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Trouble

Shooting

This chapter provides information to help you troubleshoot problems

you may encounter while running the HFI and/or SatDOCK.

No power on HFI

Check power is connected to the interface unit

Check the vehicle ignition is in ACC or IGN or ON position

Ensure the 9555 Handset had been powered on

Ensure the Connector cable to the SatDOCK is firmly fitted

Check all the connection cables to and from the interface

units

9555 handset fails to register with the Iridium service

after 30 seconds

Check the antenna cable is connected to the antenna

Check the antenna cable is connected securely to the

SatDOCK

Ensure SIM is inserted in handset

Remove the handset from the cradle and test 9555

handheld on its own outside of the vehicle

I am unable to make a call

Check that the antenna cable is connected correctly to the

SatDOCK

Check the interface cable from the SatDOCK to the HFI

Check the phone has power

Check the phone is registered on the network

Check that the 9555 handset is correctly seated in the

SatDOCK cradle

Try powering the handset on and off again whilst in the

cradle connected

I am unable to register on the network

Check the antenna cable is connected correctly to the

SatDOCK

Ensure the handset is correctly seated in the SatDOCK

cradle

Check the antenna is not obstructed in anyway

Ensure the antenna has not been damaged

Attempt to make a call outside of the vehicle using the 9555

in handheld mode

The phone will not operate in handheld or in-vehicle

mode

Check your SIM is inserted correctly in the handset

Check your battery is charged

Refer to your service provider

The phone & cradle turn off after 20 minutes

The hands free kit is designed to turn off after 20 minutes

to ensure the vehicles battery is not drained. Turn your

accessories on or wire the accessories wire directly to the

battery. See “Wiring for additional features”

Содержание Iridium SatDOCK 9555

Страница 1: ...ser Manual Suitable for the Iridium 9555 Portable Satellite Telephone Beam Communications Pty Ltd REMOTE SATELLITE SYSTEMS 1455 North Dutton Ave Suite A Santa Rosa CA 95401 888 989 8199 www remotesatellite com support remotesatellite com ...

Страница 2: ...lity is assumed by BEAM for its use or for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of BEAM BEAM reserves the right to change specifications at any time without notice Copyright 2009 BEAM Communications Pty Ltd All rights reserved Product name SatDOCK 9555 Manual re...

Страница 3: ...o User Manual Quick Start Guide Optional Accessories The following optional accessories are available for your SatDOCK 9555 Intelligent handset uses RJ45 port Antenna Cable Antenna See your Service Provider for pricing and availability of these quality BEAM accessories User Information Please record your serial number here for future reference Model SatDOCK 9555 Serial no This number can be copied...

Страница 4: ...4 BLANK PAGE ...

Страница 5: ...555 Usage 25 OPERATION OF THE SATDOCK 26 REMOVING THE 9555 FROM VEHICLE 26 CHARGING THE IRIDIUM 9555 HANDSET IN SATDOCK 26 MUTE FUNCTIONALITY EARPIECE JACK MODE 27 SATDOCK INTERFACE LED 27 DATA COMMUNICATIONS 28 USING THE RS232 COMMUNICATION PORT 30 USING THE USB DATA PORT 31 USING THE LINE IN OUT 32 CONNECTING AN INTELLIGENT HANDSET OPTIONAL 33 IRIDIUM 9555 DISPLAY DEFINITIONS 34 POWER ON MESSAGE...

Страница 6: ...romise the safety of the product and may result in personal injury and or equipment damage Please consult your supplier if you have any further questions WARNING POTENTIALLY EXPLOSIVE ATMOSPHERES Turn your phone OFF and DO NOT remove your battery or 1 remove the 9555 handset from the cradle when you are in any area with a potentially explosive atmosphere Turn your phone OFF and DO NOT remove your ...

Страница 7: ...s government health agencies and industry reviewed the available body of research to develop the updated ANSI standard Do not operate your satellite telephone when a person is within 1 foot 30 centimeters of the antenna A person or object within 1 foot 30 centimeters of the antenna could impair call quality and may cause the phone to operate at a higher power level than necessary and expose that p...

Страница 8: ...ons with pacemakers Should ALWAYS keep the phone more than six inches from their pacemaker when phone is turned ON Should turn the phone OFF immediately if you have any reason to suspect interference is taking place Other Medical Devices Ifyouuseanyotherpersonalmedicaldevice consultthemanufacturer of your device to determine if it is adequately shielded from external RF energy Your physician may b...

Страница 9: ...ould mount the transceiver as far as possible from the guidance system and or braking modulator box usually located in the trunk to minimize any interference Posted Facilities Turn your phone OFF in any facility where posted notices require such as hospitals and onboard aircraft Aircraft Airline regulations prohibit using your phone while in the air Consult the local Aviation Authority for guideli...

