revision or ...

Страница 3: ... 23 Inserting the SIM card 23 Connecting to the networks using 3G 24 Using Bluetooth available on selected models 25 Connecting to a Bluetooth device 25 Sending a file to a Bluetooth device 28 Using the built in webcam 30 Activating WebCam Companion 3 30 Using WebCam Companion 3 30 Switching to different modules 31 Capturing still images or recording videos 31 Using the Masque function 31 Photo Bo...

Страница 4: ... security threats 45 Connecting to external display devices 46 Connecting to a VGA display device 46 Adjusting the video output 47 FAQ and troubleshooting 48 General 48 Battery and power 48 Connection 50 System 50 Display 54 Cleaning and battery maintenance 56 Battery maintenance 56 Cleaning your Joybook Lite 56 Service and support 57 BenQ Joybook Lite Global Online Service 57 Joybook Joybook Lite...

Страница 5: ...vanced information about operating your Joybook Lite Using Joybook Lite on Windows XP Information about operating your Joybook Lite on Windows XP Using BIOS setup Information about how to use the BIOS setup utility Recovering your system using QDataTrove Information about using system recovery tools Installing additional memory Information about how to add additional RAM memory FAQ and troubleshoo...

Страница 6: ...e Start menu In this book the steps needed to reach a menu are shown in condensed form for example Start Help and Support Icon Symbol Item Meaning Warning Information mainly to prevent the damage to components data or personal injury caused by misuse and improper operation or behavior Tip Useful information for completing a task Note Supplementary information or Keys on the keyboard User Interface...

Страница 7: ...duct carton If any of the items are missing or appear damaged contact your dealer immediately Save the packaging in case you need to ship your Joybook Lite for service Getting your Joybook Lite ready for use 1 Installing the battery pack Close the lid of your Joybook Lite if open Turn your Joybook Lite upside down and place it on a soft clean cloth With the label side of the battery pack facing do...

Страница 8: ...ith low charge from the factory You can still use your Joybook Lite while the battery is charging Power systems and plug types may vary depending on your country region When the battery is charging the battery indicator lights up in amber When the battery is fully charged the light goes off For details about the colors and meanings of the indicators refer to Indicators on page 13 3 Opening your Jo...

Страница 9: ...e U101 Series works best with the operating system pre installed for you Installing other operating systems that have not been tested is not recommended and may not only void your warranty but also affect the functionality of your Joybook Lite The actual operating system that comes with your Joybook Lite may vary For details refer to the Product Specification label on the product carton ...

Страница 10: ...pin D sub video jack of your Joybook Lite with a VGA cable To switch to the external display device or simultaneous display press the Fn F3 hotkey combination Connect USB peripherals to the USB port of your Joybook Lite Insert a Memory Stick Memory Stick Pro SD or MMC memory card following the direction indicated on the card to exchange files ...

Страница 11: ...nect an earphone to the audio output jack to output sounds Connect a microphone to the microphone input jack to record sounds Access local area network LAN by connecting a network cable to the LAN port of your Joybook Lite ...

Страница 12: ...el webcam that allows you to capture still images record videos and chat online For details refer to Using the built in webcam on page 30 3 LCD Liquid Crystal Display panel 4 Indicators Refer to Indicators on page 13 for details 5 Keyboard 6 Indicators Refer to Indicators on page 13 for details 7 Touchpad Refer to Using the touchpad on page 15 for details 8 Power button Turns your Joybook Lite on ...

Страница 13: ...your Joybook Lite at an optimal temperature To prevent overheating do not obstruct the vent For example do not use the Joybook Lite in bed where a blanket may inadvertently cover the vent and block the airflow 3 15 pin D sub video jack For connecting external display devices such as monitors and projectors 4 USB ports For connecting peripherals such as mice digital cameras and MP3 players that use...

Страница 14: ...t jack Can be used to connect to an earphone headset or external speaker for playing the Joybook Lite audio 3 Microphone input jack Can be used to connect to a microphone for recording sounds This jack is for 3 5mm analog audio plugs It accepts both mono and stereo plugs 4 USB ports For connecting peripherals such as mice digital cameras and MP3 players that use the USB 2 0 interface ...

