16
Repair and Refurbished
Goods or Parts Notice
Unfortunately, sometimes faulty products are manufactured, which need to be returned to the supplier for repair.
Please be aware that if your product is capable of retaining user-generated data (such as files stored on a computer
hard drive, telephone numbers stored on a mobile telephone, songs stored on a portable media player, games
saved on a games console or files stored on a USB memory stick) during the process of repair, some or all of your
stored data may be lost. We recommend you save this data elsewhere prior to sending the product for repair.
You should also be aware that rather than repairing goods, we may replace them with refurbished goods of the same
type or use refurbished parts in the repair process.
Please be assured though, refurbished parts or replacements are only used where they meet ALDI’s stringent quality
specifications.
If at any time you feel your repair is being handled unsatisfactorily, you may escalate your complaint. Please
telephone us on 1300 002 534 or write to us at:
Tempo (Aust) Pty Ltd ABN 70 106 100 252
PO Box 132, Frenchs Forest, 1640 NSW, Australia
Telephone: 1300 002 534 (Aust) - Fax: (02) 8977 3765
Tempo Help Desk: 1300 002 534 (Aust)
(Operating Hours: Mon-Fri 8:30am-6pm; Sat 9am-6pm AEST)
Email: tempo.org/support