Страница 10: ... indicate a warning note providing information to prevent damage to equipment or personal injury NOTE IMPORTANT TIP This symbol and associated text indicate a note providing general operating information INTERFERENCE All wireless phones may get interference which could affect performance RECORD Write details of your unit for easy reference when required Ideal when troubleshooting ...

Страница 11: ...izes in Voice Data Tracking and customized solutions Beam develops innovative products and services to meet market demands and niche applications Beam s leading edge products are deployed in a wide range of vertical markets including Maritime Transport Government Defense Mining Construction Forestry Emergency Services Relief Aid Telemetry and Rural Telephony Supported by a dedicated team of profes...

Страница 12: ...venient installation Sturdy Docking Cradle Universal mounting bracket High Quality Speaker Auxiliary constant power modes No moving parts Fully certified including RoHS Handset charging Wall or Vehicle mounting 10 32V DC input Easy to install Loud ring indicators 2 year Replacement Guarantee on cradle Supports all voice data services Full In vehicle Integration The Beam SatDOCK 9555 allows for a q...

Страница 13: ... touch mute function accessible from the front of the SatDOCK Intelligent Handset Interface The SatDOCK supports the optional Beam Intelligent Handset RST970 via the Hands free Interface HFI module The handset supports voice calls as well as utilizing the Iridium SMS service The handset is compact and includes an in built ring alert The handset also enables a private in vehicle conversation USB Da...

Страница 14: ...e vehicle Routing Cables If your vehicle is equipped with wiring troughs in the doorsills use them to simplify cable installation and to provide maximum protection for the cables If wiring troughs are not available route cables according to these guidelines Route cables so they are protected from pinching sharp edges and crushing Where possible avoid routing cables above the catalytic converter Us...

Страница 15: ...eaker MIC Line In Out Optional Serial Data Port D9 com DCE Power LED DC Input 10 32V DC Horn 100mA max O C sink to ground use relay Accessory Power 10 32V DC must be connected to permanent B if ACC Power is unavailable Radio Mute 100mA max O C sink to ground OFF A C C 1A Fuse 10A Fuse Optional 3A Fuse USB Data Port To Iridium Antenna SMA ...

Страница 16: ...an cause equipment to overheat if a wiring fault exists Many parts of the vehicle can produce electrical noise that interferes with the electrical radio system operation The ignition system is the most common source of electrical noise interference Before you begin installation ensure that the ignition wiring and connections to the vehicle battery are in good working condition Verify that low resi...

Страница 17: ...r the installation is complete Route the power cable from the HFI unit to the connection point 2 Prepare the fuse block Remove all fuses and tape them to their 3 respective holders before making any connection DO NOT insert fuses until you have completed and inspected all connections Connect the 4 BLACK Ground wire to negative battery vehicle chassis if negatively grounded chassis Connect the 5 RE...

Страница 18: ...les so that it does not interfere with vehicle operation or with driver or passenger seating or leg space The SatDOCK is supplied with a universal RAM mount bracket that enables mounting to any flat surface within a vehicle or on a wall if required Mount the cradle holder so that the handset is within easy reach of the driver during normal vehicle operation Allow enough room so that you can easily...

Страница 19: ...k panel The best location for mounting the HFI Adapter Box is under the dashboard or front seat within cable distance of the SatDOCK 9555 once installed INSTALLING HANDSFREE INTERFACE UNIT HFI 3 Affix other base to Sat DOCK with M4 screws 2 Mount base plate in desired location 1 Remove base plates by loosening wing nut 5 SatDOCK is now ready to be wired in 6 For wall mounting use bases at right an...

Страница 20: ...les to be securely fastened Ensure that no wires are exposed once the screw is fastened to avoid blowing a fuse The cables should only be connected as specified according to the below diagram The external ring alert and the Mute connector are for optional wiring Refer to the earlier section for details ELECTRICAL LEGEND 1 RED 12v B 2 BLACK GND B 3 GREEN Accessory Power Acc Radio Mute Horn Alert Ou...

Страница 21: ...bottom of the SatDOCK 2 into the Hands Free Interface Unit and fasten both thumbscrews to keep it secure Connect your antenna cable to the SMA connector 1 location on the cable from the back of the SatDOCK You may require a suitable SMA male to TNC female adapter to connect cables using the TNC connector ANTENNA CONNECTION NOTE Refer to the section Assuring Quality of Iridium Service for more info...

Страница 22: ...it may be blocked by the visor Position the microphone so that it faces the user of the mobile when the user is seated normally Do NOT position the microphone near a window or in any location where road noise or any ambient background noise may be high above 85 dB SPL Do NOT position the microphone where it will be affected by the output of the speaker see below INSTALLING THE DIRECTIONAL MICROPHO...

