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Technical Support

You can find technical support information at

www.belkin.com/networking.

If you want to contact technical support by phone, please call:

US:

877-736-5771

310-898-1100 ext. 2263

Europe:

00 800 223 55 460

Australia:

1800 235 546

New Zealand: 0800 235 546
Singapore:

800 616 1790

Troubleshooting

Содержание F6D301

Страница 1: ...Connect your notebook computer to a wireless network F6D3010 User Manual User Manual Dual Band Wireless A G Notebook Network Card ...

Страница 2: ...lling and Setting Up the Card 9 Step 1 Install the Software 9 Step 2 Insert the Card 10 Step 3 Connect to a Network 11 4 Using the Belkin Wireless Network Utility 12 How to Access the Belkin Wireless Network Utility 12 Monitoring the Status of your Network Connection 12 Finding Available Networks in your Area 14 Setting up Wireless Network Profiles 16 Securing your Wi Fi Network 19 Configuring you...

Страница 3: ...ead through this User Manual completely and pay special attention to the section entitled Placement of your Wireless Networking Hardware for Optimal Performance Advantages of a Wireless Network Mobility you no longer need a dedicated computer room you can work on a networked desktop computer anywhere within your wireless range Easy installation Belkin Easy Installation Wizards make setup simple Fl...

Страница 4: ...please contact Belkin Technical Support Note While some of the items listed below can affect network performance they will not prohibit your wireless network from functioning if you are concerned that your network is not operating at its maximum effectiveness this checklist may help 1 Wireless Router or Access Point Placement Place your router or access point the central connection point of your n...

Страница 5: ...d computers Unplug and remove the battery from any cordless phone that operates on the 2 4 or 5GHz band check the manufacturer s information If this fixes the problem the phone may be interfering If your phone supports channel selection change the channel on the phone to the farthest channel from your wireless network For example change the phone to channel 1 and move your router or access point t...

Страница 6: ...tions include Virtual Private Network VPN connections often used to connect remotely to an office network The Bring Your Own Access program from America Online AOL which lets you use AOL through broadband provided by another cable or DSL service Most online banking websites Many commercial websites which require a user name and password to access your account Secure connections can be interrupted ...

Страница 7: ...tion regarding our networking products visit our website at www belkin com networking or call Belkin Technical Support at US 877 736 5771 310 898 1100 ext 2263 Europe 00 800 223 55 460 Australia 1800 235 546 New Zealand 0800 235 546 Singapore 800 616 1790 ...

Страница 8: ...ogy 2 4GHz ISM Industrial Science and Medical and 5 0GHz band operation 108 A G Technology achieves data rates up to 108Mbps XR Technology doubles the coverage area compared to standard 802 11g and 802 11a networks Integrated easy to use Wireless Network Utility CardBus interface for operation in virtually any notebook computer WPA 64 bit WEP Wired Equivalent Privacy 128 bit encryption and 802 1x ...

Страница 9: ...ronments that frequently rearrange or change locations Temporary LANs for special projects or peak time Sets up temporary networks such as at trade shows exhibitions and construction sites on a short term basis also provides a solution for companies that need additional workstations for a peak activity period SOHO Small Office Home Office networking needs Provides the easy and quick small network ...

Страница 10: ... transferring data c Card Connector The part of the Card that fits into your computer s CardBus slot System Requirements PC compatible laptop with one available CardBus slot Windows 98SE Me 2000 and XP Package Contents Belkin Dual Band Wireless A G Notebook Network Card Quick Installation Guide Installation Software CD User Manual Overview c a b ...

Страница 11: ... Wireless Setup Utility screen does not appear within 20 seconds access your CD ROM by double clicking on the My Computer icon and double click on the CD ROM drive that the installation CD has been placed in Double click on the folder named files then double click on the icon named setup exe 1 3 Click Next to install the software 1 4 Choose an installation location click Next to accept the default...

Страница 12: ...d insert the Card label side UP into your computer s CardBus slot firmly until it stops Click OK to continue 2 2 The Found New Hardware Wizard will appear This may take 15 20 seconds to appear Select Install the software automatically and click Next to install the hardware 2 3 The installation is now complete Click Finish to exit Installing and Setting Up the Card ...

