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7. Common problem and notice
7.1 Common problem shooting
Please check below parts when the display showing no signal, audio, flicking, blue or black
screen:
(1) Check the connection of the RJ-45 cable, HDMI cable
(2) Check the crystal connector and the RJ-45 cable is CAT5E/CAT6/CAT7
(3 ) Check the source input are correct
(4) Be aware of the status of the indicators and find out the problems
7.2 Notice
(1) All the RJ-45 cable, power cord should have the protection cover when assembling,
better cover the cable to avoid out pressure to damage the cables
(2) Please don
’
t hang up stuff over the cables, don
’
t step on the cables to avoid
short circuit and damage.
(3) Please pay attention to using the properly plugging in ways to avoid cable and port
damage.
(4) Please avoid the liquid getting into the equipment to damage the product and short
circuit.
8. After-Sales
8.1 Warranty Information
The Company warrants that the process and materials of the product are not defective under
normal use and service for 3 (3) years following the date of purchase from the Company or its
authorized distributors.
If the product does not work within the guaranteed warranty period, the company will choose
and pay for the repair of the defective product or component, the delivery of the equivalent
product or component to the user for replacement of the defective item, or refund the
payment which users have made.
The replaced product will become the property of the Company.
The replacement product could be new or repaired.
Whichever is longer, any replacement or repaired of the product or component is for a period
of ninety (90) days or the remaining period of the initial warranty. The Company shall not be
responsible for any software, firmware, information, or memory data contained in, stored in,
or integrated with the product repaired by the customer's return, whether or not during the
warranty period.
8.2 Warranty limitations and exceptions
