Service
26
Service Procedure
If your V965 ever needs service, please
follow these simple steps:
1
Check the troubleshooting section of
this manual. It may have a solution to your
problem.
2
Call us at 1-800-341-2288. We may be
able to solve your problem over the phone.
If the problem requires that you send your
V965 to the factory for repair, we will
provide you with a Service Order Number,
which must be included on the outside of
your shipping box.
Enclose the following information with your
V965:
• Your Service Order Number
• Your name and return address
• Your daytime telephone number
• A description of the problem you are
experiencing
• Copy of original purchase receipt
Beltronics Extended Service Plan
Beltronics offers an optional extended
service plan. Call Beltronics for details at
1-800-341-2288
Out Of Warranty Repairs
For out of warranty repairs, include
prepayment in the amount you were
quoted by the Beltronics Customer Service
Representative. If the detector has been
damaged, abused or modified, the repair
cost will be calculated on a parts and labor
basis. If it exceeds the basic repair charge,
you will be contacted with a quotation. If
the additional payment is not received
within 30 days (or if you notify us that you
choose not to have your V965 repaired at
the price quoted), your V965 will be
returned, without repair. Payment can be
made by check, money order, or credit
card.
Ship V965 and power cord to:
BELTRONICS
Customer Service Department
Service Order Number ______________
5442 West Chester Road
West Chester OH 45069
For your own protection, we recommend
that you ship your V965 postpaid and
insured. Insist on a proof of delivery, and
keep the receipt until the return of your
V965.
27
Register
online:
@
www.
beltronics
.com
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