Страница 15: ...etwork Please be careful to avoid plugging a RJ 11 phone cable connector in the RJ 45 port This will damage the LAN port They look similar but the RJ 45 connector is wider than the RJ 11 connector and has more conductors 6 Anti theft Kensington lock slot You can attach an anti theft Kensington lock and cable to this slot to help prevent possible theft ...

Страница 16: ... Battery retainer B Secures the battery in place 4 Memory expansion slot cover Inside the cover you can find the memory slot of the Joybook Lite To remove the cover a small Phillips head screwdriver is required For more information about adding additional memory the limit of maximum memory or the types of BenQ certified memory modules for your Joybook Lite refer to Installing additional memory on ...

Страница 17: ...e When the system is in Sleep mode it lights up in amber When the system is off or in Hibernation the light goes off 1 No Indicators 2 Hard disk activity indicator Flashes in blue when the Joybook Lite is accessing data in the hard disk 3 Caps Lock indicator Lights up in blue when the Caps Lock key is enabled 2 3 4 5 6 7 ...

Страница 18: ...N and Bluetooth are both off the light goes off 6 System status indicator When the system is on it lights up in blue When the system is in Sleep mode it lights up in amber When the system is off for Hibernation the light goes off 7 Battery indicator When the battery is charging it lights up in amber When the battery is fully charged the light goes off When the battery is in use it lights up in blu...

Страница 19: ...functions as an external mouse does To move the pointer place your finger with slight pressure on the touchpad and move in the direction as desired Do not use a pen pencil or marker on the touchpad Use only your fingertip To set the touchpad preferences on Windows XP select Start Control Panel Printers and other Hardware Mouse 1 2 3 No Component Function 1 Touchpad Moves the pointer selects or act...

Страница 20: ...pad with sharp pointed objects or your fingernails Function Left touchpad button Right touchpad button Touchpad Select Click once Tap once Execute Click twice quickly Tap twice quickly Drag Click once and hold the item and then use your finger on the touchpad to drag Tap twice quickly and hold the item and then move your finger on the touchpad to drag Display the context menu Click once ...

Страница 21: ...keys to access commonly used functions or make quick settings To use the hotkeys press and hold the Fn Function key at the lower left corner of the keyboard and then press the desired hotkey The appearance of the keyboard legend may vary depending on the country region of your purchase ...

Страница 22: ...ected to your Joybook Lite properly before using this hotkey combination Fn Scr Lk Activates or deactivates the scroll lock function When activated the screen moves one line up or down when you press the up or down arrow key Scroll Lock does not work in all programs Fn F4 Decreases screen brightness Fn Prt Sc Copies a bitmap image of the current entire screen to your clipboard which can be inserte...

Страница 23: ...s key shortcuts and other keys You can access features of the Windows operating system quickly using Windows key combinations To use the shortcut combinations press and hold the Windows key and then press the other shortcut key ...

Страница 24: ...tween windows Shift M Cancels minimization of all windows E Opens the Computer window for browsing disks and files R Activates the Run dialog box Function hotkey Description Function hotkey Description Caps Lock Capitalizes all text entered Num Lock Activates or deactivates the numeric keypad indicated by the light gray shade in the illustration on the previous page Application key Provides the sa...

Страница 25: ...s in places such as in coffee shops or library you can inquire the service personnel about an account Wireless LAN WLAN is available on selected models WLAN connectivity has limited range depending upon the equipment being used the chosen frequency band radio wave interference and the physical landscape including building structure Circumstances will vary depending upon your particular situation C...

Страница 26: ...hat require security authentication you may have to undergo another authorization process and enter username and password For details please consult your network administrator For more information refer to Help and Support on Windows XP For data security it is strongly recommended to connect to security enabled wireless networks whenever possible When travelling by air please be sure to turn off w...

Страница 27: ...om a mobile network operator For details on configuration please contact your Internet service provider ISP which is also your SIM card provider To activate the programs that require network connectivity you need to be within range of a network of the type supported by your device SIM Inserting the SIM card 1 Shut down your Joybook Lite completely Disconnect the power adapter and turn over your Jo...

Страница 28: ...ur SIM card is protected by the Personal Identification Number PIN enter the PIN in the pop up dialog box before you connect to the networks 4 Wait for the Joybook Lite to initialize the program until the device is ready 5 Click Follow the on screen instructions to complete the setup if necessary 6 Click Connect If the connection is made there will be a successful message showing that you have con...

