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24 Troubleshooting 

 

Troubleshooting

 

Category

Problem

Cause

Solution

Your screen

Your screen is not 
appearing on the 
display when 
pressing InstaShow 
button.

The system is locked.

Web Management > 

Advanced Setting

Screen 

Lock

 > 

Disable

InstaShow Button is 
connecting to other 
InstaShow Host.

InstaShow Button should be 
paired again with InstaShow 
Host.

Pressing time is not 
enough.

Press the present key until the 
LED indicator turns from green 
to blue.

The screen turns 
blank or flickers 
when InstaShow 
Host is presenting 
(power connect 
through USB type A 
not guaranteed with 
5V 1.5A).

Insufficient power 
supply

Change power supply of 
InstaShow Host to a power 
adapter.

The screen lags 
seriously and the 
audio is breaking up 
sometimes.

Insufficient power 
supply for InstaShow 
Button. The old 
laptop with USB 2.0 
port may be used as 
the power supply for 
InstaShow Button.

• Make sure you use USB 3.0 as 

the power supply for 
InstaShow Button.

• If the USB 2.0 port is the only 

option for the power supply 
for InstaShow Button, try to 
reduce the power 
consumption of InstaShow 
Button by changing 

Picture 

Quality Mode 

to 

Low 

Power

 in the web 

management.

Wi-Fi interference or   
signal attenuation

• Make sure the transmission 

distance is within 8M and with 
no obstacles.

• Restart InstaShow Host in 

order to rescan the Wi-Fi 5G 
channel.

•  Log in the Web Management 

Wireless Network

 > 

Wi-

Fi Radio Setup

 > toggle the 

Rescan

 button.

Содержание InstaShow WDC10R

Страница 1: ...WDC10 InstaShow User Manual ...

Страница 2: ...rate information to customers and thus all contents may be modified from time to time without prior notice Please visit www benq com for the latest version of this manual The illustrations and the images in this guide are for your reference BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the Bringing Enjoyment...

Страница 3: ...ey 10 Connecting the HDMI cable and power 11 Assembling the adapter 11 Connecting the HDMI cable 12 Power supply via a USB type A jack 5V 1 5V 12 Power supply via a power adapter 13 Setting up and power supply of InstaShow Button 13 Using Cable USB A F to USB A M 15 Pairing InstaShow Button and InstaShow Host 16 When InstaShow Host is placed on the table 16 Waking up InstaShow Host 18 Storing Inst...

Страница 4: ... switches between Presentation mode and Video mode for precise productivity or smooth 1080p video only from BenQ See Play video with InstaShow on page 22 for details Auto Channel Selection InstaShow automatically selects the best wireless channel upon boot up ensuring smooth presentations in any environment Wireless 802 11ac The latest 802 11ac Wi Fi guarantees extremely smooth wireless streaming ...

Страница 5: ...B A F to USB A M Screws Rubber Foot Velcro Strap Round Double sided sponge Tape Quick Start Guide Safety Statement Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region Use original accessories to ensure compatibility Always keep the product and accessories out of reach of children ...

Страница 6: ...how Host on page 8 for more information 2 DC 1 5A port Connect to an adapter or a display using a Cable USB A M to Micro B M 3 HDMI port Connect to a display using a Cable HDMI A M to A M 4 LAN port Allow users to have access to the web management through network 5 PAIRING key Press to pair with InstaShow Button 6 RESET Poke at the RESET hole to reset the device if the device stops responding 7 Po...

Страница 7: ...trying to connect to InstaShow Host or encountering a problem Static red The device is starting up Off The device is powered off Quick flashing red The reset process is triggered LED indicator on InstaShow Host Status Description Static blue Connected device is presenting Flashing blue The device is in pairing state for two minutes Flashing green The device is upgrading the firmware 50 static gree...

Страница 8: ...tting up InstaShow Host on page 8 and Connecting the HDMI cable and power on page 11 for details 3 Connect InstaShow Button to the desired devices and power properly See Setting up and power supply of InstaShow Button on page 13 for details 4 Make sure that all the connected devices have been powered on Press the source button of the display and make sure that the HDMI source has been transmitted ...

