RidgeWave® BEC 7000 R25 4G LTE-A Pro Outdoor Router
10
Troubleshooting
1.
None of the LEDs are on when you turn on the Router.
Check the connection between the adapter and the router. If the error persists, you may
have a hardware problem. In this case you should contact technical support.
2.
You have forgotten your Router login and/or password.
Try the default login and password, please refer to User Manual or consult with your Internet
Service Provider. If this fails, you can restore your router to its factory settings by holding the
Reset button on the back of your router for 6 seconds or more.
*This username / password
may vary by different Internet Service Providers.
3.
Can’t ping any PCs on the LAN.
Check the LAN (PoE) LED on the Router. The LED should be on for the port that has a PC
connected. If it is off, check the cables between your Router and the PC. Make sure you
have uninstalled any software firewall for troubleshooting. Verify that the IP address and the
subnet mask are consistent between the router and the workstations.
Product Support and Contact Information
Most problems can be solved by referring to the
Troubleshooting
section in the User Manual
.
If you have other inquiries or need further technical support, please contact with your Internet
Service Provider, or visit us at
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to FCC Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one of the
following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