Страница 13: ...k Utility If the Signal Indicator icon does not appear double click on the Belkin Wireless Network Utility shortcut icon on your desktop window 3 2 Click on the Available Networks tab in the Utility Select a network to connect to and click Connect 3 3 Click to exit the Utility The color of the Signal Indicator icon reflects the connection link green indicates that the Card is connected and red ind...

Страница 14: ...s of your Network Connection Click on the Status tab to monitor the link status of your network connection From this tab you can see your current connection status on the screen The example below shows that there is a connection between the computer and the wireless router or access point by displaying a wireless signal and the word connected in between the two The diagram below also shows there i...

Страница 15: ...tion is disabled WEP when either 64 bit or 128 bit is enabled or WPA when WPA is enabled f Link Speed Displays the data rate of the current connection g More Clicking the More button lets you see detailed specifics about the network you are connected to such as DHCP Status Current IP Subnet Mask Default Gateway and DNS Server IP information a b c d e f g ...

Страница 16: ...click on the network you would like to connect to from the Available Networks list and then click on the Connect button Note In order to see your available networks you must be near a working wireless router or access point a Network Name The SSID of the router or access point b Signal The signal strength of the related router or access point c Security Will display Off when encryption is disabled...

Страница 17: ... point or Ad Hoc when connected to another computer e Band The wireless band the network is on f Channel The wireless channel the network is using g Mac Address The Mac address of the router or access point Scroll right in the Utility to see the Mac address tab h Connect Connects to the selected network i Refresh Refreshes the status of the networks in the area ...

Страница 18: ...onfigure your connection each time you connect This allows you to quickly change from one profile to another profile without having to remember the particular settings of a certain network Step 1 To create a new wireless network profile click on the Profiles tab Click Add to open the new profile screen Type in a name for the profile You should pick something easy to remember like Work for your wor...

Страница 19: ...work After making the selections click Next to continue a Network Name The exact name of the network you will be connecting to The Network Name is the same as the network SSID b Network Type Select either Access Point if it is a network with a wireless router or access point or Peer to Peer if this is a direct connection to another computer c Transfer Rate Automatic is the suggested Transfer Rate ...

Страница 20: ...ption settings for the network If the network you are connecting to is not encrypted leave the Authentication Mode in Off and click the Complete button to save the profile If your network is encrypted please see page 27 to continue Step 4 To begin using your new profile highlight the profile name by clicking on the name one time then click Connect ...

Страница 21: ... refer to 64 bit as 40 bit encryption Shortly after the technology was introduced researchers found that 64 bit encryption was too easy to decode 2 128 Bit Encryption As a result of 64 bit WEP s potential security weaknesses a more secure method of 128 bit encryption was developed 128 bit encryption includes a key length of 104 bits plus 24 Name 64 bit Wired Equivalent Privacy 128 bit Encryption W...

Страница 22: ...28 bit WEP you need to enter 26 hex characters For instance AF 0F 4B C3 D4 64 bit WEP key C3 03 0F AF 0F 4B B2 C3 D4 4B C3 D4 E7 128 bit key Write down the hex WEP key from your wireless router or access point and enter it manually into the hex WEP key table in your Card s configuration screen 3 Wi Fi Protected Access WPA WPA is a new Wi Fi standard that improves upon the security features of WEP ...

Страница 23: ...ucts that support WPA please visit our website at www belkin com networking Most wireless products ship with security turned off Once you have your network operating you may need to activate WEP or WPA and make sure all your wireless devices are sharing the same network key The following diagram shows the effect of not having the correct network key throughout your network Network key WRONG Passwo...

Страница 24: ...less Router or Access Point User Manual for directions on how to access the management interface Changing the Wireless Security Settings The Belkin Dual Band Wireless A G Router is equipped with the latest WPA security feature They also support the legacy WEP security standard By default wireless security is disabled To enable security you will need to determine which standard you want to use To a...

