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Troubleshooting and service information 63

Engli

Troubleshooting and service

information

If your camera cannot operate normally, see the frequently encountered
problems and solutions listed below. If the problem persists, contact your
nearest service center or technical support.

Problem

Cause

Solution

The camera
cannot power
up.

There is no battery or the
battery is not inserted
correctly.

Insert the battery correctly.

The battery has no power. Replace the battery.

The battery
power is
draining quickly.

The external temperature is
extremely low.

Many shots are being
captured in dark places,
requiring a flash.

The battery or
camera is warm.

The camera or flash was
used continuously over a
long period of time.

The flash does
not fire or
recharge.

The camera flash is turned
off.

Set the flash to Auto Flash.

The light source is
sufficient.

Even though the
flash fired, the
image is dark.

The distance to the subject
is greater than the flash's
effective range.

Get closer to the subject and
shoot.

The image is
too bright or
too dark.

The exposure is excessive
or inadequate.

Reset exposure compensation.

I cannot format
a memory card.

The memory card is write-
protected.

Remove the write protection.

End of the memory card
life.

Insert a new memory card.

AE220 UM - EN.book Page 63 Wednesday, August 8, 2012 5:11 PM

Содержание AE220 Series

Страница 1: ...AE220 Series Digital Camera User Manual ...

Страница 2: ...e used for informational purposes only Disclaimer BenQ Corporation makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties merchantability or fitness for any particular purpose Further BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof wi...

Страница 3: ...t If the battery suddenly depleted and caused the lens fail to retract please carefully protect the lens to avoid collision and insert a battery with full power ASAP When the camera is not in use always turn the power off and make sure the lens has retracted successfully before storing the camera in its case If you do not intend to use the camera for a long time please remove the battery from the ...

Страница 4: ...arp objects and avoid collision When the camera is not in use please place it in a steady place Plus always keep your camera away from pressure or any other similar environment for example in a pant pocket to avoid possible damage ...

Страница 5: ...eparing the camera for use 13 Charging the battery 13 Using multifunctional buttons 15 Using an SD card 15 Initial setting 16 Setting language 16 Setting date and time 16 Operating the camera 17 Capture mode 19 Selecting the focus mode 20 Using the AE AF lock 20 Using the continuous shooting mode 21 Using the flash mode 22 Recording Videos 23 Using PIV function 23 ...

Страница 6: ... 28 Color Mode 28 Filter Effect 30 Lomo 30 Movie Format 31 Wind Cut 31 Using the Capture menu 32 Scene Mode 32 Smart Scene 36 Smile Catch 37 Blink Detector 37 Love Portrait 37 Lomo 38 Pre composition 38 Web Auction 39 Drive mode 40 AF Area 40 Setting sharpness saturation and contrast 41 Quality 41 Digital Zoom 42 Date Stamp 42 Instant Review 42 ...

Страница 7: ...ge 49 Viewing multiple files at a time 50 Playing back video clips 50 Using Movie Edit 51 Adjusting the playback volume 52 Slideshow 52 Deleting files 53 Protecting files 54 Red eye Removal 55 Voice Memo 55 Color Mode 56 Photo Effect 57 Trimming 57 Resizing 58 Startup Image 58 DPOF 59 Radial Blur 59 Working with computer and AV system 60 Connecting the camera to a computer 60 ...

Страница 8: ...English Connecting the camera to a TV 61 Printing images 62 Printing with PictBridge 62 Troubleshooting and service information 63 Technical support 64 Specifications 65 ...

Страница 9: ... cable 4 Battery 5 Hand strap 6 Pouch optional 7 AC power adapter All pictures screen captures icons and colors used in this manual are for illustration only Actual and available products accessories as well as their appearance may vary depending on sales region If any items are missing or damaged contact your dealer Save the packaging for future shipment or storage User Manual Quick Guide 1 2 3 4...