Страница 29: ...dels Connecting to a Bluetooth device 1 Press the Fn F10 hotkey combination to turn the Bluetooth on When the Bluetooth is turned on the WLAN indicator will light up in amber or purple 2 Turn on the power of your Bluetooth device and activate its Bluetooth function You also need to make your Bluetooth device Discoverable For details about how to activate the device s Bluetooth function please refe...

Страница 30: ...hat you want to add and then click Next 6 Refer to the documentation that came with your Bluetooth device to determine if there is a pre defined passkey If not enter a passkey in Bluetooth security code And click Pair Now When you are prompted to enter the passkey on your Bluetooth device follow the on screen instructions to enter the passkey ...

Страница 31: ...ws XP 27 7 The Bluetooth device is now connected to your Joybook Lite A list of available services supported by the connected Bluetooth device is displayed Check the desired services and click Next 8 Click Finish to complete the setup ...

Страница 32: ...book Lite 1 After your Joybook Lite is connected to a Bluetooth device right click the Bluetooth icon in the notification area to display the pop up box and select Quick Connect File Transfer and then the connected Bluetooth device 2 Use Windows Explorer to browse the file you want to send Right click on the file and select Send to Bluetooth and then the Bluetooth device you want to send the file ...

Страница 33: ...the passkey again to ensure the connection After the transmission starts you can check the on screen progress bar for the status of file transfer The example shown above is specifically for connecting to a mobile handset To connect to other types of Bluetooth devices refer to the on line Help for details ...

Страница 34: ... Launch Arcsoft WebCam Companion Network connection is required to install or activate a free instant messaging program Using WebCam Companion 3 WebCam Companion 3 features four modules below that helps you get the most out of your webcam Capture allows you to capture still images and record videos from the webcam Masque morphs your face with another face using the selected template Photo Booth al...

Страница 35: ...the snapshot resolution is set to 640 x 480 pixels or lower The snapshot resolution is set to 320 x 240 by default To change the setting click the arrow next to the resolution and select from the drop down list You can preview the captured images in the thumbnails area The background affects picture clarity and light level and the resultant image quality Using the Masque function The Masque module...

Страница 36: ...c i Visual Effects is available when the resolution is set to 320 x 240 pixels or lower Refer to Adjusting resolution on page 32 for setup Before you start using Magic i Visual Effects click and input the values to change the settings appropriately by dragging the scroll bars You can also click Auto in each setting and the program will set the calculated values automatically Available settings may...

Страница 37: ...hen and how to use BIOS setup You need to use BIOS setup when You see an error message on the screen requesting you to run BIOS setup You want to restore the factory default settings You want to modify some specific settings according to the hardware You want to modify some specific settings to optimize system performance The BIOS setup screen shown in this chapter is for your reference only The a...

Страница 38: ...formation can be found at the bottom of the screen A brief description of keyboard usage is listed below Main menu The Main menu contains the basic configuration settings of the system and shows some system information such as the BIOS version CPU type and speed and the system memory etc System Time allows you to set the time of the system Type in the value and then press Enter Tab or Shift Tab to...

Страница 39: ... whole BIOS setup menu It must be set before User Password can be set When typing the password first make sure Num Lock is off and then type your password in the entry fields and press Enter Confirm your password by typing it again and pressing Enter Set User Password This set of password controls access to part of the BIOS setup menu Password on boot This item determines if a password will be pro...

Страница 40: ...ding Changes exits BIOS setup without saving the changes you have made Load Setup Defaults loads factory default values for all the items Discard Changes cancels all changes since last save without exiting the BIOS setup utility Save Changes saves changes without exiting the BIOS setup utility It is recommended that you go into BIOS to load setup defaults whenever you have installed new hardware c...

Страница 41: ...n select your purchased model Click Specifications to find out the limit of maximum memory To find out the types of BenQ certified memory modules for your Joybook Lite try the steps below 1 Connect to BenQ Online Service and Support http www benq com support 2 Click Knowledge Base The website layout and content may vary by region country If you install an uncertified memory module your system may ...

Страница 42: ...5 Remove the memory cover Ground yourself to your Joybook Lite with professional grounding equipment like an anti static wristband or touch the metal surface on the inside of your Joybook Lite to discharge any static electricity Handle the memory module by its edge and avoid touching the contacts 6 Align the memory module with the slot and then insert it When inserting pay attention to the directi...

