4
Troubleshooting
Problem #1
Q:
I can get into Windows or into Safe Mode, but I cannot use
the mouse.
A:
If you have more than one driver, this could be causing your
computer to boot in safe mode or preventing your mouse
from working at all. If you have more than one driver, you
must remove the excess drivers.
If you are using a PS/2 mouse, then the driver must state that it
is using a PS/2 driver. If you are using a USB mouse, then the
driver must state that it is using a USB driver. Go to
“Mouse
Properties” (Start, Settings, Control Panel, Mouse)
and look
under the
General
tab. This will show you which driver is
currently recognized by Windows
®
. If this is not the same as the
mouse you currently have plugged in, then you must remove
this driver and install the correct one. (See problem #2 bellow)
Problem #2
Q:
If I have more than one mouse driver, how do I remove the
driver without the mouse control? How do I boot into
normal Windows
®
mode?
A:
Use your
[Windows
®
Key]
at the bottom left hand corner of
your keyboard if you have one, if not, press
[Alt]
+
[S]
to go
to the
Start
button. Then use your
[Up Arrow]
to select
"Settings", then use your
[Right Arrow]
to select "Control
Panel" and then press
[Enter]
.
These steps have taken you to the “Control Panel” where
you can gain access to your “Device Manager”. The Device
Manager shows your driver status and information and it
will allow you to modify their settings.
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