Страница 10: ... Camera Front and bottom views 1 Shutter 2 Zoom lever 3 Power button 4 Self timer LED indicator 5 Flash 6 USB port cover 7 Strap eyelet 8 Microphone 9 Lens 10 Tripod mount 11 Speaker 12 Battery card cover 1 2 3 4 6 7 10 11 12 8 5 9 ...

Страница 11: ...els on the LCD display meet standard specifications Yet it is possible that less than 0 01 of the pixels on the LCD display may have some light spots or show unusual colors This is normal and does not indicate display malfunction nor will this affect the pictures you take with the camera The LCD monitor looks darker in strong sunlight or bright light This is not a malfunction To prevent your image...

Страница 12: ... on or is in the power saving mode Status LED Blinking green The digital camera cannot focus The digital camera is capturing a video clip The flash is charging or USB communication transfer is in progress Self timer LED Blinking red The self timer function is activated Icon Description Battery power is full Battery power remains adequate Battery power is low Battery power is very low You should re...

Страница 13: ... 1 Turn off the camera 2 Insert the battery into the camera 3 Open the USB port cover 4 Connect one end of the USB cable to the camera 5 Connect the other end of the USB cable to the power adapter 6 Plug in the power adapter to a wall outlet The battery will start charging immediately A To install the battery 1 Release and open the battery card cover A 2 Insert the battery in the correct direction...

Страница 14: ...cator flashes in green When the battery is fully charged the status LED indicator is off Use only the specified battery type Using other types of battery may damage the camera and invalidate the warranty Ensure that the Li ion battery is inserted into the product with correct polarity Incorrect polarity may damage the camera or cause fire Download all pictures and remove the battery from the camer...

Страница 15: ...ng the continuous shooting mode on page 21 for details 4 Down Flash Scrolls down in menus Selects the desired flash mode See Using the flash mode on page 22 for details 5 Confirms a chosen setting Using an SD card The camera comes with internal memory for storing captured images video clips or audio files You can also add an SD card to store more files To install an SD card 1 Make sure the camera ...

Страница 16: ... language Setting date and time When using the camera for the first time or when the battery has been removed from the camera for a long time you need to set the date and time The date and time is recorded when an image is captured To set date and time 1 Press Step 1 is needed only after the initial setting is done 2 Press or to select Date Time and then press or 3 Press or to adjust the date time...

Страница 17: ...s While recording use the Zoom lever to zoom in zoom out on the subject During zoom in out by default the sound is not recorded To change the setting see Zoom on page 44 for details Press again to stop video recording 6 To switch to Playback mode press In Playback mode you can view captured images or recorded videos You can press or to view other images videos slide the Zoom lever to to zoom in on...

Страница 18: ...ptical zoom only by keeping the magnification within and the separator Flash is automatically turned off during video recording During video recording the recording time is continuous but recording will stop once the memory card space is full The recording sound is temporarily muted during zoom in out At any time you can press to turn off the camera ...

Страница 19: ...ber of shots available 7 Image resolution 25 8 Image quality 41 9 Video resolution 31 10 Wind cut 31 11 Face tracking 40 12 ISO 27 13 White balance 26 14 AE metering 28 15 Exposure value EV 26 16 AF area 40 17 Histogram 18 Battery status 12 19 Camera shake warning ISO 100 100 EV 1 0 A 9999 9999 P 16M 1 2 3 5 4 6 7 8 11 19 18 17 15 16 14 13 12 9 10 ...

Страница 20: ...ck is enabled While the shutter is pressed halfway the shutter speed and the aperture are also shown on the screen not available during video recording While the shutter is pressed down halfway the AF area color changes to yellow green camera shake warning appears only if the camera itself detects possible shaking aperture shutter speed and ISO setting are also shown on the screen Icon Mode Descri...

Страница 21: ...desired continuous shooting mode 4 Press to confirm the setting Icon Mode Description Off Captures a single photo at a time Burst Continuously takes pictures as long as you keep pressing the shutter The flash is always off in this mode Speedy Burst Press and hold the shutter to take continuous shots at 30fps the maximum number of photos is 10 AEB Automatically takes 3 pictures with slightly differ...