Страница 43: ...wdriver to secure the cover with the screws 10 Place the battery on its original position 1 and then slide Battery retainer A to the lock position 2 Connect the power adapter When you start the Joybook Lite it will automatically test and configure the new memory It is recommended that you go into BIOS to load setup defaults after installing additional memory For details refer to Using BIOS setup o...

Страница 44: ...c For details refer to Creating recovery discs on page 43 QDataTrove is not intended for backing up personal files so it cannot help you recover a personal file that has been damaged or deleted You should regularly back up your personal files and important data using a backup program System recovery is a data destructive process It is strongly recommended to back up all important data and applicat...

Страница 45: ...on screen instructions to complete the operation Backing up your system into a disc QDataTrove allows you to back up your system drive C drive into CD DVD discs It makes an exact copy of your entire system drive C drive including the operating system installed software programs registry settings etc To perform the operation follow the steps below 1 In QDataTrove click the Back up tab 2 Click the b...

Страница 46: ...taTrove allows you to restore your system drive C drive to the factory default configuration 1 In QDataTrove click the Restore tab 2 Click the button to select Full System Restore Factory Default Settings 3 A dialog box asking whether you wish to adjust the size of disk partition appears If you select Yes all programs you installed or data you saved on both the C drive and the D drive will be eras...

Страница 47: ...pplications and drivers that are bundled with your Joybook Lite click View Software List 3 Follow the remaining on screen instructions to complete the operation Creating recovery discs To use this function your Joybook Lite must come with a CD DVD burner If your model does not come with a CD DVD burner use an external DVD burner instead if you wish to create discs QDataTrove allows you to create t...

Страница 48: ...drop down menu and then select the source of your system image file in Source Image Click OK to proceed 3 Insert a blank disc when prompted to do so and then click Yes 4 Select your preferred burning speed and then click OK 5 The disc burning process starts A Create User Recovery CD DVD window appears on the screen and displays the current status Please note that the burning process cannot be inte...

Страница 49: ...your personal information block unwanted web sites and check e mail for viruses However we would still recommend that you back up your data regularly on CDs DVDs or other external storage device since the anti virus software may not be able to intercept all existing and new viruses which may lead to destruction of all or some of your data in the Joybook Lite For more information about how to use t...

Страница 50: ...ernal display device such as a projector or monitor Once the VGA cable is connected properly simultaneous display will be available on your Joybook Lite and the external display device automatically Pressing the Fn F3 hotkey combination allows you to switch between Joybook Lite s own screen and the external display device or use simultaneous display Projector Monitor ...

Страница 51: ...ring screen To fix the problem refer to the documentation that came with your display device or try to adjust the screen resolution by following the steps below On Windows XP 1 Double click in the notification area at the lower right of the desktop or right click on the desktop 2 Select Graphics Properties Display Settings 3 Adjust to an applicable screen resolution and refresh rate And click Appl...

Страница 52: ... Area Network LAN that uses high frequency radio waves rather than wires to communicate and transmit data among nodes It is a flexible data communication system implemented as an extension to or as an alternative for a wired LAN within a building or campus Battery and power How long should I charge the battery for the first time The length of the charging time may vary When the amber light of the ...

Страница 53: ...ook Lite or the AC power cord may be defective Consult your BenQ dealer for help and maintenance What should I do if the battery gets hot in my Joybook Lite Take the battery out and let it cool down for a while If the problem persists when the battery is inserted again into your Joybook Lite later the battery could be defective and it may need to be replaced Consult your BenQ dealer for help and m...

Страница 54: ...blem Have you enabled the WLAN function of the Joybook Lite Please press the Fn F10 hotkey combination to enable WLAN On Windows XP click the Start button and select Control Panel Network and Internet Connection Network Connections Double click Wireless Network Connections Make sure the connection status is connected and with appropriate signal strength If you do not see the connection status make...

Страница 55: ...emoving programs from the Startup folder also helps prevent programs from running when Windows starts up To do so follow the steps below 1 Right click anywhere in the open area on the desktop and select New Folder Give the folder a name This folder will be used later 2 Right click the Start button and then select Open A folder named Programs will appear in the Start Menu window 3 Double click the ...

Страница 56: ...op working unexpectedly Please follow the steps below to resolve the problem 1 Click Start My Computer 2 Click Properties Hardware Device Manager 3 Double click the Universal Serial Bus controllers branch to expand it 4 Right click USB Root Hub and then click Properties Power Management 5 Deselect Allow the computer to turn off this device to save power 6 Repeat Step 5 to Step 7 for each USB Root ...

