19
Symptom
The door will not open
Possible causes
■
The programme is still running.
■
The door lock has not yet released.
■
Water in the tub: the door cannot be opened if water is present in the
tub.
Spinning starts late or the machine
does not spin
■
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 10 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and reselect the spin programme.
The machine makes an unusual
noise
■
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
No water is visible in the drum
■
Machines based on modern technology operate very economically
using very little water without affecting performance.
If after the above checks, there is still a fault, call your
local Electrolux Service Force Centre.
Service & Spare Parts
If you require an engineer or wish to purchase spare
parts contact your local Electrolux Service Force Centre
by telephoning:
0870 5 929929
Your telephone call will be routed to the Service Centre
covering your post code area.
The addresses are detailed in this instruction book on
the pages headed Electrolux Service Force Centres, and
can also be found in your local telephone directory
under “E”.
When you call the Service Force Centre please make
sure you give the model and serial number of the
appliance.
This information can be found on the rating plate (see
picture) or on the guarantee card.
Mod. ..........
Prod. No. ...........
Ser. No. .........
Mod. ..........
Prod. No. ...........
Ser. No. .........
P0042
CUSTOMER CARE
For general enquiries concerning your Electrolux
appliance or for further information on Electrolux
products, please contact our Customer Care Department
by letter or telephone as follows:
Customer Care Department
Electrolux
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel 08705 950950*
* calls to this number may be recorded for training
purposes.
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