Страница 22: ...e and animals in low light conditions Be sure to ask the subject to look at the camera lens or get as close to the camera as possible The flash fires automatically based on the photographic conditions Force On The flash always fires regardless of the surrounding lighting conditions Select this mode when capturing images with high contrast backlighting and deep shadows Slow Sync Fires the flash imm...

Страница 23: ...u can capture an image by pressing the shutter An icon and the number of shots appear on the screen This feature is only applicable to videos with size of 720p 30fps or VGA 30fps The camera will automatically stop recording when the memory capacity is full Recording a video at Full HD and HD mode requires a Class 4 or above SDHC card and the longest recording time is 29 minutes Digital zoom is not...

Страница 24: ...ion icons in the Function menu may vary To use the Function menu 1 Press to enter the Function menu the currently selected settings are shown 2 Press or to go to another option or press or to select a setting 3 Press to confirm the setting My Mode the 6 most recent record modes in the order used ISO EV Compensation Color Mode Resolution White Balance Metering Aspect Ratio Wind Cut Filter Effect Mo...

Страница 25: ...ng Icon Description Sets the aspect ratio width height to 4 3 default Sets the aspect ratio width height to 3 2 Sets the aspect ratio width height to 16 9 Sets the aspect ratio width height to 1 1 The pixels of each image is determined by the combination of aspect ratio and resolution you select For actual pixels of each combination see the specifications page for details Icon Description Icon Des...

Страница 26: ...mperatures in different lighting conditions so white and other colors can display properly when you capture images Icon Mode Description Auto Adjusts white balance automatically Daylight Used in bright daylight conditions Cloudy Used in twilight or shady conditions Tungsten Used when subjects are lit by tungsten incandescent lighting Fluorescent H Adjusts for fluorescent lighting Corrects the gree...

Страница 27: ... ISO ISO configures the camera s sensitivity to light The higher the ISO value the brighter picture you can take in a low light environment Yet you may see more noise in the picture as you increase the ISO value To select an ISO value 1 Press ISO 2 Press or to select an ISO Value 3 Press to confirm setting Icon Description Automatically sets the ISO value Equivalent to color ISO 100 200 film Used ...

Страница 28: ...tects the exposure based on the center spot in the subject area Icon Mode Description Normal No effects are added Vivid Adds an effect with very clear and bright color tones Sepia Adds an effect with dark reddish brown color tones so the image or video looks as if it is old Color Accent Red Highlights the subjects by keeping the red color domain of an image only while making other regions black an...

Страница 29: ...shown in the middle thumbnail 3 Press to confirm setting B W Black and White Adds an effect with monochromatic color tones Vivid Red The image becomes reddish Vivid Green The image becomes greenish Vivid Blue The image becomes bluish Before After when Color Accent Red is applied After when Color Accent Green is applied After when Color Accent Blue is applied Icon Mode Description ...

Страница 30: ...scription Off No digital filter is used Fisheye Simulates a fisheye lens effect and creates a distorted hemisphere like image Toy Simulates a shallow depth of field by gradually blurring the top and bottom areas of a composition Watercolor Simulates oil painting brushes to make an oil painting effect Sketch Uses hand drawing effect to emphasize the outlines in the photo Icon Mode Description Lomo ...

Страница 31: ...ovie Format 2 Press or to select an option 3 Press to confirm setting Wind Cut Use this feature to reduce wind noise during video recording To enable Wind Cut 1 Press Wind Cut 2 Press or to select On 3 Press to confirm setting This menu option is only available if Scene Mode is set to Lomo Icon Description Icon Description 720p 30 fps 720p Watercolor VGAp 30 fps ...

Страница 32: ...6 Press to exit the menu mode Scene Mode Select one of the following scene modes to fit your shooting condition Icon Mode Description Auto Mode The camera automatically decide most settings so you can capture images with ease Smart Scene Automatically selects a scene mode based on the current shooting environment Program You can set the shooting parameters manually Smile Catch Automatically takes ...

