26 / EN
Washing Machine / User’s Manual
Loading door cannot be opened.
• Loading door lock is activated because of the water level in
the product. >>>Drain the water by running the Pump or
Spin programme.
• Product is heating up the water or it is at the spinning cycle.
>>> Wait until the programme completes.
• Loading door may be stuck because of the pressure it is
subjected to. >>>Grab the handle and push and pull the
loading door to release and open it.
• If there is no power, loading door of the product will not
open. >>>To open the loading door, open the pump filter
cap and pull down the emergency handle positioned at the
rear side of the said cap. See "Loading door lock"
Washing takes longer than specified in the user
manual.(*)
• Water pressure is low. >>>Product waits until taking in
adequate amount of water to prevent poor washing quality
due to the decreased amount of water. Therefore, the
washing time extends.
• Voltage is low. >>>Washing time is prolonged to avoid poor
washing results when the supply voltage is low.
• Input temperature of water is low. >>>Required time to
heat up the water extends in cold seasons. Also, washing
time can be lengthened to avoid poor washing results.
• Number of rinses and/or amount of rinse water have
increased. >>>Product increases the amount of rinse
water when good rinsing is needed and adds an extra
rinsing step if necessary.
• Excessive foam has occurred and automatic foam
absorption system has been activated due to too much
detergent usage. >>> Use recommended amount of
detergent.
Programme time does not countdown. (On models
with display) (*)
• Timer may stop during water intake. >>>Timer indicator
will not countdown until the product takes in adequate
amount of water. The product will wait until there is
sufficient amount of water to avoid poor washing results
due to lack of water. Timer indicator will resume countdown
after this.
• Timer may stop during heating step. >>>Timer indicator
will not countdown until the product reaches the selected
temperature.
• Timer may stop during spinning step. >>>Automatic
unbalanced load detection system is activated due to the
unbalanced distribution of the laundry in the product.
Programme time does not countdown. (*)
• There is unbalanced load in the product. >>>Automatic
unbalanced load detection system is activated due to the
unbalanced distribution of the laundry in the product.
Product does not switch to spinning step. (*)
• There is unbalanced load in the product. >>>Automatic
unbalanced load detection system is activated due to the
unbalanced distribution of the laundry in the product.
• The product will not spin if water is not drained completely.
>>>Check the filter and the draining hose.
• Excessive foam has occurred and automatic foam
absorption system has been activated due to too much
detergent usage. >>> Use recommended amount of
detergent.
5 Troubleshooting
Programmes do not start after the loading door is
closed.
• Start / Pause / Cancel button is not pressed. >>>Press
Start / Pause / Cancel button.
• It may be difficult to close the loading door in case of
excessive loading. >>>Reduce the amount of laundry and
make sure that the loading door is closed properly.
Programme cannot be started or selected.
• The product has switched to self protection mode due to a
supply problem (line voltage, water pressure, etc.). >>>
To cancel the programme, turn the Programme Selection
knob to select another programme. Previous programme
will be cancelled (see. “Cancellation of programme”).
Water inside the product.
• Some water has remained in the product due to the quality
control processes in the production. >>>This is not a
failure; water is not harmful to the product.
The product does not take water in.
• Tap is turned off. >>>Turn on the taps.
• Water inlet hose is bent. >>>Flatten the hose.
• Water inlet filter is clogged. >>>Clean the filter.
• Loading door is not closed. >>>Close the door.
The product does not drain water.
• Water drain hose is clogged or twisted. >>>Clean or flatten
the hose.
• Pump filter is clogged. >>> Clean the pump filter.
Product vibrates or makes noise.
• Product is standing unbalanced. >>>Stable the product by
adjusting the feet.
• A hard substance has entered into the pump filter.
>>>Clean the pump filter.
• Transportation safety bolts are not removed. >>>Remove
the transportation safety bolts.
• Laundry quantity in the product is too little. >>>Add more
laundry to the product.
• Excessive laundry is loaded in the product. >>>Take out
some of the laundry from the product or distribute the load
by hand to balance it homogeneously in the product.
• Product is leaning on a rigid item. >>>Make sure that the
product is not leaning on anything.
There is water leaking from the bottom of the product.
• Water drain hose is clogged or twisted. >>>Clean or flatten
the hose.
• Pump filter is clogged. >>>Clean the pump filter.
Product stopped shortly after the programme started.
• Machine has stopped temporarily due to low voltage.
>>>Product will resume running when the voltage
restores to the normal level.
Product directly drains the water it takes in.
• Draining hose is not at adequate height. >>>Connect the
water draining hose as described in the user manual.
No water can be seen in the product during washing.
• Water is inside the invisible part of the product. >>>This
is not a failure.