Страница 9: ...nting holder and InstaShow Host to the ceiling mount as shown in the illustration 1 Rotate the lid clockwise until the lid is removed from InstaShow Host 2 Place the lid on the ceiling and locate the alignment hole 3 Use the screws provided to lock the lid to the ceiling 4 Lock the first hole 1 5 Follow the instruction in the illustration below to lock the other holes 2 4 6 Rotate InstaShow Host c...

Страница 10: ...the display Installing InstaShow Host on the wall or trolley If you need to install InstaShow Host near a display 1 Use the round double sided sponge tape provided to stick to the lid of InstaShow Host 2 Affix InstaShow Host on the wall near the display 3 Keep the antennas away from any signal obstructions You can also place InstaShow Host on a mobile display trolley See the illustration ...

Страница 11: ... A jack 5V 1 5V on page 12 for details For display models without a USB type A jack 5V 1 5V for power supply see Power supply via a power adapter on page 13 for details Assembling the adapter Every InstaShow adapter has two plug socket options included in the box standard European and standard British To connect the plug of your choice follow the steps below 1 Align and insert the bottom hook to t...

Страница 12: ... Host and the HDMI input jack of the projector Power supply via a USB type A jack 5V 1 5V Just connect one end of the supplied USB cable to the mini USB jack of InstaShow Host and the other end to the USB type A jack 1 5V of the BenQ projector See the illustration HDMI HDMI USB USB HDMI HDMI USB USB ...

Страница 13: ...he power button of InstaShow Host lights up in static red when InstaShow Host is connected to the power mains Setting up and power supply of InstaShow Button 1 Connect InstaShow Button s HDMI and USB jacks to the corresponding inputs of a laptop See the illustration For BenQ IFP Interactive Flat Panel products please have power supply via a power adapter HDMI HDMI USB USB 3 0 HDMI 1 4 MODE ...

Страница 14: ...rn red when the Button is trying to connect to InstaShow Host 3 Press Present key when the LED indicator turns green Handle the Button cable with care Rough handling might cause defects Take the plug instead of the cable when inserting or removing InstaShow Buttons ...

Страница 15: ... about 80 cm to suit your usage situation 1 Insert the HDMI cable of InstaShow Button to the HDMI converter of your laptop 2 Connect the cable USB A F to your laptop 3 Connect InstaShow Button s USB jack to the Cable USB A M Make sure your own HDMI converter is workable HDMI USB Cable USB A F to USB A M HDMI USB Cable USB A F to USB A M 15cm 80cm ...

Страница 16: ...kit and you want to pair the new Buttons with your Host you need to follow the instruction below as well When InstaShow Host is placed on the table 1 Make sure your InstaShow Host is ready with power supply Connect InstaShow Button s HDMI and USB jacks to the corresponding inputs of a laptop 2 When InstaShow Button is connected to the laptop the LED indicator of InstaShow Button will flash red Ins...

Страница 17: ...4 Press MODE key on the side of InstaShow Button for five seconds The LED indicator of InstaShow Button will blink blue for about 10 seconds The pairing process is ongoing The Pairing message will be shown on the screen The images are for reference only Each product has different serial number PAIRING 00 00 00 00 00 05 MODE 00 00 00 00 00 05 pairing pairing sccuess sn WDX10001103G ...

Страница 18: ...atic green press Present key of InstaShow Button to start presentation and InstaShow Host will wake up automatically Storing InstaShow Buttons in the cradle You are provided with two different ways to store InstaShow Buttons in the cradle Place InstaShow Buttons in the cradle vertically 1 and horizontally 2 See the illustration The maximum number of InstaShow Buttons you can pair with one InstaSho...

Страница 19: ...ay vary according to the actual environment and your display specifications Follow the procedures below and refer to the specified sections for details 1 To start a presentation see Starting presentation on page 19 for details 2 To stop a presentation see Idle presentation on page 21 for details 3 To learn more about InstaVideo see Play video with InstaShow on page 22 for details Starting presenta...