Страница 33: ...rait Takes a self portrait with at least one face in a confined area Love Portrait Takes a self portrait with at least two faces in a confined area Blink Detector Warns of eye blinks if detected lets you decide whether to save the image file Portrait Makes the subject usually a person stand out with smooth and natural looking skin tones Night Portrait Shoots night scenes and portraits clearly Plea...

Страница 34: ...food by enhancing color brightness and giving more vivid colors Party Captures the party atmosphere usually under indoor light source Candle Light Makes a picture look warm and thus captures the mood under candle light source Flash is always off Night Scene Captures photos in a low light environment such as in the evening or at night Fireworks Adds exposure time to shoot firework trails Please kee...

Страница 35: ...ter Uses a low shutter speed for motion blur Please keep the camera steady or use a tripod while using this mode Sunset Captures the warmth and atmosphere represented by hue of sunrise or sunset Snow Used under a very bright light environment such as snow scenes Building Enhances lines contracts to highlight the sense of the three dimensions 3D for a building Web Auction Reduces the file size for ...

Страница 36: ...r halfway to set automatic focus The selected scene mode is displayed in the top left corner of the screen 6 Press the shutter to capture an image Voice Rec Voice Record Captures background sound only no images or videos When listening to the captured audio file later you can see a unique icon that appears on the screen and indicates that this is an audio file ISO Metering and White Balance are no...

Страница 37: ... enter the submenu 3 Press or to select Blink Detector 4 Press to confirm setting 5 Press the shutter to capture an image If blinking is detected a warning message appears on the screen 6 Press or to save or discard the image and then press to confirm Love Portrait Takes a self portrait of at least two faces 1 Press Scene Mode 2 Press or to enter the submenu 3 Press or to select Love Portrait 4 Pr...

Страница 38: ...king others to take your photo 1 Press Scene Mode 2 Press or to enter the submenu 3 Press or to select Pre composition 4 Press to confirm setting 5 Press the shutter to capture the background The bottom section of the screen displays the captured background image in a semi transparent region 6 Use the captured background image to frame the composition and press the shutter to capture the final ima...

Страница 39: ...o take and then press 6 Press the shutter to take one picture 7 If you are satisfied with the picture press to take the next one If you want to re take the previous picture press and repeat Step 6 8 Once you have finished taking all pictures the camera will automatically combine these images into one Icon Mode Description 1 shot Takes one picture only 2 shots Takes two pictures based on the numeri...

Страница 40: ...kes a picture after 10 or 2 second delay This mode is useful when you want to be part of the picture Double Performs delay and capture twice Performs a 10 second delay then captures the image Performs another 2 second delay then captures the image again Off Takes one picture at a time Icon Mode Description Face Tracking Automatically detect faces and track faces continuously Wide Focuses on a wide...

Страница 41: ...t Adjusts how colors appear in the pictures by setting sharpness saturation and contrast To set sharpness saturation or contrast 1 Press and then select Sharpness Saturation or Contrast 2 Press or to enter the submenu 3 Press or to select High Normal or Low 4 Press to confirm the setting Quality To select an image quality level 1 Press Quality 2 Press or to enter the submenu 3 Press or to select t...

Страница 42: ...te stamp 1 Press Date Stamp 2 Press or to enter the submenu 3 Press or to select Date Date Time or Off 4 Press to confirm the setting Instant Review This feature displays a 1 second preview of the image that has just been captured To set the Instant Review 1 Press Instant Review 2 Press or to enter the submenu 3 Press or to select On or Off Icon Mode Description Wise Zoom Reduces the image size an...

Страница 43: ...per Shake Free Reduces blur caused by camera vibration and thus improves image quality and clearness To set S S F 1 Press S S F 2 Press or to enter the submenu 3 Press or to select On or Off 4 Press to confirm the setting Continuous AF Records videos with auto focus feature To enable Continuous AF 1 Press Continuous AF 2 Press or to enter the submenu 3 Press or to select On 4 Press to confirm the ...

