6
TROUBLESHOOTING
This section describes a few common problems that may occur during operation and provides some suggestions for easy
troubleshooting:
tom Potential cause Remedies
Symptom
Potential cause
Remedies
No light from fixture,
or fans not working.
Power supply issue,
such as blown fuse,
faulty connector or
damaged cable.
Check whether fixture’s power indicator LED is lit.
Check all power connections and cables.
Replace fixture fuse.
Fixture does not
react to music beat
Sound activation
disabled.
Sound activation
sensitivity too low for
music source.
Ensure that fixture is not connected to a DMX signal.
Adjust sound activation microphone sensitivity.
Tap microphone to check correct functionality. The
fixture should react when in sound activation mode.
One of the control
channels is
unresponsive or only
responds
intermittently.
DMX setup or DMX link
fault.
Damaged step motor or
cable connection
between head and body.
See next section.
Contact your Beamz by Tronios authorized
distributor or service center for assistance.
Fixture does not
respond to DMX
control.
Incorrect DMX
addressing.
Fault on DMX link due to
damaged connector or
cable, or potential
interference from
proximity to a high voltage
installation.
Ensure that fixture’s DMX address matches address set on DMX
control device.
Check that fixture DMX check all DMX cables and connections.
Ensure that DMX link is terminated.
Check that all components on DMX link use standard DMX
polarity.
Attempt to control the fixture with another DMX control device.
Move or shield link if it is close to an unshielded high-voltage
installation.
FIXTURE CLEANING
The cleaning of internal and external optical lenses and/or mirrors must be carried out periodically to optimize light output.
Cleaning frequency depends on the environment in which the fixture operates: damp, smoky or particularly dirty surrounding
can cause greater accumulation of dirt on the unit’s optics.
Make sure the area below the installation place is free from unwanted persons during servicing.
Housings, fixations and installations spots( ceiling, truss, suspensions) should be totally free from any deformation.
The mains cables must be in impeccable condition and should be replaced immediately when even a small problem is
detected.
In order to protect the fixture from overheat the cooling fans (if any) and ventilation openings should be cleaned
monthly.
The interior of the fixture should be cleaned annually using a vacuum cleaner or air-jet.
Clean with soft cloth using normal glass cleaning fluid.
Always dry the parts carefully.
Clean the external optics at least every month. Clean the internal optics at least every 30/60 days.
ATTENTION:
We strongly recommend internal cleaning to be carried out by qualified worker!
