48 | TROUBLESHOOTING
Problem
Solution
USB storage device
is not recognised or
media files don't play
properly
This TV has been tested with the majority of Flash memory-based devices and hard disks (media players with HDD) on the
market however, it may not be compatible with certain devices.
If the external hard drive has its own power adaptor, use it.
Only use a USB storage device formatted in a FAT32 file system provided with the Windows operating system. If it is
formatted by a different utility program that is not supported by Windows, it may not be recognised.
The TV may not be able to recognise a USB device or read the files if it is connected with a USB extension cable.
The files that use an unsupported codec or container will not play on the TV.
Some files may not play correctly if there is an error in the content or container.
Certain files, depending on how they are encoded, may not play on the TV.
Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings.
Other issues
If the TV appears to turn off by itself, try turning off some of the TV's timer functions such as No Signal Auto Power Off
(Settings > Device Preferences > Power), Auto Sleep (Menu > Advanced Options), etc.
If a POP (TV’s internal banner ad) appears on the screen, turn off Settings > Device Preferences > Retail Mode setting.