Страница 25: ...rs For instance AF 0F 4B C3 D4 64 bit WEP Key 3 Click Apply Changes to finish Encryption in the wireless router or access point is now set Each of your computers on your wireless network will now need to be configured with the same security settings WARNING If you are using a wireless client to turn on the security settings in your wireless router or access point you will temporarily lose your wir...

Страница 26: ...rs For instance C3 03 0F AF 0F 4B B2 C3 D4 4B C3 D4 E7 128 bit WEP key 3 Click Apply Changes to finish Encryption in the wireless router or access point is now set Each of the computers on your wireless network will now need to be configured with the same security settings WARNING If you are using a wireless client to turn on the security settings in your wireless router or access point you will t...

Страница 27: ...mall office networking 1 From the Security Mode drop down menu select WPA PSK no server 2 Enter your network key This can be from eight to 63 characters and can be letters numbers or symbols This same key must be used on all of the clients network cards that you want to include in your wireless network 3 Click Apply Changes to finish You must now set all clients network cards to match these settin...

Страница 28: ... typically used in business networks 1 From the Security Mode drop down menu select WPA with Radius Server 2 Enter the IP address of the radius server into the Radius Server fields 3 Enter the radius key into the Radius Key field 4 Enter the key interval The key interval is how often the keys are distributed in packets 5 Click Apply Changes to finish IMPORTANT You must now set all wireless network...

Страница 29: ... need to set your Wireless Notebook and Wireless Desktop Network Cards to use the same security settings Connecting to a Wireless Network using 64 Bit or 128 Bit WEP To enable the security settings for the Card you must select a network from the Available Networks tab or a profile from the Profiles tab and follow steps 1 3 of Setting up Wireless Network Profiles on page 16 before continuing Step 1...

Страница 30: ...ck Next to continue Step 3 The next screen allows you to select the encryption key Input Method using alphanumeric hexadecimal or passphrase Most WEP encryption keys are hexadecimal consisting of letters A through F and numbers 0 through 9 The method you choose should match the same method used by the router or access point Select the Input Method enter in the Key and select 1 2 3 or 4 from the Ke...

Страница 31: ...29 Using the Belkin Wireless Network Utility 29 section 2 1 3 4 5 6 Step 4 To begin using your new profile highlight the profile name by clicking on the name one time then click Connect ...

Страница 32: ... from the Available Networks tab or a profile from the Profiles tab and follow steps 1 3 of Setting up Wireless Network Profiles on page 16 before continuing Step 1 Select WPA PSK from the Authentication Mode drop down box Step 2 Choose either TKIP or AES from the Input Method drop down box depending on the WPA PSK security settings the router or access point you are connecting to may be using Cli...

Страница 33: ...ter the encryption key in the Key box The key should match the key used in the router or access point Click Complete to save the security settings and the new profile Step 4 To begin using your new profile highlight the profile name by clicking on the name one time then click Connect ...

Страница 34: ...or the Card you must select a network from the Available Networks tab or a profile from the Profiles tab and follow steps 1 3 of Setting up Wireless Network Profiles on page 16 before continuing Step 1 Select WPA Radius Server or 802 1x from the Authentication Mode drop down box Step 2 Select the settings to connect to your router or access point as indicated by your network administrator ...

Страница 35: ...less Network Utility 33 section 2 1 3 4 5 6 Step 3 Click Complete to save the security settings and the new profile To begin using your new profile highlight the profile name by clicking on the name one time then click Connect ...

Страница 36: ...s LEDs are functioning correctly If not see your modem s user manual Reboot the Router Reboot the Modem If you continue to have issues please contact Belkin Technical Support If you are not using a Belkin Wireless Router consult that router manufacturer s user guide 2 Open your Wireless Network Utility software by clicking on the Tray icon in the system tray at the bottom right hand corner of the ...

Страница 37: ...Within a few seconds the tray icon in the lower right hand corner of your screen should turn green indicating a successful connection to the network If you are still unable to access the Internet after connecting to the wireless network please contact Belkin Technical Support The name of your wireless network DOES NOT appear in the list of Available Networks If the correct network name is not list...