Страница 20: ...on is in static green when InstaShow Button is connected and working properly Then you can see the Idle screen 4 To start presentation press Present key 5 The device starts presenting and the LED indicator of InstaShow Button turns static blue Make sure the transmission distance between InstaShow Button and InstaShow Host is within 8M and with no obstacles InstaShow supports MacBooks and Windows l...

Страница 21: ... presentation Idle presentation 1 To stop presentation press Present key 2 The device stops presenting and the LED indicator of InstaShow Button turns green 3 Users can press Present key to go back to presentation Present key ...

Страница 22: ...gs By enabling presenters to quickly customize the projection for precise productivity or smooth wireless Full HD 1080p video users can confidently blend text graphs and charts pictures and multimedia audio and video without hesitation for the most effective meetings InstaVideo introduces two modes Presentation mode and Video mode 1 The default mode is Presentation mode It presents clear document ...

Страница 23: ...an play full HD 1080p videos smoothly InstaShow is primarily for the use of business presentation with documents such as PowerPoint Word Excel PDF and Full HD video clips If users have home theater wireless video display demand please contact local agent about BenQ WDP02 product for home entertainment usage Video Video ...

Страница 24: ...supply Change power supply of InstaShow Host to a power adapter The screen lags seriously and the audio is breaking up sometimes Insufficient power supply for InstaShow Button The old laptop with USB 2 0 port may be used as the power supply for InstaShow Button Make sure you use USB 3 0 as the power supply for InstaShow Button If the USB 2 0 port is the only option for the power supply for InstaSh...

Страница 25: ...lay and the LED indicator of your Button is blinking red The wireless connection is lost between InstaShow Button and InstaShow Host 1 InstaShow Host will restore the Wi Fi connection automatically 2 If this fails the LED indicator of your Button starts blinking red 3 Unplug the Button from your laptop and try again Wi Fiinterferenceor signal attenuation Make sure the transmission distance is with...

Страница 26: ... between InstaShow Host and the display device again The display fails to show InstaShow Host s output resolution at 720p in Guild Screen or Idle Screen Replace the display with a new one that supports output resolution at 720p InstaShow Host is in Network Standby Mode when network standby function is enabled Press present key of InstaShow Button to start presentation InstaShow Host is in HDMI Sta...

Страница 27: ...r signal attenuation Make sure the transmission distance is within 8M and with no obstacles InstaShow Button has not entered the pairing mode in time When InstaShow Host enters the pairing mode InstaShow Button should also enter the pairing mode within two minutes Windows Software When presenting a video file via Gom Media Player the full screen image is cut into upper and lower halves Media playe...

Страница 28: ...key WPA2 Enterprise Security encryption AES 128 bit Support platform Windows MAC Chrome Any OS supports HDMI standard 1 4 Reach Max 8M between InstaShow Button and InstaShow Host Temperature range Operating 0 C to 40 C 32 F to 104 F Storage 10 C to 60 C 14 F to 140 F Humidity Storage 5 to 90 relative humidity non condensing Operation 10 to 80 relative humidity non condensing InstaShow Button Cable...

Страница 29: ... Jack x1 micro USB Dimension 110 110 27mm 99mm with antenna not include antenna and rubber foot LED Red booting Green ready for connection Blue presenting Weight include antenna 150g Cradle Dimension 85 97 5 170 4mm Weight 630g Feature ...

Страница 30: ...k A B C D 2Antennas Cradle Cable USB A M to Micro B M Cable HDMI A M to A M Cable USB A F to USB A M Quick Start Guide Safety Statement Round Double sided Sponge Tape Adapter Plugs Screws Rubber Foot Velcro Strap InstaShow Host InstaShow Buttons P N 4J JF801 001 WDC10_QSG indd 1 2016 3 17 上午 08 51 55 ...

Страница 31: ...8m HDMI HDMI USB USB HDMI HDMI USB 3 A 3 B 4 5 6 USB 3 0 HDMI 1 4 3 HDMI HDMI USB HDMI HDMI USB USB A B www BenQ com WDC10_QSG indd 2 2016 3 17 上午 08 51 56 ...

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