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Troubleshooting
Problem:
• Phone Adapter is not working .
• LEDs do not come on .
Solution:
If the LED indicators are not ON, the problem may be that the Phone
Adapter is not connected properly .
Verify that the Phone Adapter is plugged into a power source . Check
to see that the cables are connected to the correct ports and that
they are secure .
Problem:
There is no dial tone and the “Line ” (or “Line 2”) LED is not lit .
Solution:
1
. Power off your cable or DSL modem by unplugging its
power adapter .
2
. Power off the router by unplugging its power adapter .
3.
Disconnect all Ethernet cables from both the modem and router .
4.
Wait for three minutes, and then power on your cable or DSL
modem by plugging its power adapter into an electrical outlet .
5
. Wait for three minutes, and then power on your router by
plugging its power adapter into an electrical outlet .
6
. Wait for five minutes, and then power on the Phone Adapter by
plugging its power adapter into an electrical outlet .
7.
Make sure the RJ telephone cable between the telephone
handset and the Phone Adapter is connected to the Phone
Adapter’s “Line ” port, and that the RJ telephone cable is
firmly in place .
8.
Make sure the “connected” LED on the front panel of the Phone
Adapter is lit, then check your router and network connection to
the Internet .