Страница 44: ...sh Zoom Sets the zoom control during video recording To enable Zoom 1 Press Zoom 2 Press or to enter the submenu 3 Press or to select On 4 Press to confirm the setting The optical zoom will be disabled if the Zoom setting is set to Off ...

Страница 45: ...ower Saving 1 min For power conservation the camera automatically enters the standby mode after it has been idle for a period of time Press any key to resume 3 min 5 min Off The camera remains on when idle LCD Saving On For power conservation the LCD screen is automatically dimmed after the camera has been idle for 20 seconds Press any key to resume Off The LCD screen remains bright when the camer...

Страница 46: ...lable settings NTSC for America Japan Taiwan and others PAL for China Europe Oceania and others TV Out should be set to either NTSC or PAL depending on your region For details about which system should be used check with your local authorities LCD Brightness Auto The LCD brightness is automatically set based on the surrounding environment High The LCD brightness is increased Normal The LCD brightn...

Страница 47: ...nglish Reset All Resets the entire menu and button operation settings to initial default The following settings do not change after Reset All Date Time setting Language setting TV Setting setting Icon Mode Description ...

Страница 48: ...n audio file 55 4 Indicates the file is marked for printing 5 Displays the shooting parameters when you took the picture or playback controls 6 Date and time when the file was created 7 File number 8 Histogram 9 File number file size shutter speed and aperture value 10 115 10 115 10 115 01 15 2012 01 15 2012 01 15 2012 604 0190 604 0190 604 0190 1 25MB 1 25MB 1 25MB 1 200 1 200 1 200 F2 8 F2 8 F2 ...

Страница 49: ...ayback mode press or to select the image you want to enlarge 2 Slide the Zoom lever to to zoom in on a captured image In Zoom mode use the Zoom lever to adjust the zoom ratio 3 Press or to move to the area you want to see 4 Press to return to the normal viewing size Rotating an image You can press to change the orientation of an image at 90 degrees clockwise at a time Before Rotate After Rotate Fo...

Страница 50: ...ant to view 2 Start playing back Press to start playing the video clip Press to pause it Press again to resume Press to stop the playback If there are more than 9 thumbnails you can press repeatedly until the scroll bar is highlighted Then you can press to move to the previous 9 thumbnails or to move to the next 9 thumbnails To cancel highlighting the scroll bar just press During video playback pr...

Страница 51: ...end point to trim the end of the movie 2 Press or to set the movie time interval The movie length must be more than 2 seconds 3 To preview the video press or to select and press 4 To save the edited video press or to select and press Select Save and press to save the file 5 To exit Movie Edit mode press or to select and press It returns to the video paused display screen Start Point End Point The ...

Страница 52: ...n Playback mode press Slideshow or 2 Change the slideshow settings Press or to set one of the following slideshow effects Applies a transition effect from left to right Applies a transition effect from upper left side to lower right side Applies a horizontal transition effect Applies a vertical transition effect Applies a horizontal transition effect by intersecting an image You can set the interv...

Страница 53: ...ress Press or to select the file that you want to delete and press to mark the files When the file selection is complete press Press or to select Delete To delete all files select All Delete 3 Press to confirm the file deletion To delete only the attached voice memo on the current file 1 In Playback mode press or to select the image with the voice memo that you want to delete 2 Press Delete or 3 P...

Страница 54: ...ss or to select Lock To protect the selected file select Select and press Press or to select the file that you want to protect and press to mark the files When the file selection is complete press Press or to select Yes To protect all files select Lock all Yes To unlock all protected files select Unlock all Yes 3 Press to confirm A icon is displayed on the screen to indicate that the file is prote...

