TROUBLESHOOTING
25
GENERAL
My computer does not boot up when connected to the KVM Switch but
works fine when I connect the USB keyboard, video, and USB mouse
directly to the computer.
• Make sure that the USB cable is properly connected between the KVM
Switch and the computer.
• Make sure that the USB keyboard and USB mouse are properly
connected on the Console.
VIDEO
I am getting ghosting, shadowing, or fuzzy images on my monitor.
• If you are running high-resolution applications, use high-quality
cables to preserve signal integrity for maximum reliability.
• Check that all video cables are inserted properly.
• Check that the monitor you are using supports the resolution and
refresh-rate setting on your computer.
• Check that the graphics card you are using supports the resolution and
refresh-rate setting on your computer.
I am getting a black screen on my monitor.
• Check that all video cables are inserted properly.
• Make sure the 9V DC, 1A AC adapter is connected to the
KVM Switch.
• Connect your monitor directly to the computer to verify that your
monitor is functioning properly.
• Make sure the monitor you are using supports the resolution and
refresh-rate setting on your computer.
FAQs
24
Q:
Does the KVM Switch support the volume up, volume down, mute, and
eject keys?
A:
No, the KVM Switch will not support these keys.
Q:
Does the KVM Switch support Microsoft keyboards?
A:
Yes, the KVM Switch is compatible with Microsoft Internet Keyboard
PRO, Natural
®
Keyboard PRO, and Logitech keyboards with up to
standard 107-key support only.
Q:
Does the KVM Switch support wireless mice and keyboards?
A:
Yes, the KVM Switch supports wireless mice and keyboards.
Q:
How does the KVM Switch user switch between ports?
A:
The KVM Switch supports two methods of port selection. The user can
select computers using specially designated keyboard hot keys, or
independently access the desired port by pushing the direct-access
port selectors. For keyboard hot key functions, the Console keyboard
must be connected to the designated
keyboard port.
Q:
Does the KVM Switch require a power supply?
A:
Yes, the KVM Switch requires a 9V DC, 1A AC power adapter to
function properly.
Q:
How long is the warranty for the KVM Switch?
A:
The KVM Switch comes with a five-year limited warranty.
Q:
Can I attach a USB hub to the device ports on the KVM Switch to
share more peripherals?
A:
Yes, but only if the USB hub is powered by its own power adapter.
