12
Troubleshooting
I can’t connect to the Internet wirelessly.
If the light on the front of the Router is solid blue, then your Router
is connected to the Internet. You may not be connected to the
Router’s wireless network. Please refer to “Adding Computers to
Your Network” in this manual for instructions. If your Windows XP
computer is running SP2, you will not be able to set up the Router
via the wireless setup process. You will need to either update to
Windows XP SP3 or complete the setup via a wired connection.
TROUBLESHOOTING, SUPPORT, AND WARRANTY
My wireless network performance is slow,
inconsistent, suffers from weak signal, or I’m having
difficulty maintaining a VPN connection.
Wireless technology is radio-based, which means connectivity
and the throughput performance between devices decreases
when the distance between devices increases. Other factors
that will cause signal degradation (metal is generally the worst
culprit) are obstructions such as walls and metal appliances.
Note also that connection speed may decrease as the computer
moves farther away from the Router. In order to determine if
wireless issues are related to range, we suggest temporarily
moving the computer within 10 feet from the Router if possible.
Changing the wireless channel
Depending on local wireless traffic and interference,
switching the wireless channel of your network
can improve performance and reliability.