Страница 23: ...lied with the speaker assembly When selecting a location for the speaker consider these guidelines Position the speaker so that it does not interfere with vehicle operation or with driver or passenger seating or leg space Avoid locating the speaker behind a sound absorbing barrier for example facing upward under a seat or behind a dashboard panel Do NOT position the microphone where it will be aff...

Страница 24: ...ute connector sinks a maximum of 100mA 0 1A to ground Horn Ring Alert Feature optional The Horn Ring Alert output connects to the horn of the vehicle or other device for alerting when an incoming call is received on the terminal Local laws and regulations regarding the connection of Audible horn Alerts must be abided by Please consult local authorities in your area prior to wiring in this feature ...

Страница 25: ...nd can then be removed from the cradle the eject button requires firm force to disengage phone SatDOCK 9555 Usage CAUTION Ensure that the external antenna grommet at the rear of the 9555 handset is removed prior to inserting the handset into the SatDOCK cradle 3 Firmly press Eject button to release phone from the cradle 1 Place 9555 on the base of the cradle 2 Push 9555 phone into cra dle until it...

Страница 26: ...degrees Fahrenheit ItisimportanttonotethatIFtheambienttemperatureinsidethevehicle or operating temperature of the SatDOCK exceeds this limit the handset s battery will not charge until the temperature is reduced CHARGING THE IRIDIUM 9555 HANDSET IN SATDOCK OPERATION OF THE SATDOCK Ensure the 9555 handheld is switched OFF and the vehicle igni 1 tion is OFF Retract the antenna on the 9555 handheld p...

Страница 27: ...icate that the SatDOCK is in privacy mode as opposed to being constant Red when in mute mode To exit privacy mode press the mute button once NOTE The 2 5mm jack can remain plugged into the 9555 handset whilst in normal or Earpiece Jack mode The following conditions apply When the vehicle ignition ACC green wire is switched off the 9555 handset will turn OFF after a short delay This power off delay...

Страница 28: ... the availability of this service with your account Data communication with the Iridium 9555 provides the following Ability to issue AT commands directly to the 9555 Undertake Circuit Switched Data CSD Short Burst Data SBD and Short Message Service SMS communication when services are provisioned Access the internet via Iridium Direct Internet 2 or through a Dial Up connection The SatDOCK provides ...

Страница 29: ... effects to the functional operation of the cradle The following AT commands are affected AT Command Cradle State when docked Limitation AT IPR 6 0 default Auto baud is permanently disabled with the default baud rate set to 19200 See Using the RS232 Communication Port for further information ATV0 1 Verbose is permanently enabled AT C0 1 DCD indicates the connection status ATQ1 0 Quiet mode not all...

Страница 30: ... Does not auto baud Data bits 8 Parity None Stop Bits 1 Flow Control Hardware Setting the Baud Rate If you wish to access the serial port at a different baud rate please issue the following AT command AT IPR X Y X Y BAUD RATE 1 0 1200 2 0 1200 3 0 2400 4 0 4800 5 0 9600 6 0 19200 7 0 38400 Example AT IPR 5 0 This will set the baud rate to 9600 bps and will take effect immediately DB9 Comm Port NOT...

Страница 31: ...erating systems Windows 2000 Service Pack 4 Windows XP Windows Vista You can download Windows driver for the SatDOCK 9555 from http www beamcommunications com support Mac users who are running OS X do not require the installation of any device drivers Iridium supplies Direct Internet 2 software only for the Microsoft Windows based operating systems If you require access to the 9555 data services a...

Страница 32: ...dio 2 middle ground 3 right Line Out downlink audio USING THE LINE IN OUT Line In Out NOTE It is recommended to use screened 2 core audio cable It may be required to adjust the gains of the communications system that is being interfaced in order to achieve optimum audio levels NOTE The microphone port needs to be disabled if using the line in by switching the slide switch to the right Use the tip ...

Страница 33: ...T970 Intelligent Handset manual for more information CONNECTING AN INTELLIGENT HANDSET OPTIONAL NOTE Only an approved Beam DPL Based Iridium Intelligent Hand set should be installed with this Hands Free Interface Beam Intelligent Handset RST970 Handset Cup When the Beam RST970 Intelligent Handset is placed in the handset cup the SatDOCK will automatically switch to hands free mode If the Beam RST9...

Страница 34: ...Status Indicators and Icons The following icons will appear in your display to provide you with various information about the phones activity MAIN SCREEN COMPONENTS IRIDIUM 9555 DISPLAY DEFINITIONS MENU COMPONENTS ...