Страница 55: ...Red eye Removal or 3 Press or to select Start and press to confirm the change 4 Press or to select Overwrite or Save as and press button to save the image file Voice Memo Inserts a voice annotation to an image file To record a voice memo 1 In Playback mode press or to select the image you want to add a voice memo 2 Press Voice Memo or 3 Select Start to start recording your voice 4 Select Stop to s...

Страница 56: ...an effect to 2 Press Color Mode or 3 Press or to select the desired color mode 4 Press to confirm the change and save the image file Icon Mode Description Normal No effect is added to the image Sepia Recorded image will be stored in a sepia tone B W Convert image to black white Vivid Red The image becomes reddish Vivid Green The image becomes greenish Vivid Blue The image becomes bluish ...

Страница 57: ...her new file To trim an image 1 In Playback mode press or to select the image you want to trim 2 Press Trim or 3 Use the Zoom lever to select the target image size 8M 5M 3M VGA to which you want to reduce Icon Mode Description Normal No effect is added to the image Negative Colors become the opposite of what they were in the original image Mosaic Applies a mosaic tile effect to the image Astral Ap...

Страница 58: ...mage size to which you want to reduce 4 Press to confirm the change 5 Press or to select Overwrite or Save as and press button to save the image file Startup Image Sets the welcome screen when the camera is powering on To select a startup image 1 In Playback mode press Startup Image or 2 Press or to select one of the following options To use the default startup image select Default To use a custom...

Страница 59: ... and press Press or to select an image Press or to specify the number of copies Press to decide whether you want to turn the date stamp on To set the DPOF setting for all images select All and press Press or to specify the number of copies Press to decide whether you want to turn the date stamp on To clear all DPOF settings to initial default select Reset Yes 3 Press to confirm the settings Radial...

Страница 60: ... Disk icon appears in My Computer Click this icon to access the files in your camera When connecting the camera to a computer it is necessary to install a battery into the camera When connecting the camera to a computer please use the original accessory of the USB cable to avoid possible system conflicts and damage to the camera You must firstly turn on the camera and then connect it to your compu...

Страница 61: ...nput jack and an audio input jack left channel on your TV 3 Turn on the TV and then switch the input source of the TV to AV 4 Turn on the camera 5 Follow the on screen instructions to operate the camera via the TV Before connecting the camera to a TV set the TV Out setting to match the TV s video output format See TV Setting on page 46 for details For details on changing the input source of the TV...

Страница 62: ... USB port on your printer 3 Turn on the printer Wait for a while until it finishes starting up and is ready to print 4 Turn on the camera 5 Select Printer and wait for the connection 6 Select one of the following options To print one image at a time select Print One and press or to select an image To print all images at a time select Print All To print all images shown by thumbnails at a time sele...

Страница 63: ...mperature is extremely low Many shots are being captured in dark places requiring a flash The battery or camera is warm The camera or flash was used continuously over a long period of time The flash does not fire or recharge The camera flash is turned off Set the flash to Auto Flash The light source is sufficient Even though the flash fired the image is dark The distance to the subject is greater ...

Страница 64: ... shoot even when pressing the shutter The battery is running low Replace the battery The camera is not in the Capture mode Switch to the Capture mode The shutter was not pressed all the way down Press the shutter all the way down The internal memory or memory card does not have any free space Load a new card or delete unwanted files The flash is recharging Wait until the flash mode icon indicated ...

Страница 65: ...c White Balance Auto Daylight Cloudy Tungsten Fluorescent H Fluorescent L Manual Exposure 2 2 EV 0 3EV step ISO Auto 100 200 400 800 1600 3200 6400 3200 6400 for resolution of 3M or under only Flash Auto Auto Anti Red eye Forced On Slow Sync Forced Off Drive Mode 10 sec Self timer 2 sec Self timer Double Off Power Source CIPA approximately 200 based on bundled Li ion battery Storage Type Built in ...

Страница 66: ...e Quick Guide Hand Strap Pouch optional Li ion battery AC power adapter Available accessories depend on the actual items shipped and may vary from the list above All information designs and specifications are subject to change without prior notice ...

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