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After Sales Support
Telephone:
1300 886 649
Email:
FAQs
If you experience problems with this HDD PVR or its installation, in the first instance
please read carefully the relevant sections of this instruction manual. If none of the
solutions help you solve your problem, contact the after sales support line.
Problem
Possible cause
Solution
The display on the
front panel is not lit.
Cord is unplugged.
Check the mains lead.
Main fuse is blown.
Check the fuse.
No signal found.
Aerial is disconnected.
Check the aerial lead.
Aerial is damaged/misaligned. Check the aerial.
No picture or sound.
The channel is not
broadcasting now.
Select another channel.
Mosaic blocks in
picture or picture
freezes.
Aerial may not be suitable.
Check the aerial.
Scrambled channel
message.
Channel is scrambled.
Select an alternative
channel.
Locked out of the
channel.
Parental control enabled.
Enter your password.
No response to the
remote control.
Receiver is not plugged in.
Plug in and turn on the
receiver.
Remote control is not aimed
correctly.
Aim the remote control at
the front panel.
Front panel is obstructed.
Remove obstructions.
Remote control batteries are
inserted incorrectly.
Make sure the batteries
are inserted correctly.
Batteries are exhausted.
Replace the remote
control batteries.
After moving the
receiver to another
room, the HDD PVR
cannot receive the
digital signal.
The aerial feed may now be
reduced due to signal path.
Try a direct feed from the
antenna.
The picture and
sound freezes when
in time-shift mode.
This may happen if you are
recording two different
channels, due to the storage
device speed.
Only enable time-shift
mode when recording
one channel.
