SatDOCK-G 9555 Installation & User Manual
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Trouble Shooting
This chapter provides information to help you troubleshoot
problems you may encounter while running the SatDOCK.
Q1
The 9555 handset is docked into the SatDOCK, but the
9555 handset is not turned on and the SatDOCK doesn’t
seem to have power.
A
Press the Ring/Mute button and you should hear a beep. If not, the
SatDOCK is either not being powered up or is in the SLEEP mode.
Make sure the 9555 is docked correctly. Refer to the section
“Docking & Undocking 9555 Handset” for more details.
Disconnect the power cable and check if there is voltage on
the power cable.
Make sure that the power cable is connected properly to the
4-way Microfit connector on the SatDOCK cable loom. It is
possible to plug the power cable into the Microfit connector in
the wrong way by force.
If applicable, check the position of the vehicle ignition or
accessory output. It should be in the ON position. Otherwise, the
SatDOCK may be in the SLEEP mode.
Q2
The 9555 handset is docked into the SatDOCK, but it
fails to register with the Iridium network.
A
Check the Iridium antenna connector on the cable loom is
properly connected to the external antenna.
Check the external antenna is installed properly with clear sky
view. Refer to the “Assuring Quality of Iridium Service” section
for more details.
Check if there is a valid SIM card in the 9555 handset. Remove
the 9555 handset from the SatDOCK and test it on its own.
Make sure the 9555 is docked correctly. Refer to the section
“Docking & Undocking 9555 Handset” for more details.
Q3
The 9555 handset in the SatDOCK keeps re-booting
about every 20 minutes.
A
Please check if the 9555 handset is registered with the Iridium network.
If the SatDOCK detects that the 9555 handset is not registered with
the network, it will try to re-boot the 9555 handset every 20 minutes by
default. Refer to the question 2 to fix the registration issue.
Q4
The 9555 handset is docked into the SatDOCK. It keeps
being turned on and off by the SatDOCK then eventually
turns off and stays off. The Ring/Mute LED starts to
flash in
GREEN
and
RED
.
A
This is generally caused by a very flat 9555 battery or bad
contacts between the 9555 bottom connector and the SatDOCK
base connector. It indicates that the SatDOCK has trouble
communicating with the 9555 handset. Please try the following
methods to recovery.
While the Ring/Mute LED is flashing in
GREEN
and
RED
, the
SatDOCK is actually in the CHARGE mode charging the 9555
handset battery. If this is caused by a flat battery, the SatDOCK
will automatically recover in either 1 minute or 10 minutes.
If the battery is not flat, please remove the 9555 handset from
the SatDOCK and clean its bottom connector. Also check the
SatDOCK base connector and make sure there are no damaged
pins on this connector. Re-dock the 9555 into the SatDOCK.
Q5
The 9555 handset is inserted into the SatDOCK. The
battery indicator on the 9555 handset does not show
that the battery is being charged.
A
There are a number of reasons which could stop the 9555 battery
charging.
When the 9555 handset is inserted into the SatDOCK, please
wait for about 100 seconds for the charging to start.
If the 9555 battery is full, the 9555 handset will stop the SatDOCK
charging the battery.
If the temperature of the 9555 battery has exceeded 40ºC, the
9555 handset will stop the SatDOCK charging the battery. For
this reason, if the ambient temperature is close to 40ºC, no
charging will occur due to the safety requirement for charging
Lithium-Ion type battery.
Q6
The 9555 handset is docked in the SatDOCK and is
currently being charged. However, the charging process
is not consistent and seems to keep turning ON and OFF.
A
This is normal for SatDOCK. The SatDOCK uses a pulse-charging
mechanism (40 minutes ON and 20 minutes OFF) to provide
charging power to the 9555 handset. This mechanism allows the
9555 battery to be charged over a longer period but minimise
the chance of the battery entering the over-temperature state as
charging will cause the battery to heat up.
Q7
The 9555 handset is docked in the SatDOCK and seems
to turn off about 20 minutes after the vehicle’s ignition is
switched off OR the key is removed.
A
This is normal for SatDOCK. If the SatDOCK needs to stay on
while the ignition is off, please wire the
YELLOW
accessory input
on the SatDOCK cable loom to a constant power source in the
vehicle, e.g. 12/24VDC.
Q8
A call is established using the privacy handset but the
other end (party B) cannot hear my voice.
A
Check if the Ring/Mute LED is illustrating
RED
. If so, the mute function
is enabled. Press the Ring/Mute button once to disable the mute.
If you have previously pressed the Ring/Mute button for over
1.5 seconds during the call, the SatDOCK is in the Earpiece
Jack mode. To confirm, check if the Ring/Mute LED is flashing
ORANGE
. If so, press the Ring/Mute button again to bring the
SatDOCK back to its normal operation mode.
Check if the Bluetooth® LED is flashing
BLUE
at 1.5 second
on and 1.5 second off rate. If so, the SatDOCK is currently
connected to a previously paired Bluetooth® device. Press the
Bluetooth® button on the SatDOCK until a beep sounds to turn
off the Bluetooth®.
Q9
If my SIM card has a pin code, do I need to manually
unlock the SIM card every time I dock my 9555 handset
into the SatDOCK?
A
The user can save their SIM pin code into the SatDOCK via the
SDMS. Once saved, the SatDOCK will automatically enter the pin
code while the 9555 is inserted into the SatDOCK.
For additional product support:
BEAM Communications Pty Ltd
8 Anzed Court, Mulgrave
Victoria, 3170, AUSTRALIA
Web: www.beamcommunications.com
Info: [email protected]
Support: [email protected]
Tel:
+61 3 8588 4500
Fax:
+61 3 9560 9055
