Troubleshooting
Issue
Potential cause
Potential solution
Feedback,
"whistling"
Is your earmould or dome inserted
correctly in the ear?
Re-insert it.
Is the volume very loud?
Reduce the volume.
Are you holding an object (e.g. a hat
or a phone) close to a hearing aid?
Move your hand away to create more
space between the hearing aid and
the object.
Is your ear full of wax?
Visit your physician.
No sound
Is the hearing aid turned off?
Turn it on.
Is the hearing aid in telecoil mode?
Switch to the microphone program.
Is there a battery in the hearing aid?
Insert a new battery
Is the battery still good?
Replace with a new battery
Is the plastic tube, earmould or dome
clogged or broken?
Consult your hearing care
professional.
Is your ear full of wax?
Visit your physician.
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