Страница 57: ...n connecting an earphone to the Joybook Lite Verify the following Connect the earphone to other devices such as a radio to see if you can still hear that noise If the noise persists the earphone may be out of order If you can hear the noise only when inserting it is the result of high instantaneous current It is a normal phenomenon How can I reduce the wearing of the screen hinge when I lift up th...

Страница 58: ... on the screen Check the Power button indicator If it is not lit up no power is being supplied to the Joybook Lite Connect the power adapter and restart the Joybook Lite If it lights up in amber the Joybook Lite has entered Sleep mode in order to conserve power You can press the Power button to resume from Sleep mode If it lights up in blue the Joybook Lite is being supplied normally with power Th...

Страница 59: ...BenQ dealer if you encounter the following situations The screen flickers when the system starts up normally Fonts displayed on the screen are unclear and strange codes appear There is no display when the hard disk is running normally Colors on the screen are strange and turn into white Vertical or horizontal lines appear on the screen When playing a media file using Windows Media Player the frame...

Страница 60: ... heat Do not incinerate Exposure of battery to extreme heat may result in an explosion 8 Do not use power adapters other than the one provided with the Joybook Lite 9 Do not place the battery within reach of children 10 Follow the local laws governing the disposal of batteries As far as possible submit used batteries to be recycled 11 Use of improper batteries or attempting to disassemble a batter...

Страница 61: ... Lite as well as additional tips You can access Contact us to directly contact BenQ Customer Service for answers and advice to your questions You can also obtain the information about the BenQ service stations in your country Joybook Joybook Lite Overseas Regional Warranty ORW online registration Register now to get free product news and latest information about BenQ To register follow the steps b...

Страница 62: ...not store your Joybook Lite in environments where the temperature is below 0 C or above 50 C nor use your Joybook Lite in environments where the temperature is below 5 C or above 35 C Otherwise system performance will be adversely affected 9 Do not use your Joybook Lite near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 10 Do not p...

Страница 63: ...use the adapter if the cord becomes damaged Do not attempt to service the adapter There are no service parts inside Replace the unit if it is damaged or exposed to excess moisture Disposal of Waste Electrical and Electronic Equipment by users in private households in the European Union This symbol on the product or on the packaging indicates that this can not be disposed of as household waste You ...

Страница 64: ...EL Fax 31 499 750 500 31 499 750 599 is herewith confirmed to comply with the requirements set out in the Council Directive on the Approximation of the Laws of the Member States relating Electromagnetic Compatibility 2004 108 EC and Low Voltage Directive 2006 95 EC and R TTE Directive 1999 5 EEC For the evaluation regarding the electromagnetic compatibility the following standards were applied EN ...

Страница 65: ...ządzenie należy wymienić jeśli zostanie uszkodzone lub narażone na oddziaływanie nadmiernej wilgoci 7 Nigdy nie należy instalować kabli telefonicznych podczas burzy z wyładowaniami atmosferycznymi România 1 Asiguraţi vă că respectaţi toate instrucţiunile şi avertismentele privitoare la sistem 2 Nu plasaţi computerul într o zonă cu puternice câmpuri magnetice 3 Pericol de explozie dacă bateria este...

Страница 66: ...stavljena visoki vlagi jo nadomestite z novo 7 Nikoli ne namešèajte telefonske linije med nevihto z grmenjem Български 1 Следвайте всички инструкции и предупреждения относно системата 2 Не слагайте компютъра на място със силно магнитно поле 3 Опасност от експлозия при погрешна смяна на батерията Използвайте само същия или еквивалентен тип батерия препоръчан от производителя на оборудването Изхвърл...

Страница 67: ...izētā servisa centrā 7 Nekad nelietojiet un neveiciet telefona līnijas pieslēgumu negaisa laikā Hrvatski 1 Pridržavajte se svih uputa i upozorenja u vezi sa sustavom 2 Ne postavljajte računalo u područje jakih magnetskih polja 3 Nepravilna zamjena baterije izazvat će opasnost od eksplozije Prilikom zamjene koristite istu ili ekvivalentnu vrstu baterije koju je preporučio proizvođač Rabljene bateri...

Отзывы: