25
HINTS AND TIPS
Problem
Possible causes
What to do
The cooktop cannot
Be turned on.
No power.
Make sure the cooktop is
connected to the power supply and
that it is switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and the
problem persists, call a qualified
technician.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See section
‘Using your ceramic cooktop’ for
instructions.
The touch controls are
difficult to operate.
There may be a slight film of water over
the controls or you may be using the tip of
your finger when touching the controls.
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
Cleaning products being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’.
See ‘Care and cleaning’.
Some pans make crackling
or clicking noises.
This may be caused by the construction
of your cookware (layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
The induction hob makes a
low humming noise when
used on a high heat setting.
This is caused by the technology of
induction cooking.
This is normal, but the noise
should quieten down or disappear
completely when you decrease the
heat setting.
Fan noise coming from the
induction hob.
A cooling fan built into your induction hob
has come on to prevent the electronics
from overheating. It may continue to run
even after you’ve turned the induction
hob off.
This is normal and needs no action.
Do not switch the power to the
induction hob off at the wall while
the fan is running.
Pans do not become hot
and appears in the display.
The induction hob cannot detect the pan
because it is not suitable for induction
cooking. The induction hob cannot detect
the pan because it is too small for the
cooking zone or not properly centered
on it.
Use cookware suitable for induction
cooking. See section ‘Choosing the
right cookware’.
Centre the pan and make sure that
its base matches the size of the
cooking zone.
The induction hob or a
cooking zone has turned
itself off unexpectedly, a
tone sounds and an error
code is displayed (typically
alternating with one or two
digits in the cooking timer
display).
Technical fault.
Please note down the error letters
and numbers, switch the power to
the induction hob off at the wall, and
contact a qualified technician.