Страница 35: ...inserted completely and then power your phone on again Check Card The SIM card is damaged or inserted the wrong way Blocked If the SIM card PIN code is incorrectly entered three times in a row your phone becomes blocked Use 05 to proceed to enter the PUK code Blocked If the SIM card PIN2 code is incorrectly enteredthreetimesinarow somefeatures e g Fixed dialling become blocked Bad Card See Supplie...

Страница 36: ...s they block the signal between the antenna and the satellites Having a completely open view of the sky plays a very important role in maximizing performance as the Iridium satellites cross the sky from North horizon to South horizon during a connected call All surrounding obstructions must be lower than the top of a fist extended at arms length and the bottom of the fist placed on the horizon Iri...

Страница 37: ...m phone is being operated with an obstructed view of the sky Some of these symptoms include erratic or no signal strength indication dropped calls or warbled or otherwise distorted voice These symptoms may be intermittent or persistent depending largely on the interference source its distance strength and frequency relative to the Iridium unit Mitigation of RF Interference Iridium Service degradat...

Страница 38: ...e Range 10o C to 55o C 14o F to 131o F SatDOCK 9555 Operating Temperature Range 20o C to 70o C 4o F to 158o F Charging Temperature range 0o C to 40o C 32o F to 104o F Operating Humidity Range 85 RH non condensing Storage Temperature 30o C to 70o C 22o F to 158o F Weight HFI Cradle 2 2 lbs 1kg Atmospheric Protection Conformal coating to circuit board assembly EMC Compliance CE IEC60945 2002 Section...

Страница 39: ...PC Data Set Ready CTS DCD 7 RTS PC RST Request to Send 8 CTS PC RST Clear to Send 9 RI RST PC Ring Indicate 7 5V on Log port RS232 Port Signal Support and Handshaking The Data port supports full software XON XOFF handshaking on data AT commands bypass this as standard for Hayes modems or full hardware handshaking on RTS CTS with DCD carrier indication RS232 Port Electrical Parameters The COM Port ...

Страница 40: ...40 CRADLE MOUNTING DIMENSIONS Millimeters 23 01 30 17 5 53 19 05 19 05 15 08 61 92 46 05 ...

Страница 41: ...9555 Installation User Manual HANDS FREE INTERFACE HFI MOUNTING DIMENSIONS Millimeters Ø4 Ø9 174 186 121 130 B Mute B Transceiver Vehicle Acc Ring Pwr LED Handset SPKR MIC Level Mic Line In Out GND Comm Port 27 3 ...

Страница 42: ...atDOCK Check the interface cable from the SatDOCK to the HFI Check the phone has power Check the phone is registered on the network Check that the 9555 handset is correctly seated in the SatDOCK cradle Try powering the handset on and off again whilst in the cradle connected Q I am unable to register on the network A Check the antenna cable is connected correctly to the SatDOCK Ensure the handset i...

Страница 43: ... not facing the speaker Relocate either or both if necessary Q Dropped calls A Keep in mind that this is a satellite network and when you are in motion form time the satellite signal may become obstructed by such things as buildings bridges tunnels larger vehicles Check the antenna connection Ensure the antenna cable has not been damaged Ensure that only approved antenna cable has been used Q Poor...

Страница 44: ...king key PUK1 or contact your service provider Q You can t make calls A Check that the antenna is properly mounted Check you have connected the Antenna adaptor correctly to the SatDOCK Do you have a clear view of the sky Did you enter the number in international format All calls made from the Iridium System require a special calling sequence please refer to your Service Provider for these details ...

Страница 45: ...our service provider Check the SIM and phone contacts If they are dirty clean them with an antistatic cloth Q Your PIN is blocked A Check Card or Insert Card Check the card is inserted correctly Check the contacts of the card are clean Clean the chip with a soft cloth See your Service Provider if continues Q The 9555 handset is not charging when in the SatDOCK cradle A Check that the HFI has power...

Страница 46: ...e Customer BEAM Communica tions will repair or replace at our option any defective product provided that our analysis and or inspection discloses that such defects developed under normal and proper use This warranty does not extend to goods subjected to liquid or particulate 4 ingress extreme humidity misuse neglect accident or improper installation or to maintenance or repair of products that hav...

Страница 47: ...47 SatDOCK 9555 Installation User Manual NOTES ...

Страница 48: ...ions com PHONE 61 3 8588 4500 FAX 61 3 8588 4599 AFRICA ASIA AUSTRALIA EUROPE MIDDLE EAST NORTH AMERICA SOUTH AMERICA REMOTE SATELLITE SYSTEMS 1455 North Dutton Ave Suite A Santa Rosa CA 95401 888 989 8199 www remotesatellite com support remotesatellite com ...

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