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Before you call for service…
PERFORMANCE (cont.)
Possible Causes
What To Do
Pilling
Result of normal wear on
•
While this is not caused by the washer, you can slow the
poly-cotton blends and
pilling process by washing garments inside out.
fuzzy fabrics
Snags, holes, tears, rips
Pins, snaps, hooks, sharp
•
Fasten snaps, hooks, buttons and zippers.
or excessive wear
buttons, belt buckles,
•
Remove loose items like pins, objects in pockets and
zippers and sharp objects
sharp buttons.
left in pockets
•
Turn knits (which snag easily) inside out.
Undiluted chlorine bleach
•
Check bleach package instructions for proper amount.
•
Never add undiluted bleach to wash or allow clothes to
come in contact with undiluted bleach.
Chemicals like hair bleach or
•
Rinse items that may have chemicals on them before
dye, permanent wave solution
washing.
Wrinkling
Improper sorting
•
Avoid mixing heavy items (like work clothes) with light items
(like blouses).
•
Try a fabric softener.
Overloading or incorrect
•
Load clothes no higher than the top row of holes in the washer
water level
basket.
Incorrect wash and
•
Match Cycle selection to the type of fabric you are washing
dry cycles
(especially for easy care loads).
Repeated washing in
•
Wash in warm or cold water.
water that is too hot
SOUNDS
Possible Causes
What To Do
“Metallic clicking”
Shifter mechanism is
•
The drive system will engage at the start of agitate and
engaging or disengaging
disengage when agitate is complete. This occurs multiple
times during the wash.
Back and forth “swoosh”
Electric motor reversing
•
This machine has a drive system that doesn’t use gears.
or light “clicking” sound
direction
This sound is the motor rotating back and forth to clean
during agitate
your laundry.
Quick short agitation
Clothing redistribution
•
At the end of agitate, the motor makes short agitation strokes
sounds at end of agitate
to redistribute the load.
“Click” when water
Relay switch
•
The relay makes a click sound when activated. The water
stops filling
level activates the relay and stops filling.
“Clicking” behind Control
Automatic Temperature
•
This valve mixes in cold and hot water. The “clicking” is the
Panel during fill
Control Valve
valve turning on and off.
Water volume changes
Automatic Temperature
•
This valve mixes in cold and hot water. The sound changes
during fill
Control Valve
when the valves are turned on and off.
Motor “whining up” or
Motor ramping up/down
•
The motor will speed up incrementally during the spin cycle.
“coasting down” in spin
during spin cycle
When spin is complete, it will coast until it stops.
“Humming”
Water drain pump
•
The drain pump will make a humming sound when pumping
out water after agitation stops and continue until spin is
complete.
“Gurgling”
Water drain pump
•
When the pump starts drawing in air, It starts to gurgle.
The washer should then begin spinning and the sound will
continue until it is done spinning.
Water “swishing”
This is normal
•
This washer uses a Infusor™ wash action. Water swishing while
the unit is agitating is normal, especially with smaller loads.
Washer is noisy
Washer is uneven
•
To level the front of the washer, adjust the front leveling legs
by rotating the individual leg in the proper direction for up
or down. To level the back of the washer, lift the back
of the machine 4" (11 cm) and set down.
Shipping rod is still assembled •
To remove the shipping rod from the washer, pull the yellow
in the unit
tag and attached rod from the bottom right hand side
of the washer.
10
Troubleshooting Tips