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CARE AND MAINTENANCE
Cleaning the unit:
Always turn off and unplug the unit from power outlet before cleaning.
Allow the unit to cool down completely before performing any maintenance or cleaning.
Use a vacuum cleaner or duster to regularly remove any accumulated dust on the unit
Use a damp soft cloth to clean the surface and buff with a dry cloth.
Do not use abrasive cleansers, liquid sprays or any cleaner that could scratch the surface.
TROUBLE SHOOTING
Problem
Solution
The unit does not turn on
Make sure the unit is plugged into a standard
120V grounded power source. Press the power
button on the control panel.
Flame effect is on, but there is no flame effect
Open the top and back panel to check if the
flame spindle has fallen off from the spindle
motor.
The heater does not blow warm air
Make sure the set temperature is higher than
the room temperature.
The heater does not work
Turn all switches to OFF and unplug the unit for
5 minutes.
Plug the unit back to power and operate as
normal.
Error Code 88 shown on the indicator
Reset the unit by unplug the unit from power
source for 5 minutes and then plug it back.
Remote control does not work
Use it closer to the unit / change battery /
remove insulating plastic sheet.
