
6.2
Incidents and solutions
Problem
Probable causes
Solution
There is no domestic hot water.
The boiler is not switched on.
4
Check that the boiler is switched on.
4
Check the fuses and switches.
4
Check that the gas valve is fully opened.
The DHW mode is deactivated.
Activate the DHW mode using a suitable controller.
The water pressure is too low (<
0.8 bar).
Top up the installation with water.
The energy-saving shower head is
restricting the water flow.
Clean the shower head; replace if necessary.
The DHW temperature setting is too
low.
Increase the temperature setting by using the rotary
knob on the control panel or by using a suitable
controller.
The radiators are cold.
The heating temperature setting is
too low.
Increase the value of parameter
p1
using a suitable
controller or, if a room thermostat is connected increase
the temperature.
The heating mode is deactivated.
Activate the heating mode using a suitable controller.
The radiator valves are closed.
Open the valves on all radiators connected to the
heating system.
The boiler is not switched on.
4
Check that the boiler is switched on.
4
Check the fuses and switches.
4
Check that the gas valve is fully opened.
The water pressure is too low (<
0.8 bar).
Top up the installation with water.
The heating water temperature
setting is too low.
Increase the temperature setting by using the rotary
knob on the control panel or by using a suitable
controller.
The boiler is not working.
The heating temperature setting is
too low.
Increase the value of parameter
p1
using a suitable
controller or, if a room thermostat is connected increase
the temperature.
No power supply.
4
Check that the boiler is switched on.
4
Check the fuses and switches.
The water pressure is too low (<
0.8 bar).
Top up the installation with water.
An error code appears on the
display.
4
Press the Reset button for 2 seconds.
4
Correct the error if possible.
The gas pressure is too low.
Check that the gas valve is fully opened. Open the gas
valve.
The water pressure is too low (<
0.8 bar).
Not enough water in the installation. Top up the installation with water.
Water leak.
Contact the fitter.
Significant variations in domestic
hot water temperature.
Insufficient water supply.
Open the valve.
Clicking in the central heating
pipes.
The central heating pipe
connections are too tight.
Contact the fitter.
There is air in the heating pipes.
It is essential that you bleed any air in the calorifier, the
conduits or the taps to prevent the annoying noises
likely to be produced during heating or when tapping
water.
The water is circulating too quickly in
the central heating system.
Contact the fitter.
Significant water leak under or
close to the boiler.
The boiler or central heating pipes
are damaged.
4
Close the water supply.
4
Contact the fitter.
6. Troubleshooting
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