5
INSTRUCTIONS FOR THE USER
1 Burner
3 Injector
2 Flame safeguard sensor
4 Ignition spark plug
If you have a problem with the cooktop, check the table below. You may be able to solve the problem and this will save
you from paying for a service call. You will have to pay for a service call even in the warranty period if the problem is one
listed below
FAULT
POSSIBLE CAUSES
REMEDY
Burner will not light
even though the
sparker is working.
Knob not held down long enough in ‘High’
position for flame safeguard to engage
Repeat lighting procedure and hold knob down for 6
seconds in ‘High’ position (refer page 3)
Gas supply valve turned off
Turn on gas supply to appliance
Wrong knob turned
Ensure the knob you are turning corresponds to the
burner you want to light
Port blockage in ignition area
Ensure that ports in ignition area are clean and dry
Ignition spark plugs wet or dirty
Dry or clean ignition spark plugs
Injector blocked
Ensure the injector remains free of any foreign
material. If necessary, use a thin piece of wire to
clear the orifice.
No spark is obtained
when control knob is
activated
Electricity supply is disconnected or
switched off"
Switch on electricity or check fuses
Ignition spark plugs wet or dirty
Dry or clean ignition spark plugs
Flames uneven or
tending to lift
Flame ports blocked or wet
Clean or dry flame ports
Burner incorrectly fitted
Ensure this component is fitted correctly
Flames not staying on
when knob released
Knob not held down long enough
in ‘High’ position for flame safeguard
(where fitted) to engage
Repeat lighting procedure and hold knob
down for 6 seconds in ‘High’ position
(refer page 3)
Knob not set between ‘High’ and
‘Low’
Knob MUST be set between these positions
Dirt or spillage on flame safeguard
sensor (where fitted)
Clean flame safe guard sensor tip
Low heat, slow
cooking
Incorrect cooking pot or pan being used
Refer to table page 3
Benchtop or knobs
overheating
Incorrect cooking pot or pan used
Check table on page 3 for correct pot or pan to be
used
Pot or pan not located on burner
properly
Ensure pot or pan is centrally located
on burner
Cooktop stainless
steel discoloured
Pot or pan being is too large
Ensure pot sizes used are as per user manual
requirements. Clean with STEEL POWER (available
through spare parts).
Outer ring of wok
burner goes out
when set to low
This is not a failure. This is a function of the
dual wok burner to give a very low power
flame option
No remedy - burner is functioning as intended
If the above points have been checked and there is still a problem with the cooktop, Contact:
-Glen Dimplex Customer care:1300 556 816(AU) or 09 274 8265(NZ)