Страница 38: ...nstalled properly Verify that the Card is plugged firmly into the CardBus slot of your computer Check to see that the drivers for the Card have been installed Right click on the My Computer icon on your desktop Choose Properties and navigate to the Device Manager and see if your CardBus Card is listed without any errors If an error is indicated please contact Belkin Technical Support Problem Link ...

Страница 39: ...be that there is a mismatch between the encryption key settings in your computer and wireless router or access point Check the WEP key settings to see if they match The key is case sensitive and the spelling on each computer and wireless router or access point must be exactly the same in order for the Adapter to connect to the router For more information about encryption please see Securing your W...

Страница 40: ... you move farther from the wireless router or access point In order to determine if wireless issues are related to range we suggest temporarily moving the computer if possible to five to 10 feet from the wireless router or access point Changing the wireless channel Depending on local wireless traffic and interference switching the wireless channel of your network can improve performance and reliab...

Страница 41: ...or connection is unstable when computer has a second built in wireless network card such as a mini PCI or Intel CentrinoTM Solution This condition occurs if your computer has a built in wireless card while your Belkin Wireless Card is also active This happens because Windows must now handle two active wireless connections You need to disable the built in wireless card from your computer under Netw...

Страница 42: ...02 11 x so named by the IEEE the board that is responsible for certifying networking standards The most common wireless networking standard 802 11b transmits information at 11Mbps 802 11a and 802 11g work at 54Mbps or 108Mbps Pre N the precursor to the upcoming 802 11n release promises speeds that exceed 802 11g and up to 800 the wireless coverage area See the following chart for more detailed inf...

Страница 43: ...crowaves and cordless phones that use the 2 4GHz band Common household devices such as cordless phones and microwave ovens may interfere with the unlicensed band 2 4GHz Compatibility Compatible with 802 11g Compatible with 802 11b Compatible with 802 11b 802 11g or 802 11a Compatible with 802 11a 802 11b or 802 11g Coverage Depends on interference typically 100 200 ft indoors Depends on interferen...

Страница 44: ...t information at www belkin com networking If you want to contact technical support by phone please call US 877 736 5771 310 898 1100 ext 2263 Europe 00 800 223 55 460 Australia 1800 235 546 New Zealand 0800 235 546 Singapore 800 616 1790 Troubleshooting ...

Страница 45: ... residential installation This equipment generates uses and can radiate radio frequency energy If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the distan...

Страница 46: ...rms in brackets are the equivalent international standards EN 60950 IEC60950 Product Safety EN 300 328 Technical requirement for radio equipment ETS 300 826 General EMC requirements for radio equipment To determine the type of transmitter check the identification label on your Belkin product Products with the CE marking comply with the EMC Directive 89 336 EEC and the Low Voltage Directive 72 23 E...

Страница 47: ... r e c g r o i f i w w w w e t a D n o i t a c i f i t r e C 4 0 0 2 2 1 r e b m e v o N y r o g e t a C d r a C l a n r e t x E y n a p m o C s t n e n o p m o C n i k l e B t c u d o r P 0 1 0 3 D 6 F d r a C k r o w t e N k o o b e t o N G A s s e l e r i W n i k l e B s d r a d n a t s g n i w o l l o f e h t r o f g n i t s e t n o i t a c i f i t r e c i F i W d e s s a p s a h t c u d o r p...

Страница 48: ...SIVE IN LIEU OF ALL OTHERS WHETHER ORAL OR WRITTEN EXPRESSED OR IMPLIED BELKIN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE No Belkin dealer agent or employee is authorized to make any modification extension or addition to this warranty BELKIN IS NOT RESPONSIBLE FOR SPECIAL INCIDENTAL OR CONSEQ...

Страница 49: ...et Compton CA 90220 5221 USA 310 898 1100 310 898 1111 fax Belkin Ltd Express Business Park Shipton Way Rushden NN10 6GL United Kingdom 44 0 1933 35 2000 44 0 1933 31 2000 fax 2005 Belkin Corporation All rights reserved All trade names are registered trademarks of respective manufacturers listed Apple AirPort Mac Mac OS and AppleTalk are trademarks of Apple Computer Inc registered in the U S and o...

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