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TROUblEshOOTing, sUppORT, anD WaRRanTY
Troubleshooting
i can’t connect to the internet wirelessly .
the Power and WlAN lights are solid green and your router is
connected to the internet. However, you cannot connect to the
router’s wireless network. Please refer to “Adding Computers
to Your Network” in this manual for instructions.
i can’t connect to the internet wirelessly and my
network name is not listed in available networks .
1. Verify that your router is on and the Power, WlAN and
Modem lights on the front panel show solid green.
2. if you are far from the router, you might try moving
closer to see if you might have been out of range.
3. using a computer attached to the router via a network cable, visit
http://192.168.2.1
and ensure that “Broadcast ssid” is oN. this
setting is found on the “Wireless Advanced settings” page.
my wireless network performance is slow, inconsistent, suffers from
weak signal, or i’m having difficulty maintaining a Vpn connection .
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when the
distance between devices increases. other factors that will cause
signal degradation (metal is generally the worst culprit) are obstructions
such as walls and metal appliances. Note also that connection
speed may decrease as you move farther away from the router.
in order to determine if wireless issues are related to range, we suggest
temporarily moving the computer within 10 feet from the router if possible.
Changing the wireless channel—depending on local wireless traffic and
interference, switching the wireless channel of your network can improve
performance and reliability. Visit
http://192.168.2.1
and choose other channels
on the “Wireless Basic settings” page under the “Wireless” heading.
limiting the wireless transmit rate—limiting the wireless transmit
rate can help improve range and connection stability. Most wireless
cards have the ability to limit the transmission rate. to change this
property in Windows, go to the Windows Control Panel, open “Network
Connections”, and double-click on your wireless card’s connection. in
the properties dialog, select the “Configure” button on the “General”
tab, then choose the “Advanced” tab and select the rate property.
Wireless client cards are usually set to automatically adjust the wireless
transmit rate for you, but doing so can cause periodic disconnections
when the wireless signal is too weak; as a rule, slower transmission
rates are more stable. experiment with different connection rates
until you find the best one for your environment. Note that all available
transmission rates should be acceptable for browsing the internet.
For more assistance, see your wireless card’s user manual.
